Troncalli Subaru

Awesome car buying experience!! I immediately felt like I was talking to a friend when I met Brett Bauer. He is easy going and really listens to you so he can find you the right car. I immediately felt like I was talking to a friend when I met Brett Bauer. He is easy going and really listens to you so he can find you the right car. He made the buying experience great, I highly recommend him! More

Great experience! Brett Bauer was lovely to work with. He coordinated our delivery and put a personal, friendly face on the car buying experience. We appreciated his op Brett Bauer was lovely to work with. He coordinated our delivery and put a personal, friendly face on the car buying experience. We appreciated his open, honest demeanor and willingness to work with our busy schedules. A pleasure and would recommend to anyone! More

Our first Subaru won't be our last Hat's off to James Kesler and his sales team for making our first Subaru purchase a pleasant, value centered and efficient buying experience. No hype, Hat's off to James Kesler and his sales team for making our first Subaru purchase a pleasant, value centered and efficient buying experience. No hype, broken promises or pressure. Zero. What my wife and I did experience was their patience and willingness to educate throughout the entire selection process. And as one who likes to fully investigate his options, major purchases are always a process. Yes, our 2019 Outback is our first Subaru, but if this car performs as expected it certainly won't by our last. Thanks James!! We wish you and the rest of the Troncalli team every success... More

poor service With the plan of shopping for a Subaru, I looked up on line and happened to see an offer of $25 for a test drive at Subaru of Gwinnett dealership. I With the plan of shopping for a Subaru, I looked up on line and happened to see an offer of $25 for a test drive at Subaru of Gwinnett dealership. I went ahead and registered for it. Just when I was about to head over there, I happened to find Troncalli Subaru dealership which is much closer to my house. I then called them up and asked whether they would be able to honor the $25 for a test drive like the other dealership. Charlie Saines was the one I spoke to and he agreed to honor the $25 offer. They would need to enter a promo code for that to be processed. I then went there to experience the test drive. Charlie, however was busy and not available when I got there, so another sales person (Alexander Tharpe) helped with arranging the test drive for me. I also mentioned to this sales person about the $25 that Charlie agreed on. A few days later , I went on line to check out the status on my registration for the $25 associated with the test drive, but didn’t see a code being entered yet. I then called Charlie and was told he would enter the promo code for that to be processed and it will take a few weeks, while the fine print on the website says it only takes 3-5 days. While not seeing a code entered for the $25, I called Charlie again in the second week but was told he would handle it but it’s going to take some time. During the 3rd week, I called the sales manager Alex Avrutsky about nothing had been done for my $25, and he said he would check with Charlie and get back to me. Believe or not, that phone call was the last time I ever got to talk to the sales manager and nothing had been heard from him ever since, despite numerous phone calls I made afterworlds. I also tried to contact the general manager Michael Barlow but never got to talk to him either. Besides Being upset and frustrated with having nobody get back with me on this $25, my bigger question is how well they would really take care of their customers?? No response, no follow-up, not doing what they promised, from neither of those three people: Charley, the sales manager, and the GM. What kind of credibility are they building through the poor service to a potential car buyer??? More

Very pleasant Bobbie was a pleasure to work with. She is very friendly and she explained everything in detail. We would recommend her to all of our friends. Bobbie was a pleasure to work with. She is very friendly and she explained everything in detail. We would recommend her to all of our friends. More

A Surprisingly Great Experience We went to Troncalli after having a failed negotiation at another local dealer. We were just going to test drive an Outback again to see what our opti We went to Troncalli after having a failed negotiation at another local dealer. We were just going to test drive an Outback again to see what our options were. But when Brett agreed to every part of our list of things we wanted, it was a done deal with no pain. For those using USAA as a car buying service, this dealership is not listed. However, they honored the USAA price no questions asked. More

Like working with a friend! Mind you, my wife and I are sales directors,, and we despise being "sold". Working with Brett Bauer, was like talking with a friend, about what we r Mind you, my wife and I are sales directors,, and we despise being "sold". Working with Brett Bauer, was like talking with a friend, about what we really wanted AND needed. He listens, makes suggestions and delivers the kind of rexperience, which respects our time and our needs. He's the kind of person you want to work with; knowledgeable, accommodating, trustworthy and funny. Thanks for your help, Brett! More

Super sales Personalized selling at its best. Brett listened to our needs and offered suggestions which were appropriate. He seemed to be very knowledgeable a Personalized selling at its best. Brett listened to our needs and offered suggestions which were appropriate. He seemed to be very knowledgeable about the Ascent even though it is a brand new model. More

Great Car buying experience! I worked with Brett Bauer and Casey Cash. Both were professional, nice and willing to go the extra mile. I would not hesitate to recommend them and t I worked with Brett Bauer and Casey Cash. Both were professional, nice and willing to go the extra mile. I would not hesitate to recommend them and this dealership. Very happy with my new car; Subaru Crosstrek More