Troncalli Chrysler Jeep Dodge Ram - Service Center

Terrible service department - the first thought that comes to mind is RUN don't walk away from this dealer's service. Sales on new Jeeps at this dealership and the sales management team are on par, but comes to mind is RUN don't walk away from this dealer's service. Sales on new Jeeps at this dealership and the sales management team are on par, but if you buy a car from them, have it serviced elsewhere. Every time we brought our Grand Cherokee in for service there was a dispute. Either the service team completely botched the job (like putting simple roof racks and side steps on). If anyone but myself took the Jeep in for service or repair, the service team persuaded them to add on more unnecessary service charges than what were needed...and at a hefty charge. Net/net, this is not the kind of service you would expect from a reputable dealership, so be warned! I've since bought another Grand Cherokee at Palmer Dodge/Jeep and their service department runs circles around the Troncalli group here. More

I came in to get a recall done and have a Key made for my Town and Country. Brian worked with the dealership in Fl. that i purchased the car to make what could have easily been a bad experience very smooth Town and Country. Brian worked with the dealership in Fl. that i purchased the car to make what could have easily been a bad experience very smooth and painless. More

Had an appointment 09:00 for realignment of front wheels and break light problem. Turned the car in 08:45. 10:55 (thats right 10:55) got the message what to be done and about price. Two hours to find out ab and break light problem. Turned the car in 08:45. 10:55 (thats right 10:55) got the message what to be done and about price. Two hours to find out about just the need too change a break light swith.....it must be done within minutes if there is a professional car mechanic. It cannot be hard to find or understand to chech at the very beginning.....checked out 11:20..... If there is "standard" prices for specific works to be done ....why come and have me agree to a price..?? How could I denied..?? More

Lee basically "delivered" my new Grand Cherokee. Explained all the features. Very patient and hospitable. Then I took it to Johnny for installation of side steps/running boards. T Cherokee. Explained all the features. Very patient and hospitable. Then I took it to Johnny for installation of side steps/running boards. The work was done right, on time. The Jeep was even washed when the work was complete! The wash is a nice touch...can't cost the dealer much, and makes me feel special. More

As usual, Lee was great!!! We really enjoy working with Lee and have purchased several cars from him this year. Lee is so friendly and wants to make sure the customer is 100 per cent satisfied. Great per Lee and have purchased several cars from him this year. Lee is so friendly and wants to make sure the customer is 100 per cent satisfied. Great person!! More

Overall experience very good.Approx. 30 minutes wait time for an oil change.Kristin was very friendly and courteous.Coffee service was also available.a+ for an oil change.Kristin was very friendly and courteous.Coffee service was also available.a+ More

First of all I love my Chrysler 300, Merlene Morris was my sales person who was a delight to work with. She sent me a birthday greeting which I thought was very nice. Troncalli's sent me a reminder to hav my sales person who was a delight to work with. She sent me a birthday greeting which I thought was very nice. Troncalli's sent me a reminder to have my first oil change and offered me a complimentary wash. Merlene visited with me while my car is being serviced. All in all it was a pleasant experience. Joan Piot More

I was blown away with the awesome service I received in the collision center. My Mazda 3 looks better than new. These guys went the extra mile, from quotes, to drop off and pick up these guys had it togeth the collision center. My Mazda 3 looks better than new. These guys went the extra mile, from quotes, to drop off and pick up these guys had it together. When I picked up my car, I had to do a double take to ensure that it was my car I was getting into. They detailed it and even cleaned the buildup on my headlghts. The little details make such a difference. Any future colission needs I may have will be handled at Troncalli in Cumming. Great job guys. I appreciate it. More

Thank you so much for following up with me and do I ever have a COMPLIMENT for your Service Team!!! I cannot begin to thank Joe, Roger, Tim and Jeff for their absolute dedication to helping me in my "eme have a COMPLIMENT for your Service Team!!! I cannot begin to thank Joe, Roger, Tim and Jeff for their absolute dedication to helping me in my "emergency" on Saturday. You know whenever a "woman hears a noise" it's always a "roll your eye" kind of reaction! LOL However, in my case on Saturday, your Service Team came to my rescue and saved me from a situation that could have turned out to be really bad for me and a lot of damage to my car. I will never forget Troncalli and will always sing songs of praise for your Service Team. As a token of my appreciation I am sending a Pizza Lunch to your service department. I will order pizzas from Pizza Hut and have them delivered tomorrow, September 25, around 11:00am. I hope that all of you enjoy. Please let everyone know how much I appreciate your Saturday Team being there for me. I am truly grateful of the attentive service and kindness by all. More

Living in Marietta, I have many options where tos ervice my 2012 Challenger. Troncalli IS Worth the drive to get this type of service and treatment at a dealership. Very reminiscent of a Mom and Pop type op my 2012 Challenger. Troncalli IS Worth the drive to get this type of service and treatment at a dealership. Very reminiscent of a Mom and Pop type operation!! More