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Troncalli Chrysler Jeep Dodge Ram

Cumming, GA

Overview
Employees
Reviews
Vehicles
4.9
1,992 Reviews
Since 1951, we have been serving the needs of the community. Whether new or pre-owned vehicles, service, parts or collision, the Troncalli Auto Group is where customers send their friends. Our Service and Parts department is staffed with the most qualified Master Certified technicians and factory MOPAR parts ready to answer your questions and address your service needs. Use our online form to schedule an appointment or contact our service department if you have any additional questions. We can accept vehicles for "Quick Lube Express Service " until 5:45PM Monday thru Friday and until 5:15PM on Saturday. We offer shuttle service, rental vehicles, and if you choose, a large waiting area with KEURIG Coffee and a children's play area. Our Collision Center is here to help you protect your investment. We have highly qualified I-CAR trained personnel and a state of the art repair facility with all of the necessary equipment to restore your vehicle to its pre-accident condition. We repair ALL makes and models and work with ALL insurance companies!
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818 Atlanta Rd

Cumming, GA

30040

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Showing 1,992 reviews

November 11, 2011

Don't waste your time. The salespeople are really helpful when it comes to taking your money and getting you into one of their vehicles, but that's about as good as it gets. The service department is absolut More

by ABedard318
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
John Richards
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Nov 14, 2011 -

Troncalli Chrysler Jeep Dodge Ram responded

This is in response to owner Bedard, and the issues regarding his 2005 Subaru STI The vehicle was purchased by the owner from us on 12/2008 with 41,231 miles. The owner purchased a service contract for 6 years/100,000 miles which expired on 5/21/2011, six years from original in service date. This vehicle was never brought to us for any scheduled maintenance. In February 2010, with 60,659 miles on the vehicle, the customer returned for a noise under the hood. We replaced the turbo and rear wheel bearings under the service contract. There was later discovered an oil pressure valve was stuck in the oil pump, causing oil starvation. This is unrelated to the turbo replacement. The engine was rebuilt and main bearings were replaced under the service contract. The customer also had a severely worn clutch which he did pay to replace. There was no further scheduled maintenance done by us on the vehicle to date. On 10/19/11 the customer returned again with an engine noise. The vehicle now had 93,864 miles. The customer refused to pay for any diagnostic. He contacted Subaru who also declined to cover the expense. The car remained on our lot until 11/11/11. We met with the owner and offered assistance on the tear down of the engine and diagnostic charges. The owner insisted on us paying for the repair. We declined. The customer had the vehicle towed off our property after 3 weeks.

July 18, 2011

I have gone to them for years because of the 2 used jeeps I have owned. Because of Jeep technology or peculiarities, I want dealers to work on it with the knowledge of the obscure things that can apply to Je More

by jeeppatriot
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris in Jeep Svc
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