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2,269 Reviews of Tucson Subaru - Service Center
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November 06, 2017
Awesome Experience Had a vehicle with 77k miles on it that ended up with requiring a short block under extended warranty. I went straight to the service manager thinkin Had a vehicle with 77k miles on it that ended up with requiring a short block under extended warranty. I went straight to the service manager thinking I was going to have to go thru xxxx trying to get the engine replaced. I had this same issue on a 2000 Chevrolet Silverado & it took 3 years of effort on my part to finally get the engine replaced. This was one of the easiest experiences that I have ever gone thru with a service department. I had a loaner the entire time and I was kept updated thru the process. I have always felt satisfied on every visit to this dealer. Great job to all!!! More
by bradbern1
Employees Worked With
November 05, 2017
Hassle Free Warranty Service Jade was extremely helpful and thorough at my service check in. I discussed a concern about my battery and, since I was within the 3 year 36K paramet Jade was extremely helpful and thorough at my service check in. I discussed a concern about my battery and, since I was within the 3 year 36K parameter it was replaced free of charge. Regardless of who I work with, I am always treated well and as a valued customer. Thanks so much for your customer oriented focus! More
by Forester Gal
Employees Worked With
November 04, 2017
Excellent Overall Service Experience Good, knowledgeable people who are very customer oriented. Very professional and courteous! Moved to Sierra Vista in Mar 2017 and have visited Tucson Good, knowledgeable people who are very customer oriented. Very professional and courteous! Moved to Sierra Vista in Mar 2017 and have visited Tucson Subaru twice for service and am very happy with same. It is the people who make the company successful. Pricing could be a bit lower as compared to Dayton, OH. More
by John B Gaston
Employees Worked With
November 04, 2017
Great Service Hanks to Jason Mumma and his technician who, when L came in with an emergency, immediately began diagnosing my car problem, guessed what was need, con Hanks to Jason Mumma and his technician who, when L came in with an emergency, immediately began diagnosing my car problem, guessed what was need, confirmed it, and fixed it. Though the problem was probably not a warranty item, it was fixed with no charge. Thanks again to Jason and your service staff! Chuck Hewins More
by Chuck
Employees Worked With
Jason Mumma
November 04, 2017
Excellent service Bought my Outback in for the third service, on 26 Oct 17. Was met by a cheerful employee who directed me to the service rep named Chistopher Bowden. H Bought my Outback in for the third service, on 26 Oct 17. Was met by a cheerful employee who directed me to the service rep named Chistopher Bowden. He took down my info showed me the waiting area, when finished explained what had been done and what they would do on the next service time. Very pleasant and professional. All the employees I spoke to that day were great. My experience since coming here in Oct 2016, when I bought my first car has been outstanding. More
by wally2
Employees Worked With
Other Employees :
Anthony Taormina, Christopher Bowden
November 03, 2017
On the mark I always have had a good experience with service at our Tucson Subaru dealer. You make getting my car serviced a stress free experience. It is great I always have had a good experience with service at our Tucson Subaru dealer. You make getting my car serviced a stress free experience. It is great that I can trust you with my Subaru. More
by nanthenannygoat
Employees Worked With
November 03, 2017
Love-Encore Delivery Darla was great. Explained new features to our vehicle. It was an unexpected customer service. It is nice that she waits about 3 weeks before conta Darla was great. Explained new features to our vehicle. It was an unexpected customer service. It is nice that she waits about 3 weeks before contacting you so you have a chance to get to know your vehicle and ask questions that you may have missed asking or forgot when you bought the car. More
by Kathy
Employees Worked With
November 02, 2017
Excellent Service Jason Mumma, our service adviser, as well as the other staff we encountered at Tucson Subaru were courteous and professional. Jason went above and bey Jason Mumma, our service adviser, as well as the other staff we encountered at Tucson Subaru were courteous and professional. Jason went above and beyond to ensure we received timely service and was willing to accommodate my busy schedule. Mr. Mumma ensured my Subaru Forester was ready for a cross country trip so that I could attend military training. I highly recommend Tucson Subaru Service! More
by Jason P Gutierrez
Employees Worked With
Jason Mumma
November 02, 2017
Adding accessories Tooknew vehicle in to have a cargo net, rear bumper guard and door guards added. Staff is always competent and polite. Another good Subaru visit Tooknew vehicle in to have a cargo net, rear bumper guard and door guards added. Staff is always competent and polite. Another good Subaru visit More
by Tricia
Employees Worked With
October 31, 2017
Excellent Service It was our first standard service for our new 2017 Subaru Outback, which was provided in thorough detail— and it was quick and easy to understand. I s It was our first standard service for our new 2017 Subaru Outback, which was provided in thorough detail— and it was quick and easy to understand. I stayed there to do some work and enjoyed some of their lobby amenities. Power and USB ports were easily accessible and I also enjoyed a cup of coffee. The service was completed in about 1.75 hours, which is was what I expected. I was also provided detailed results of the service in a quick and efficient manner. We're looking forward to our next visit. Thanks! More
by Desi Aragon
Employees Worked With
