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Troncalli Chrysler Jeep Dodge Ram - Service Center
Cumming, GA
88 Reviews
88 Reviews of Troncalli Chrysler Jeep Dodge Ram - Service Center
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July 26, 2014
Service Department Do not go to Troncalli, the Service Department is filled with lies and dishonesty. After making an appointment several days in advance, i dropped my J Do not go to Troncalli, the Service Department is filled with lies and dishonesty. After making an appointment several days in advance, i dropped my Jeep off for a check engine light and they did not call me, and said after 8 hours they could not get to it. They stated they needed to order a part, but did not know what was wrong with the jeep. Waste of 8 hours and they babbled on and on with no answer. Very disappointing to say the least. I took my jeep to another mechanic who had the issue fixed in 2 hours and communicated with me throughout the entire process. Lesson learned. Never would I recommend Troncalli to my friends and family, and my next Jeep purchase will not be with them. More
by Josephrenaud
Employees Worked With
Front desk service area
March 21, 2014
Team did a great job finding the cause of issue and resolving it. Byron went out of his way to keep me informed of what was going on throughout the time car was in shop. Issue resolved, Jeep cleaned resolving it. Byron went out of his way to keep me informed of what was going on throughout the time car was in shop. Issue resolved, Jeep cleaned up for me - great job! Thanks again. More
by chetawhite
Employees Worked With
Byron - service
January 20, 2014
JR in Service was very helpful, professional and eager to make sure I was taken care of. Johnny was very helpful as well. I'll be back! make sure I was taken care of. Johnny was very helpful as well. I'll be back! More
by cannonballcobb
Employees Worked With
January 12, 2014
Johnny is the best! When I take my Jeep in for service he always does a fantastic job and always asks if I am satisfied or if there is anything he can do to for me. he always does a fantastic job and always asks if I am satisfied or if there is anything he can do to for me. More
by Lsparh
January 09, 2014
I had an appointment at 10:00 AM for an oil change/service to my 2012 Subaru Outback that I purchased from Troncalli Subaru. I arrived promptly, and a gentleman was waiting for me with complet change/service to my 2012 Subaru Outback that I purchased from Troncalli Subaru. I arrived promptly, and a gentleman was waiting for me with completed paperwork ready for my signature. He promptly took my vehicle back to the service area, and in only an hour and ten minutes, I was on my way after a complete service job. The employees at Troncalli Subaru are so helpful, friendly, and efficient. I give all the service department staff a 5-star rating! More
by cstribling
Employees Worked With
Roser at Troncalli Subaru
January 03, 2014
Neal's service and approach was outstanding. He went above and beyond my expectations from a service call. I was in day one for an oil change and to fix a taillight. The visit was exceptional and he above and beyond my expectations from a service call. I was in day one for an oil change and to fix a taillight. The visit was exceptional and he solved all problems timely. I came back the next day to fix a turn signal bulb and Neal was amazing is getting me in quickly and inexpensively. Thanks Neal... More
by kesmith1375
Employees Worked With
January 03, 2014
I decided to have my Dodge Challenger serviced at Troncalli mainly due to the customer services experience. Johnnie Franck always goes above and beyond to ensure service is performed on time and qual Troncalli mainly due to the customer services experience. Johnnie Franck always goes above and beyond to ensure service is performed on time and quality. I bought my car at another dealer, but Troncalli is where I go for Service and Oil Change More
by Francisco2014
December 27, 2013
Scheduled regular maintenance with Troncoli. Did not purchase car there but have all work done there. There are very efficient, friendly and competent. They take care of everything in a timely and pro purchase car there but have all work done there. There are very efficient, friendly and competent. They take care of everything in a timely and professional manner. I appreciate the hard work . Gene R. More
by GeneRussell
Employees Worked With
Not sure, he runs the service department. Really GOOD!
December 20, 2013
I have dealt with Troncalli Jeep since purchasing my Jeep Wrangler Unlimited new last October. Last week, I had an issue with the AEV custom wheel rim on my Wrangler. John Richards was simply outstanding i Wrangler Unlimited new last October. Last week, I had an issue with the AEV custom wheel rim on my Wrangler. John Richards was simply outstanding in terms of helping me understand the issue, offering solutions, and working with me to get the issue resolved. John is truly an outstanding professional, and Troncalli is blessed to have him associated with their business. Joe Maturani and Kristin Talbot have also been great when I've dealt with them. Overall this is an extremely well-run service department. More
by rledford99
December 09, 2013
Two of our vehicles had oil change service at Troncalli. Great value, great service, wonderful service adviser. They also work magic in car detailing. Highly recommend service at Troncalli. Ask for Kris Great value, great service, wonderful service adviser. They also work magic in car detailing. Highly recommend service at Troncalli. Ask for Kristin. More
by mandified
