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2,266 Reviews of Tucson Subaru - Service Center
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November 04, 2019
Friendly, efficient service I had an appointment this morning with service advisor Dan Ford for a recall. Dan had me in and out within 45 minutes of my arrival on a busy Monday m I had an appointment this morning with service advisor Dan Ford for a recall. Dan had me in and out within 45 minutes of my arrival on a busy Monday morning. Thanks Dan! More
by Bill B
Employees Worked With
November 02, 2019
customer service oriented and consistent! Second visit just as pleasant as my first. Taking care of the customer is their first priority, and they do a pretty darn good job at it. Thanks guys! Second visit just as pleasant as my first. Taking care of the customer is their first priority, and they do a pretty darn good job at it. Thanks guys! More
by Reilly
November 01, 2019
Adrien was incredibly helpful and friendly. The part I though I had ordered was the wrong part, and he helped me find the correct part. Excellent customer service. though I had ordered was the wrong part, and he helped me find the correct part. Excellent customer service. More
by Will
Employees Worked With
October 31, 2019
Another Great Experience I did a follow up visit to learn more about the vehicle I purchased. I’m not exactly tech savvy and I am so glad this was offered because Steve cleare I did a follow up visit to learn more about the vehicle I purchased. I’m not exactly tech savvy and I am so glad this was offered because Steve cleared up so many of my questions. He is an excellent source of information and a great person. More
by izzygriggs1
October 30, 2019
Service with a smile I scheduled service for my 2013 Outback because of a problem with the driver's window failing to raise and lower. Jay Rau (J.J.) helped me make a cho I scheduled service for my 2013 Outback because of a problem with the driver's window failing to raise and lower. Jay Rau (J.J.) helped me make a choice of trouble shooting the problem instead of my wanting to replace the window actuator. I've had other vehicles that needed the motor (actuator) on the door window replaced. Turned out to be a reprogramming task that fixed the issue and at a much reduced cost. J.J. found, during the courtesy inspection of the vehicle, the brake fluid was fouled and needed to be flushed and replaced. Another great experience at Tucson Subaru. J.J. along with all of the other sales and service staff I've interacted with over the years go the extra mile to make the customer happy! More
by Tucson Teddy
Employees Worked With
Jay Rau
October 30, 2019
Excellent service I came to the dealership with a low tire pressure warning on my dash. Tires had all been checked prior to this and they were filled to maximum pressur I came to the dealership with a low tire pressure warning on my dash. Tires had all been checked prior to this and they were filled to maximum pressure and still the light was on. Mechanics found a nail in my left front tire which was repaired free of charge to me. Service was quick and thorough. Everyone was helpful and polite. Thank you! More
by jal
Employees Worked With
I have no idea!
October 29, 2019
Visit after two weeks Steve went over everything throughly. I did not know few functions on my car but now i am more knowledgeable how they function. 1. Rare wiper 2. Br Steve went over everything throughly. I did not know few functions on my car but now i am more knowledgeable how they function. 1. Rare wiper 2. Bringing the car into lane 3. Off road driving options Also i am glad with $25 gas card they gave to me More
by Bak
Employees Worked With
Steve Norris
October 23, 2019
Friendly and excellent service Steve was very nice and very knowledgeable. He was able to answer all my questions and explained things in detailed. I learned a lot of neat things a Steve was very nice and very knowledgeable. He was able to answer all my questions and explained things in detailed. I learned a lot of neat things about my car that I didn't know. With all the things I learned this makes me enjoy my car even more. Thank you, Steve, you were great! More
by Maggie
Employees Worked With
Other Employees :
Steve Norris, Juan Alvarez, Shawna Iniguez
October 23, 2019
“Love-Encore” Delivery Darla was great and very detailed in going over the features of my new car. It’s awesome that Subaru schedules time to go over your car and any questi Darla was great and very detailed in going over the features of my new car. It’s awesome that Subaru schedules time to go over your car and any questions you have after you have had a chance to drive it for a few days. Awesome customer service. More
by Nikki C.
Employees Worked With
October 22, 2019
Delivery check up familiarization. Met with Steve to go over different car features and ask questions about specific issues. I had figured out some of these, but the I had the opportun Met with Steve to go over different car features and ask questions about specific issues. I had figured out some of these, but the I had the opportunity to do specific reviews of major areas. I got a lot of practical situations clarified. I certainly needed the review as these units are full of technology and having someone who knows the ins and outs. I still may need the service group to check out specifics. What I did learn that there are dedicated individuals who are there to make sure the customer gets the proper support. This makes Subaru a great place to buy and maintain a vehicle. More
by nuced3000
Employees Worked With
Steve Norris
