Tucson Subaru - Service Center

Darla was very helpful and very knowledgeable. She was awesome and patience with us and we thank her for this. Love our new ride. 2021 awesome and patience with us and we thank her for this. Love our new ride. 2021 More

Darla was great walking me through all the bells and whistles (aka) features of my new car in an easy to understand, step by step way. she was also very helpful in getting some related matters handled. whistles (aka) features of my new car in an easy to understand, step by step way. she was also very helpful in getting some related matters handled. More

Everyone, without exception was very courteous, friendly. knowledge and very efficient. I was especially pleased with my service advisor Brittany Ottaviano. Never had her before but she went out of her way t knowledge and very efficient. I was especially pleased with my service advisor Brittany Ottaviano. Never had her before but she went out of her way to make sure I understood everything that was being done to my car. A very pleasant experience. More

Had to take my car back three times for a low tire when Brittany took charge and found out there had been a nail in it all along. She was amazing completely thorough. Excellent customer service I wish I w Brittany took charge and found out there had been a nail in it all along. She was amazing completely thorough. Excellent customer service I wish I would have had her the first time! More

We had a great experience with Jennifer Duran, the dealer Finance Manager. We extended the warranty on our Outback that we are giving to our granddaughter. We had numerous questions, all of which Jennifer Finance Manager. We extended the warranty on our Outback that we are giving to our granddaughter. We had numerous questions, all of which Jennifer guided us through. She was friendly, patient, polite, and most importantly she knew what she was doing. Thank you - Jennifer. More

Darla did a great job of explaining all the new features on our new Outback! Very different from our older 2015! Thank you! We’ll see you again soon. on our new Outback! Very different from our older 2015! Thank you! We’ll see you again soon. More

Every one is very friendly,polite and knowledgeable..scheduled appointments are kept promptly and enthusiasticly.. obviously all the employees really like working there. They all have a knowledgeable..scheduled appointments are kept promptly and enthusiasticly.. obviously all the employees really like working there. They all have a high regard for their employer. More

Tucson Subaru personifies customer service throughout the dealership. Kevin and Tony in Sales were helpful and direct without being pushy. When I ran into a battery problem on a cross country trip Tony worke dealership. Kevin and Tony in Sales were helpful and direct without being pushy. When I ran into a battery problem on a cross country trip Tony worked with me to insure the battery was replaced in an area without a Subaru dealer. Louie in Finance worked with me as well to insure I got the best deal for the various dealer options. At the 6 month service Chris was respectful and on top of the activity. When the decision was made to replace a battery cable that was not in stock, he quickly got me into a "loaner" and on my way. The work was then completed professionally without any hassle. During the initial wait, I was able to discuss a number of the features on the car with Steve, who has endless knowledge of the equipment and clarified several questions for me. The facility was extremely clean and is constantly monitored to insure Covid standards for sanitation and social processes are maintained. I was comfortable with the safety precautions throughout the visit. Overall, one of the best interactions I have experienced regardless of business type. Well done. More

Steve took the time to explain the ins and outs of the Subaru Entertainment system and star link. He explained everything in a clear manner. Subaru Entertainment system and star link. He explained everything in a clear manner. More