Back

Troncalli Chrysler Jeep Dodge Ram - Service Center

Cumming, GA

not yet
rated
88 Reviews

88 Reviews of Troncalli Chrysler Jeep Dodge Ram - Service Center

Sort by
December 09, 2015

Automoted Phone System from xxxx!! I currentlky have my Jeep Wrangler in for body repairs and service. Each and every time I've called I get an automoted attendent that tells me that my More

by Troncalliblows
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
The guy I spoke with at one time's name is Joe......he's not even listed above.
Dec 23, 2015 -

Troncalli Chrysler Jeep Dodge Ram responded

We apologize for the inconvenience you received regarding your Jeep service. Our voice mail system was experiencing issues related to a power surge and outage caused by heavy construction equipment that severed buried power lines on our property. The phone equipment was repaired within 48 hours and is working properly. Thank you for your business and understanding. Clifford Rudd, General Manager

December 04, 2015

Sales to Service - FLAWLESS Just had my ViperGT in for a service visit to replace a defective part. I can say that from minute1 (even before that with scheduling the appointment More

by SmartED
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Grant(Sales), Josh (SRT Tech), JoeM & JR (Service), JamesA (Finance)
November 03, 2015

HORRIBLE SERVICE and CUSTOMER EXPERIENCE I wish there was negative stars to choose from. I bought my $30000 car from this dealership and they sure did not have a problem having five salesman More

by kurtz1995
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Service Manager - John something, Chris Pearce
Nov 06, 2015 -

Troncalli Chrysler Jeep Dodge Ram responded

Mr or Mrs Kurtz; When you brought your vehicle which was out of warranty in for an electronic issue, we explained the repair and charges, which you accepted. You then found a part on line, which did not include installation in the cost. As you had already gave us permission to make the repair with our factory EOM part, we proceeded with your permission at the price we quoted you.

July 24, 2015

I needed my water pump replaced on my 12' Chrysler 200s. The dealership 10 miles away did not take the effort to check my Vin to see if my vehicle was under warranty. Troncalli took More

by Irep305
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Todd Estes
March 04, 2015

Dissatisfied Customer These guys give me a different number every time I ask about getting the same thing done on a Jeep.One day it is $350 to $485 to $360.I feel like I am More

by Jeep Grand Cherokee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mar 06, 2015 -

Troncalli Chrysler Jeep Dodge Ram responded

As we cannot identify your identity from your comment, Please contact me directly to discuss this. Thanks,. John Richards Service Manager 770-889-8951

January 04, 2015

Troncalli serves there customers right! I recently took my car into a repair shop only to fin that they couldn't fix it.After looking around on the internet I found Troncalli. I took my car More

by Jeep Grand Cherokee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Maturani
December 18, 2014

Express Lane Service Advisor Roger Shelton was great with getting me all the services I needed for my vehicle definitely will be coming back great customer service easy and fast! More

by cortneylgibbs
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
December 18, 2014

Very easy to deal with, super nice staff Great dealer & have been very easy to deal with. The service dept. is always happy to help & go the extra mile. If it's something I can't do at home, More

by jibguy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
December 17, 2014

Good service experience Had my 2014 Jeep Grand Cherokee serviced today and the experience was great. The sales dept. peeked my interest in a new Challenger by allowing me to More

by PhilG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bruce Belanger
December 15, 2014

Troncalli review I wanted to give Troncalli Dodge Jeep a 5 star rating. I have had my vehicle services here since I purchased it and have only had good experiences. Kr More

by kevin.mcnally.3348
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
...
4
...