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2,267 Reviews of Tucson Subaru - Service Center
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February 28, 2019
great service Easy to make service appointment. Greeted promptly by very friendly young man. Service adviser reviewed problems with me, patiently answered all quest Easy to make service appointment. Greeted promptly by very friendly young man. Service adviser reviewed problems with me, patiently answered all questions. Even though problem with removing key from ignition was intermittent & not occurring at check in time, were able to fix it...at no charge! Also had loaner ready to go, & completed work ahead of schedule. More
by 2SU
Employees Worked With
Jason Mumma
February 27, 2019
2-26-19.... Service Department My service advisor was Raj Sihota and I was very satisfied with his handling of my issue. He was very professional and a pleasure to interact with. He My service advisor was Raj Sihota and I was very satisfied with his handling of my issue. He was very professional and a pleasure to interact with. He is a credit to the dealership and could not have done a better job for me. Good work! More
by subaru2017
Employees Worked With
Raj Sihota
February 27, 2019
needed a tail light bulb person answering phone got me in right away near 4 pm...jade service manager was awesome, as always. i was out in an hour or less...plus fresh decaf person answering phone got me in right away near 4 pm...jade service manager was awesome, as always. i was out in an hour or less...plus fresh decaf coffee. More
by fix my car
Employees Worked With
February 26, 2019
30K check up. Out in a little over 2 hours. Found bad Battery and replaced with new one under warranty. Jason Mumma my service advisor. Also reprogrammed by windo Out in a little over 2 hours. Found bad Battery and replaced with new one under warranty. Jason Mumma my service advisor. Also reprogrammed by window switch in 1 minute. More
by SCOVnewcomer
Employees Worked With
Jason Mumma
February 26, 2019
Great Customer Service Fantastic experience - Gave me an estimate of time, sent me on an Uber back to work, texted me with progress updates, estimated time car would be done Fantastic experience - Gave me an estimate of time, sent me on an Uber back to work, texted me with progress updates, estimated time car would be done, was pretty darn close and sent another Uber to pick me up. Sensor light is off my dashboard and car seems just great! Everyone was super friendly and kept to schedules. More
by Wendall
Employees Worked With
The whole service team - i did not get any names except Jason , Jason Mumma
February 25, 2019
Maintenance I reserved a time for my regular maintenance online. It worked great. They sent a reminder. At the dealer, the service advisor (Marcos Rodriguez) w I reserved a time for my regular maintenance online. It worked great. They sent a reminder. At the dealer, the service advisor (Marcos Rodriguez) was very professional and very quick. He predicted my car would be done in a few hours, and it was. Called me, I picked it up. No delays, very great experience! More
by xxxxx
Employees Worked With
Marcos Rodriguez
February 22, 2019
The customer is number one here! The Bluetooth function on my Forester’s radio failed and the radio needed to be replaced. My extended warranty had expired, but the service manager The Bluetooth function on my Forester’s radio failed and the radio needed to be replaced. My extended warranty had expired, but the service manager and Jason were extremely fair with me. The courtesy shuttle driver, Judy, is wonderful too! I could not be happier! This is not the first time the service department here has treated me well. They understand customer service and are very consistent. Thank you Tucson Subaru! More
by dmw
Employees Worked With
Judy Chappel, Jason Mumma
February 21, 2019
Friendly and responsive. Tucson Subaru provides the best customer service I've ever experienced at a dealership. They provide accurate time lines and quotes, so there are no s Tucson Subaru provides the best customer service I've ever experienced at a dealership. They provide accurate time lines and quotes, so there are no surprises. Love the online appointment process and text updates regarding the status of my car! More
by leibas
Employees Worked With
Marcos Rodriguez, Steve Norris
February 21, 2019
Helpful learning the Starlink Steve Norris was very helpful in getting the nav system to work for me. He really knew what he was doing, but took all the time I needed to make sure Steve Norris was very helpful in getting the nav system to work for me. He really knew what he was doing, but took all the time I needed to make sure I understood it. More
by Happy
Employees Worked With
Steve Norris
February 20, 2019
First Subaru.service Jason Mumma was outstanding. He took us in promptly, answered all of our questions about this initial new car service and mentioned it would be about Jason Mumma was outstanding. He took us in promptly, answered all of our questions about this initial new car service and mentioned it would be about 1 and a half hours. The service was finished in 1 hour. He came and told us it was finished., A very pleasant experience. More
by Pilot
Employees Worked With
Jason Mumma
