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Tri State Nissan

Winchester, VA

Overview
Employees
Reviews
Vehicles
4.8
1,064 Reviews
Tri-State Nissan has been a proud member of the Marlow Automotive Group since 1983. The Marlow Automotive Group has served the Northern Shenandoah Valley for over 75 years and include Marlow Motor Company (Chrysler- Jeep- Dodge- Ram) in Front Royal, Virginia and Marlow Ford in Luray, Virginia. As a local family-owned and woman-operated business, the dealerships of the Marlow Automotive Group have strong ties to the communities in which they operate. This translates into a high level of convenience, increased accountability, and a strong commitment to our customers and community.
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1230 Millwood Pike

Winchester, VA

22602

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Showing 1,064 reviews

April 30, 2023

This us to be my go to place for buying vehicles and service work. But my last many experiences have left me wondering. This place is QUICK to rip you off and when you bring it up they shrug it off and More

by jason@jcs-homeservices.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Todd Kerns
1.0
This rating includes all reviews, with more weight given to recent reviews.
Martin Arellano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Stogdale
1.0
This rating includes all reviews, with more weight given to recent reviews.
Skylar Warner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Brown
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May 01, 2023 -

Tri State Nissan responded

Thank you for taking the time to provide feedback about your experience with us. We are always hard at work to ensure our team delivers on our brand promise, and every customer has a positive experience. We will consider your feedback as we work toward improving how we do business. If you have a moment, please contact the Service Manager at 540-667-6800 or via email at contact.us@tristatenissan.com with more details about your recent visit. Our goal and commitment is to deliver 100% customer satisfaction. Nothing else will do.

April 27, 2023

Great people to work with, very professional. They always have my best interest first. I always look forward to seeing them. More

by sportsplus.jim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Riggleman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Todd Kerns
5.0
This rating includes all reviews, with more weight given to recent reviews.
Martin Arellano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Pressler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Stogdale
5.0
This rating includes all reviews, with more weight given to recent reviews.
Skylar Warner
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 27, 2023 -

Tri State Nissan responded

Thank you for taking the time to leave a positive review! We are thrilled to hear that you had a great experience with our team and that they always put your best interest first. Our staff takes pride in providing exceptional customer service and ensuring our customers' satisfaction. We truly value your patronage and appreciate the opportunity to serve you. Thank you again for choosing us, and we look forward to seeing you again soon!

April 26, 2023

I brought my car in for general maintenance. When I checked the work sheet as to what service was competed on my car I notice one task was to wash the car. When I got home I noticed my car was More

by barrwin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Siebert
4.0
This rating includes all reviews, with more weight given to recent reviews.
Todd Kerns
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 27, 2023 -

Tri State Nissan responded

Thank you for taking the time to share your experience with us. We apologize for any inconvenience caused by the delay in washing your car after your general maintenance service. We take customer satisfaction very seriously and we understand that timely and efficient service is important. We appreciate your feedback and will use it to improve our service going forward. Please do not hesitate to reach out to us if you have any further concerns or questions. We appreciate your business and hope to have the opportunity to serve you again in the future.

April 25, 2023

Very good always fast on time clean but waiting room worn out dirty bathrooms couches ripped have tape on them More

by brian.c.laguardia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Stogdale
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 26, 2023 -

Tri State Nissan responded

Thank you for taking the time to leave a review and for your feedback regarding our waiting room. We apologize for any inconvenience or discomfort caused by the condition of our waiting room. We are always striving to improve our facilities and appreciate your honest feedback, as it helps us identify areas where we can improve. We will certainly take your comments into consideration as we work to update and improve our waiting room. In the meantime, we are pleased to hear that we were able to provide you with fast and on-time service. We truly value your patronage and appreciate the opportunity to serve you. Thank you again for choosing us, and we hope to see you again soon!

April 25, 2023

The young gentleman who helped us was very knowledgable and upbeat. Great sales person! He let my service dog do her job and was welcoming, which was wonderful as she is still in training. More

by Anna
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wilson Diaz
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Apr 26, 2023 -

Tri State Nissan responded

Thank you for taking the time to share your positive experience with us! We are thrilled to hear that our salesperson was knowledgeable, upbeat, and accommodating to both you and your service dog. Our team takes pride in providing exceptional customer service, and we are pleased to hear that we were able to meet your expectations. We truly value your patronage and appreciate the opportunity to serve you. Thank you again for choosing us, and we look forward to seeing you again soon!

April 25, 2023

Always friendly and thouough. This trip was interesting inasmuch as I just made first payment on the vehicle. Say hi to Chris! More

by buddha6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Kerns
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 26, 2023 -

Tri State Nissan responded

Thank you for your positive review! We are pleased to hear that you had a friendly and thorough experience with us. We will certainly pass along your message to Chris and let him know that you appreciate his service. We truly value your patronage and appreciate the opportunity to serve you. Thank you again for choosing us, and we look forward to seeing you again soon!

April 24, 2023

Great staff they make sure that all my vehicle needs are taken care of and my vehicle is safe to drive More

by KELLERCR2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Riggleman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Todd Kerns
5.0
This rating includes all reviews, with more weight given to recent reviews.
Martin Arellano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Pressler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Stogdale
5.0
This rating includes all reviews, with more weight given to recent reviews.
Skylar Warner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 25, 2023 -

Tri State Nissan responded

Thank you for taking the time to share your positive experience with our staff! We are thrilled to hear that we have been able to take care of all your vehicle needs and ensure that your vehicle is safe to drive. Our team takes pride in providing exceptional customer service and ensuring that every customer leaves our dealership feeling satisfied and confident in their vehicle. We truly value your patronage and appreciate the opportunity to serve you. Thank you again for choosing us, and we look forward to seeing you again soon!

April 24, 2023

Very good service like the finding machine lol and the TV service lol and coffe More

by lisakipps1009
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Stogdale
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 25, 2023 -

Tri State Nissan responded

Thank you for taking the time to leave such a positive review! We are thrilled to hear that you enjoyed our finding machine, TV service, and coffee during your visit. Our team takes pride in providing a welcoming and comfortable atmosphere for our customers, and we are pleased to hear that our amenities added to your experience. We truly value your patronage and appreciate the opportunity to serve you. Thank you again for choosing us, and we look forward to seeing you again soon!

April 24, 2023

honest friendly courteous no haggle with nice selection what more do you want in car sales More

by glenngc148
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Angel Payne
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Apr 24, 2023 -

Tri State Nissan responded

Thank you for your great review! We're thrilled to hear that you had a positive experience with our sales team and that you found them to be honest, friendly, and courteous. We believe that treating our customers with respect and integrity is essential, and we're glad that our team was able to provide you with a no-haggle and hassle-free experience. Thank you for your kind words and for choosing us for your car purchase. We look forward to serving you again in the future.

April 24, 2023

We just bought our 6th car from Tri-State Nissan. They gave us a great price on a new Nissan Rogue, and treated us right on our trade-in. We will continue to be loyal customers. More

by Payne.dave
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Wilson Diaz
Report | Print
Apr 24, 2023 -

Tri State Nissan responded

Thank you for your loyalty and for taking the time to leave us a positive review! We're thrilled to hear that you had a great car-buying experience with us and that we were able to provide you with a great price on your new Nissan Rogue and a fair trade-in value on your previous vehicle. We value our customers and strive to build lasting relationships, and we're glad that our efforts have been successful with you. Thank you for choosing us as your dealership and for trusting us with your car purchases. We look forward to continuing to serve you in the future.

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