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Troncalli Chrysler Jeep Dodge Ram - Service Center

Cumming, GA

3.9
74 Lifetime Reviews Review Dealership

74 Reviews of Troncalli Chrysler Jeep Dodge Ram - Service Center

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September 09, 2020

"I live less than 3 minutes from this dealership, took my..."

- santoshouse1

I live less than 3 minutes from this dealership, took my car in to get fixed and had a horrible experience. Not only did they make me late for work because of poor communication, the technician actually broke a part and was probably hoping I would leave the lot without it unnoticed. I now drive to the next city to get my vehicle serviced.

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Recommend Dealer
No
Employees Worked With
August 01, 2020

"I had a great experience. Tyler was friendly and not..."

- jc5jc2000

I had a great experience. Tyler was friendly and not pushy!! He was very knowledgeable about many of the vehicles. He worked hard to get everything we needed.

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Recommend Dealer
Yes
Employees Worked With
Other Employees : Eric Beam, James Ayers
Aug 03, 2020 -

Troncalli Chrysler Jeep Dodge Ram responded

Thank you for the positive feedback and 5 star- rating, Jc!

March 01, 2020

"Gone above and beyond to resolve my problem"

- Mark Daly

I am a repeat customer. Have purchased/leased 3 vehicles to date. This issue was with my used Cherokee... not purchased at Troncalli simply because they did not have any at the time. They are hard to find! Multiple issues including needing new ignition. But most stressful, a hard to diagnose leak! My point of contact for service has been Joe Maturani. Extremely helpful. Kept in touch. I know he has been at the dealership a long time.... Certainly a reason for me to continue to return with my service needs. NOTE TO JR: A shout out to Justin of Seal Tech. Just a fantastic individual who is passionate about customer satisfaction and getting the job done right! Joe, Justin and the service & body crew at Troncalli managed to solve and get my leaking Jeep headache behind me. Something my entire family is most grateful for. A quality crew.... Thanks for everything you have managed to get done for me!

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Recommend Dealer
Yes
Employees Worked With
Joe Maturani
Mar 02, 2020 -

Troncalli Chrysler Jeep Dodge Ram responded

We truly appreciate the 5 star- rating and positive feedback, Mark!

November 11, 2019

"LIARS! I recently took my car to them to have a recall..."

- TannaM85

LIARS! I recently took my car to them to have a recall repair done. They called me, after I left, to tell me my brakes needed to be replaced. The guy actually said they were below 3mm and it was not safe to drive with brakes like that. He asked if I wanted to go ahead and replace my brakes, as well as my rotors, totaling 372 for parts and labor. I said no, I would change them myself. I go to take my brakes off and notice my brakes are barely worn, my rotors were in great shape, on both front and back!! If I had not checked myself, I would have believed them when they lied about my brakes and just paid almost 400 to have them replaced!! This place is crooked and lies to get you to spend money, shame on you!

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Recommend Dealer
No
Employees Worked With
Nov 11, 2019 -

Troncalli Chrysler Jeep Dodge Ram responded

Tanna- That is not what we like to hear.  We welcome the chance to discuss this with you.  Please email Jennifer Cope at jtcope@troncalli.com with your best contact information

Nov 11, 2019 -

TannaM85 responded

If you wish to contact me, my email is kiedasmom14@gmail.com. I dont see how discussing anything will help that your employees and company try to lie and trick ppl into spending money.

July 09, 2019

"Great Day at Troncalli"

- Jerry67

Wasn’t looking to purchase a new truck while waiting in the service department waiting rooms. I struck up a conversation with Steve Radford about someday upgrading my truck to a 3/4 ton, and asked for his card in exchange for my number so he could contact me if something came up in the future. About 20 minutes later, Steve handed me a printout of a truck with the options we had discussed which also showed the truck to be heavily incentivized with rebates and 0% financing. No pressure from Steve, he just wanted me to have the information. I walked the lot and later located Steve for a walk around and long story short, drove away with a new truck and a good no pressure deal. I’ll definitely be recommending and calling Steve in the future.

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Recommend Dealer
Yes
Employees Worked With
Steve Radford, James Ayers
Jul 09, 2019 -

Troncalli Chrysler Jeep Dodge Ram responded

We appreciate this great feedback and 5 star- rating, Jerry! We love this photo too! Thanks for recommending our dealership and we look forward to seeing you back at our dealership in the future!!

April 29, 2019

"Going the Extra Mile "

- Gary Smith's feedback

Being a Troncalli Jeep customer for the past 4 years has been a very good experience; however, I've just dealt with an experience that took my level of satisfaction to an entirely new level. Facing major issues due to my Jeep being vandalized at the Atlanta Airport, Christian Bird provided outstanding support in helping me work with multiple 3rd parties and the insurance adjuster as we worked to rebuild my Jeep Wrangler. With a commitment to excellence and dedication, Christian took the lead in speaking with multiple parties in an effort to ease my pain and get my Jeep back to me as promptly as possible, Although I am a customer that has high expectations of my dealership, my recent experience has left me incredible appreciative. I give Christian and the Troncalli team 5-Stars at every turn!

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Recommend Dealer
Yes
Employees Worked With
May 02, 2019 -

Troncalli Chrysler Jeep Dodge Ram responded

We are so happy to hear Christian went the extra mile to really help you out! Please don't hesitate to reach out if there's anything additional we can do for you. We sincerely value your repeat business and look forward to your next visit! Take care!

December 10, 2018

"Will Jenkins is awesome"

- The Czar

Thank you will for providing me with the kind of customer service experience other dealerships are lacking. Will is very knowledgeable about the vehicles on the lot and gave me a great test drive experience.

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Recommend Dealer
Yes
Employees Worked With
Willie Jenkins
Dec 12, 2018 -

Troncalli Chrysler Jeep Dodge Ram responded

Hi, we are very happy to have provided you with such a positive experience! We hope to be of service to you again in the future. Best wishes, Troncalli Chrysler Jeep Dodge Ram

November 19, 2018

"Price Gouging On Parts Easily Acquired For Much Less"

- sirboom

Charged $108 for a single TPMS sensor and $65 for labor to replace it. This is with a $130 diagnostic fee for a noise they (of course) could not replicate. Nowhere on earth is a single MOPAR TPMS sensor $108. They are approximately $65 + $10 shipping everywhere online from dealers. This dealer price gouges customers. I asked the Service Writer why such a high price and he just did the “no my decision, talk to management” speach washing his hands of this price gouging with no empathy or care. On top of this, when I arrived I had to repeat myself to 3 people before reaching someone who could intake my car (and I had an appointment). Nobody simply took me to where I need go and explained what I already said so the customer didn’t have to repeat himself. Same deal picking up the car. Called for the shuttle, wait on hold for about 2 min only to have to repeat myself again and then that person handed the phone to the driver who asked me for directions despite me providing an address and explaining any GPS will go there directly. Place seems so disorganized. I will not return or remove my review unless I am refunded $108-$75 leaving me paying a fair price for a TPMS. Dealers should not take advantage of customers with insane parts markups.

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Recommend Dealer
No
Employees Worked With
Dec 04, 2018 -

Troncalli Chrysler Jeep Dodge Ram responded

That is not what we like to hear. We would welcome the chance to discuss it with you. Please email Jennifer Cope at jtcope@troncalli.com with your best contact information.

June 28, 2018

"Service after the sale"

- Brandy

Will Jenkins is always there when I need him. This seems like a small thing, but I had really overdone the lumbar support adjustment in my Jeep. I could not figure out how to correct it to save my life. It was after hours, but I needed help so I called him. Will walked me thru the procedure step by step, and now my seat is perfect again! Everyone promises service after the sale: Will Jenkins delivers. Thanks, Will.

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Recommend Dealer
Yes
Employees Worked With
Willie Jenkins
Jun 29, 2018 -

Troncalli Chrysler Jeep Dodge Ram responded

We are happy to hear that Will took such good care of you! Feel free to reach out to us if you need anything. Have a wonderful day!

July 10, 2017

"John Richards the Service Manager"

- packman

My grandson placed his tablet in our JEEP's glove box and it became jammed and could not be opened. Brought the JEEP to John during a very busy time and he worked on it while my grandson held the flashlight. Well he was able to unjam the tablet and made my grandson a very very happy young man. Awesome customer service, he stopped what he was doing and was determined to open the glove box. We are very grateful for his assistance and as usual will be back for any service needs.

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Recommend Dealer
Yes
Employees Worked With
Jul 11, 2017 -

Troncalli Chrysler Jeep Dodge Ram responded

Your compliments and review mean a great deal to us as a team. It has been an unusually busy week in what is our busiest season in general. We appreciate every opportunity to keep our customers (and their grandchildren) happy while on the road. Thank you for the 5-star review!

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