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2,266 Reviews of Tucson Subaru - Service Center
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December 13, 2019
Great service experience (again). Jesse handled everything professionally and courteously from greeting to signout. Work finished early, full explanation of work and recommendations. Five stars. everything professionally and courteously from greeting to signout. Work finished early, full explanation of work and recommendations. Five stars. More
by John Clark
Employees Worked With
December 11, 2019
Brittney Ottaviano Service Representative Recently purchased a Subaru Forester from this dealership and purchased the maintenance plan, so at 3,000 miles I needed an oil change and coolant top Recently purchased a Subaru Forester from this dealership and purchased the maintenance plan, so at 3,000 miles I needed an oil change and coolant top off. Brittney Ottaviano, saw to my service appointment at Tucson Subaru, she was polite, courteous, and oversaw my appointment with care. She made sure the oil change was completed, my coolant topped off, properly and a ascetic material defect was corrected-which I brought to my salesman, Ken Murch. I am very pleased with Brittney's, attention to detail, and her follow through with all issues regarding my new vehicles care. My previous walk in unannounced appointment was with Jay Rau there was a material defect with the radiator cap Jay made sure that this issue was taken care of. I also originally brought it to the attention of Louie A. the Finance Manager who was swift to make things right also he introduced me to Mr. S.Gregg, who was anxious to help. Thanks to the shuttle driver for saving my afternoon with a short trip to a fast food place so I could feed my Dad who was along for the ride to the dealership. All and all I am satisfied with Tucson Subaru's service they really care its one more thing I like about living in Tucson! Darla Muckley went over the elaborate functions of my vehicle and gave me a $25.00 fuel card. More
by JeffNewOwnerForester2020
Employees Worked With
Other Employees :
Louie Ascencio, Ken Murch, Jay Rau
December 10, 2019
It's always such a pleasure coming to Tucson Subaru. All the staff are very friendly very knowledgeable and it's almost like family there. London is always such a joy to work with. That big smile and friend the staff are very friendly very knowledgeable and it's almost like family there. London is always such a joy to work with. That big smile and friendly welcome is always looked forward to. More
by Christine Davidson
Employees Worked With
London Tobin
December 08, 2019
Service dept I bought my used Ford from this dealer at the end of August. The 90 day powertrain warranty was up in a few day. Jason Mumma, went above and beyond I bought my used Ford from this dealer at the end of August. The 90 day powertrain warranty was up in a few day. Jason Mumma, went above and beyond all my expectations. A truly great service manager, and a lovely human being. He was extremely helpful, and friendly. More
by notnow
December 03, 2019
Technological Wizardry! Cathi and I have just come from a 50 minute demonstration of the high tech wizardry of one Darla Muckley and the phenomenal capabilities of our new Su Cathi and I have just come from a 50 minute demonstration of the high tech wizardry of one Darla Muckley and the phenomenal capabilities of our new Subaru Outback. This is what Customer Service is about. Thanks for bringing us into the 21st Century. More
by djcscc
Employees Worked With
December 03, 2019
Could Not Find Electrical Problem Service Advisor was very good. Did good job writing down my problems. Intermittent electric battery drain problem. Dealer couldn't find problem. I' Service Advisor was very good. Did good job writing down my problems. Intermittent electric battery drain problem. Dealer couldn't find problem. I'll have to find it myself. No problem for 2 years then dead battery 2 times in 3 weeks. Dealer More
by chuck178
Employees Worked With
Jade Hilliard
December 01, 2019
Excellent customer service Check in was timely and efficient even though they were very busy. We were told that we were due for one of the milestone mileage major servicings eve Check in was timely and efficient even though they were very busy. We were told that we were due for one of the milestone mileage major servicings even though we thought it would be an oil change and 20 point checkup. We said OK and took their free shuttle to the mall to kill 4 hours. While we were there we got a call to say that our rear brakes needed work, which was not really a surprise. We were told how much longer and how much, so we said OK, it needed to get done. We headed back to the Dealership at about the ETA they provided and it was right on. So all in all it cost more and took longer but we trust their judgement and work after dealing there for 4 years. We feel better that it all was taken care of and that our Forester is in good shape. More
by greatnotion
Employees Worked With
Jason Mumma
November 29, 2019
Customer service and repair was very good. The representative applied warranty service without questioning. Also, the restart battery was replaced without charge as a customer courtesy. representative applied warranty service without questioning. Also, the restart battery was replaced without charge as a customer courtesy. More
by Sean
Employees Worked With
Raj Sihota
November 29, 2019
Peaceful I take my vehicle to get the required maintenance performed and I wait in there waiting room. I thoroughly enjoy the time I spend there, the employees I take my vehicle to get the required maintenance performed and I wait in there waiting room. I thoroughly enjoy the time I spend there, the employees talk to me in a nice friendly voice, the waiting room is very relaxing. It is a total great experience for me. More
by Sue
Employees Worked With
November 28, 2019
Efficient and quality service Because of my distance from the dealership I was a "waiting" customer with an appointment. Service Advisor Dan Ford did a good job of getting me in an Because of my distance from the dealership I was a "waiting" customer with an appointment. Service Advisor Dan Ford did a good job of getting me in and out within a reasonable amount of time. He also helped me though some decision-making on a tire issue. Bill Bens More
by Bill B
Employees Worked With
