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Tucson Subaru - Service Center

Tucson, AZ

4.8
2,266 Reviews

2,266 Reviews of Tucson Subaru - Service Center

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October 02, 2019

Another service that enhanced to extraordinary experience of buying a new car at Tucson Subaru! Marla demonstrated an in-depth knowledge of the Subaru brand! More

by John
Recommend Dealer
Yes
Employees Worked With
Darla Muckley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 02, 2019 -

Tucson Subaru responded

Thank you kindly for your review. If you need anything else, please reach out to me. Thank you. DM

October 01, 2019

Good staff and knowledgeable about the issues I was having got my 19 wrx in and out in 1 day I'm always afraid of parts not being in stock for a new car but had everything my car needed and worked arou More

by Geoffreyburns
Recommend Dealer
Yes
Employees Worked With
Jacob Ray, Jay Rau , Brian Tornquist
October 01, 2019

No professionalism from the Service Director as well as the GM. Not customer focused and ultimately try to take advantage of its customers to benefit their agenda. Read reviews on multiple sources and fin More

by GzrZ
Recommend Dealer
No
Employees Worked With
John Petersavage
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jesse Friedman
1.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Gregg
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Subaru of America as well
Oct 01, 2019 -

Tucson Subaru responded

I am very sorry for the issues that you have had with your vehicle. I have tried to help in any way I can to get you taken care of and get this resolved. I had absolutely no say in the fact that Subaru of America would not proceed with the repurchase of your vehicle. I had told you that when we spoke on the phone before you even came to the dealership. That is strictly between you and Subaru. They have their guidelines that must be met for a repurchase agreement to be fulfilled, and, they had sent an independent agent to handle the deal. I sincerely want to take the very best care of every customer we have, they are all family to me. I will continue to do anything I can to help you as well. The repurchase of your vehicle is not something I can help with however as that comes from Subaru.

Oct 01, 2019 -

GzrZ responded

This goes FAR beyond the repurchase and Tucson Subaru knows that. This proves further my point that Tucson Subaru AND SOA refuse to take responsibility for ANYTHING. All blame is put on us, the customer. It is not right! This goes against the mission statement plastered on YOUR lobby. Its a shame, after almost 7 months, to finally receive an apology on a public forum.

September 26, 2019

Great service advisor Tucson Subaru is fortunate to have Jesse Friedman as a Service Advisor. He goes out of his way to be helpful. I also was fortunate to meet a finance r More

by Jeff
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Traci Roberts
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jesse Friedman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 26, 2019 -

Tucson Subaru responded

Thank you so much for your review...I appreciate it!! Traci

September 25, 2019

Excellent Service Thank you Jesse Friedman for your excellent service and attention to detail. Your explanation provided valuable insight to some of the repairs requi More

by JAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jesse Friedman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Valencia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Juan and Chris, you are an asset to service scheduling, Juan Alvarez
Dec 12, 2023 -

JAN responded

Thank you Jesse for your patience and time spent explaining how to access better service with our insurance company on a claim. Your willingness to help simplify matters by arranging a meeting with Greg Scott is much appreciated. Thank you.

September 25, 2019

Great explanation of computer related capabilities Darla was outstanding at giving hands on instructions for the massive computer capabilities of the Forester. She is knowledgeable and knows how to bre More

by brusaf
Recommend Dealer
Yes
Employees Worked With
Darla Muckley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 25, 2019 -

Tucson Subaru responded

Thank you for your most excellent review. I appreciate you coming in for your love-encore delivery. Darla

September 25, 2019

Love-Encore Darla was very knowledgeable and patient while explaining the vehicle technology. She allowed as much time as was needed for me to thoroughly compreh More

by lorieann
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darla Muckley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 25, 2019 -

Tucson Subaru responded

Welcome to the Tucson Subaru family and Thank you for your review. Darla

September 23, 2019

Love-Encore Delivery An excellent trip through the new technologies used in the Crosstrek I just purchased. Clear and concise explanations with a dusting of humor made it More

by SatisfiedBuyer
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darla Muckley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 24, 2019 -

Tucson Subaru responded

Thank you so much for your kind review. I appreciate your time and Welcome to the Tucson Subaru Family. Darla

September 19, 2019

Very low key, open excellent explanation of the car Never in all the years (45)of driving or ownership of a car, have I experience such an excellent explanation of the different details of a car. The S More

by Margarita B
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Darla Muckley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 19, 2019 -

Tucson Subaru responded

Thank you for being part of the Tucson Subaru family and for your kind review. I appreciate it. Darla

September 18, 2019

Jade Hilliard took care of eveything! Jade was great to deal with from start to finish. Dealership always more expensive, but the quality of service, parts and repair is worth it. I'd go More

by timandgab
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jade Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
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