Tucson Subaru - Service Center

issues get resolved I have been getting my subarus serviced for the last 9 years at Tucson Subaru. Back when it was on speedway, it was a nice shop. Now it has a facto I have been getting my subarus serviced for the last 9 years at Tucson Subaru. Back when it was on speedway, it was a nice shop. Now it has a factory feel. I went there a few days ago because there was a sound coming from one of my tires. I was charged an exploration fee. Then I was told it was a pebble, then I was charged a fee for a kit to prevent the sound from happening. Meanwhile the service person coldly just told me my options and asked me if I wanted to have it done or not, as if that was an option. If there is a defect with the subaru brakes, then I would expect them to either fix the problem and not charge me for the kit, or not charge me for the exploration. I am not sure I am going to go back. Edit: I received a phone call from the manager right away. They addressed the issue with both the service person and with the extra fees. They do care about their customers. More

Warranty work Went in for warranty work. And they went above and beyond handling everything with me no questions or hassle. Would buy from their dealership again si Went in for warranty work. And they went above and beyond handling everything with me no questions or hassle. Would buy from their dealership again since I bought my first wrx there. Will have my wifes 2018 forester service done there for sure More

above,and beyond we received notice,of a passenger side air-bag recall,for our 2010 subaru outback. we called the national help-line ,and they made an appointment at t we received notice,of a passenger side air-bag recall,for our 2010 subaru outback. we called the national help-line ,and they made an appointment at the nearest[65 miles] subaru dealer. .with-in 10 minutes,the dealer called us to confirm our appointment,finding the best time ,and saw,we would need a loaner car ,for 1 day.. When we arrived,they had a brand new [900 miles] subaru forester ,for us to use to get home with,and return the next day.. all the work was done in a few hours .we returned the next day,and were treated as valued customers. I cant say enough good about the way the run this dealership. the service people from the time we drove up,until the time we left,wer,e understanding , and helpful,to all our needs.we,l be back,when we wear this one out!! More

A great opportunity to become familiar with special features Darla was exceptional in explaining and pointing out the many special features available to me through my Outback's tech systems and information scree Darla was exceptional in explaining and pointing out the many special features available to me through my Outback's tech systems and information screen. I am so glad I had this opportunity a few weeks after I had been driving and getting to know my vehicle. Many of these features were excellently presented and explained to me when my car was delivered, but I was so overwhelmed with the delivery and paperwork etc. at the time that I am sure much was forgotten. Thank you Tucson Subaru for giving me time to become acquainted with the car before reintroducing me to all the features. More

Darla was very helpful! I spent time with Darla for the Love-Encore tech session and she was very helpful! I learned a lot about my car. Thank you Darla! I spent time with Darla for the Love-Encore tech session and she was very helpful! I learned a lot about my car. Thank you Darla! More

Service Excellence Tucson Subaru service is always outstanding. Scott Gregg, the Service Director, really CARES what customers think. I have personally called him a fe Tucson Subaru service is always outstanding. Scott Gregg, the Service Director, really CARES what customers think. I have personally called him a few times and he's very appreciative to get my feedback. It is an actual PLEASURE to wait for my vehicle. I am very happy with the entire Tucson Subaru dealership and I LOVE my Forester! More

Encore-Love Delivery 2019 Crosstrek I spent a lovely time yesterday with Darla at Tucson Subaru as she went through it detail many technological aspects of my new car. It is such a grea I spent a lovely time yesterday with Darla at Tucson Subaru as she went through it detail many technological aspects of my new car. It is such a great idea to schedule this appointment after driving the car for a few weeks. It was able to ask "What did I hit to make it do that?" When I got the car, Joe Micoletti took the time to walk me through all these things, but to tell you the truth, I was still in the "new car haze." When Darla walked me through again, I remembered the things Joe had told me and I thought "Oh yeah, that's right." Darla was very knowledgeable, professional, and friendly. She definitely knew her stuff. Thank you, again, for taking the time to explain many of the gadgets which make me happy I bought a Subaru. More

Overcoming the Fear of Technology When you buy an automobile with many wonderful technology advancements, it really helps to know how to use them. My new Forrester has is filled with When you buy an automobile with many wonderful technology advancements, it really helps to know how to use them. My new Forrester has is filled with many safety features. Thanks to Darla I now know how do use them. It was comforting to receive an email from her offering to help me at a one-on-one consult in my vehicle. I so very much appreciated Darlow’s knowledge, patience, and kindness as I learned how to use the new technology available to me. Thank you Tucson Subaru for making me more comfortable in my new vehicle. More

“Love-Encore” Delivery Darla Muckley was my “teacher” and she explains things well with a lot of patience. Great person to work with. In fact everyone I’ve worked with at yo Darla Muckley was my “teacher” and she explains things well with a lot of patience. Great person to work with. In fact everyone I’ve worked with at your Tucson Subaru Dealer have been great. More