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Troncalli Chrysler Jeep Dodge Ram - Service Center
Cumming, GA
87 Reviews
87 Reviews of Troncalli Chrysler Jeep Dodge Ram - Service Center
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December 04, 2015
Sales to Service - FLAWLESS Just had my ViperGT in for a service visit to replace a defective part. I can say that from minute1 (even before that with scheduling the appointment Just had my ViperGT in for a service visit to replace a defective part. I can say that from minute1 (even before that with scheduling the appointment and information from my salesperson Tyler Grant), everything was FLAWLESS. I mean exceptional from when I pulled in to the shop, the explanation of the work to be completed, the recall items checked on beyond what I was in for, and other items placed to order as a pro-active measure. To me, I look at the total experience with the car... the purchase... ownership (well its a darn ViperGT and my #1 car above even my old 11' GT3RS)... finance, and service. Service is well into 1/2 of the total buyers experience and can easily be the killer for any deal or dealership. Tyler, Josh, JoeM, JR... JamesA you guys rock! I would highly recommend Troncalli to anyone. THANKS! More
by SmartED
Employees Worked With
Tyler Grant(Sales), Josh (SRT Tech), JoeM & JR (Service), JamesA (Finance)
November 03, 2015
HORRIBLE SERVICE and CUSTOMER EXPERIENCE I wish there was negative stars to choose from. I bought my $30000 car from this dealership and they sure did not have a problem having five salesman I wish there was negative stars to choose from. I bought my $30000 car from this dealership and they sure did not have a problem having five salesman chasing me. Very recently had a problem, could not get it looked at for a week, could not get a loaner, the estimate for the fix was around $1400, another dealer $700. Parts used were 1/3 of the price on the internet. Did not even get treated respectfully. Service Manager (John) is EXTREMELY arrogant and unfriendly, same as the adviser. When we questioned the extra charge, the service manager made my husband and I feel very small. His tone was condescending and treated us like we are a bunch of beggars. After making us feel like crap he brings the price down by $60, i told him i didn't want it. WILL NEVER EVER buy a car from this dealership or go there for a service. I would rate them -10. More
by kurtz1995
Employees Worked With
Service Manager - John something, Chris Pearce
July 24, 2015
I needed my water pump replaced on my 12' Chrysler 200s. The dealership 10 miles away did not take the effort to check my Vin to see if my vehicle was under warranty. Troncalli took on my 12' Chrysler 200s. The dealership 10 miles away did not take the effort to check my Vin to see if my vehicle was under warranty. Troncalli took care of me as if I have been going there for years. The service department was awesome, Neal took the time to make sure I got the service I deserved. I recommend troncalli for sales and service. More
by Irep305
March 04, 2015
Dissatisfied Customer These guys give me a different number every time I ask about getting the same thing done on a Jeep.One day it is $350 to $485 to $360.I feel like I am These guys give me a different number every time I ask about getting the same thing done on a Jeep.One day it is $350 to $485 to $360.I feel like I am being price gauged.There is no way that a price can change $120 in a day.I started going here after having bad customer service at other places but am regretting the thought of that now.These guys are friendly but should stick to a price and not change it constantly to their customers. More
by Jeep Grand Cherokee
Employees Worked With
January 04, 2015
Troncalli serves there customers right! I recently took my car into a repair shop only to fin that they couldn't fix it.After looking around on the internet I found Troncalli. I took my car I recently took my car into a repair shop only to fin that they couldn't fix it.After looking around on the internet I found Troncalli. I took my car to them and they told me exactly what was wrong as well doing extras that will bring me back again in the future. These guys have a great attitude and aren't in it for the business for money but to make sure that there customers are satisfied and come first. More
by Jeep Grand Cherokee
Employees Worked With
Joe Maturani
December 18, 2014
Express Lane Service Advisor Roger Shelton was great with getting me all the services I needed for my vehicle definitely will be coming back great customer service easy and fast! Roger Shelton was great with getting me all the services I needed for my vehicle definitely will be coming back great customer service easy and fast! More
by cortneylgibbs
December 18, 2014
Very easy to deal with, super nice staff Great dealer & have been very easy to deal with. The service dept. is always happy to help & go the extra mile. If it's something I can't do at home, Great dealer & have been very easy to deal with. The service dept. is always happy to help & go the extra mile. If it's something I can't do at home, I'll be bringing my 2500HD here for service. More
by jibguy
December 17, 2014
Good service experience Had my 2014 Jeep Grand Cherokee serviced today and the experience was great. The sales dept. peeked my interest in a new Challenger by allowing me to Had my 2014 Jeep Grand Cherokee serviced today and the experience was great. The sales dept. peeked my interest in a new Challenger by allowing me to test drive the car while the service dept did a great job of servicing and cleaning my current vehicle. More
by PhilG
Employees Worked With
Bruce Belanger
December 15, 2014
Troncalli review I wanted to give Troncalli Dodge Jeep a 5 star rating. I have had my vehicle services here since I purchased it and have only had good experiences. Kr I wanted to give Troncalli Dodge Jeep a 5 star rating. I have had my vehicle services here since I purchased it and have only had good experiences. Kristin has always been the front line contact and has done a wonderful job since I purchased my vehicle 3 years ago. Thanks for your hard work and dedication! More
by kevin.mcnally.3348
July 26, 2014
Service Department Do not go to Troncalli, the Service Department is filled with lies and dishonesty. After making an appointment several days in advance, i dropped my J Do not go to Troncalli, the Service Department is filled with lies and dishonesty. After making an appointment several days in advance, i dropped my Jeep off for a check engine light and they did not call me, and said after 8 hours they could not get to it. They stated they needed to order a part, but did not know what was wrong with the jeep. Waste of 8 hours and they babbled on and on with no answer. Very disappointing to say the least. I took my jeep to another mechanic who had the issue fixed in 2 hours and communicated with me throughout the entire process. Lesson learned. Never would I recommend Troncalli to my friends and family, and my next Jeep purchase will not be with them. More
by Josephrenaud
Employees Worked With
Front desk service area
