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Tucson Subaru - Service Center

Tucson, AZ

4.8
2,266 Reviews

2,266 Reviews of Tucson Subaru - Service Center

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December 11, 2017

Great service As with everything else I have experienced as a Subaru owner, the service at Tucson Subaru was excellent and completed in time promised. The customer More

by JACKYE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jade Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 11, 2017 -

Tucson Subaru responded

Thank you for the lovely comments!

December 10, 2017

good experience Got very good and courteous service--very flexible in changing my time. Scott Gregg the service manager was very available. The car was ready when pr More

by Marshall Rubin
Recommend Dealer
Yes
Employees Worked With
Scott Gregg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jade Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 11, 2017 -

Tucson Subaru responded

Thank you for the review.. always a pleasure to help you Marshall!

Dec 11, 2017 -

Tucson Subaru responded

Thank you very much for the kind words. It was certainly my pleasure to help serve you. Happy motoring.

December 09, 2017

Love-Encore Delivery Darla Muckley was terrific. She thoroughly explained all the technological features of my new 2018 Forester. She is a great representative for Tucson More

by dec3116
Recommend Dealer
Yes
Employees Worked With
Darla Muckley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 09, 2017 -

Tucson Subaru responded

Thank you for being part of Tucson Subaru. Thank you for your wonderful review. I enjoy showing all the new Technology features of the 2018 models. Let me know if you ever need anything or have any future questions, I would be happy to assist. :)

December 09, 2017

Power steering Dealership fixed power steering problem that pack rats created - was not a warranty issue. It was late in the day otherwise I would have called my re More

by Subaru Impreza 2016
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jesse Friedman
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 09, 2017

Excellent Customer Service Taking your car in for service is never fun... this dealership has outstanding customer service. They make it easy, communicate well and the waiting More

by sj
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Dan Ford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 13, 2017 -

Tucson Subaru responded

Thank you for the review. Dan Ford

December 08, 2017

professional, timely and efficient We were greeted in a very friendly fashion. Going over everything was not rushed and explained in a manner that was easily understandable. The overall More

by K&b
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darla Muckley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 13, 2017 -

Tucson Subaru responded

I genuinely appreciate your kind review and also for coming in for your love-encore delivery. Please see me if you have any other needs or questions, we value you being a Tucson Subaru customer. :) Darla

December 08, 2017

good service but very expensive the service is always great but the price is a bit too much; i am going to consider looking at alternate service places for my next service. More

by long time subaru owner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darla Muckley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 08, 2017 -

Tucson Subaru responded

Hello, my name is Scott Greg and I am the service director here at Tucson Subaru. I want to thank you so much for your review. I would like to inquire about your comment on our pricing? We try and be very competitive with our prices and shop against our competition all the time. Subaru also does comparison shopping for us and in most cases we are lower on our prices than our competition. Could you be more specific on what prices or services you think are too high so that I can review them. I would really appreciate it. We truly want to offer our customers a fair price and good value on any and all that we offer. Please feel free to contact me at 520-290-4243 or email me at sgregg@tucsonsubaru.com. Scott Gregg Service Director

Dec 20, 2017 -

Tucson Subaru responded

Thank you for your review. Darla

December 08, 2017

Great service, good explanations for questions. Nice people Jason, service rep great; Floyd & Judith, shuttle drivers great. All around it was a nice experience with knowledgeable people. The shuttle people w More

by HappyOwner
Recommend Dealer
Yes
Employees Worked With
Floyd Lancaster, Judy Chappel, Jason Mumma
Dec 13, 2017 -

Tucson Subaru responded

Thank you for the kind words. Looking forward to seeing you next time. Jason

December 07, 2017

Routine Maintenance Service was completed on time as promised. Other issue with tire pressure was looked at and was resolved by adding more air as we are now adjusting t More

by marksteinsdoerfer
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Dan Ford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 13, 2017 -

Tucson Subaru responded

Thank you for the review. Dan Ford

December 06, 2017

Problem Solved The tailgate on my 2015 outback was making a noise every time I went over the slightest bump. In an extremely timely manner, the problem was identifie More

by Julie D Frickel
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Dec 06, 2017 -

Tucson Subaru responded

Thank you for the great review... very much appreciated ! I'm glad all is well with the outback.

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