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2,269 Reviews of Tucson Subaru - Service Center
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October 16, 2017
24 month service This was a very efficient and most helpful experience. Top marks to the team from the reception desk, the mechanic Robert, and rest of the folks at S This was a very efficient and most helpful experience. Top marks to the team from the reception desk, the mechanic Robert, and rest of the folks at Subaru. More
by capulet14
Employees Worked With
Robert the mechanic
October 13, 2017
I like Jesse! I tease my friends often because the service I get is so much better than they get for a comparable BMW: easy scheduling, instant attention when I arr I tease my friends often because the service I get is so much better than they get for a comparable BMW: easy scheduling, instant attention when I arrive, reasonable and accurate estimates, and timely completion with no unpredictable after effects. Did I mention great coffee, plus cookies and fresh fruit? And everyone was gracious to my dog, important because I live some distance from the dealership and could use the trip and time for training. Thanks guys. Jesse is perfect for a service manager, easy to talk to, informative, and subtle sense of humor More
by DogsCrosstrek
Employees Worked With
October 13, 2017
Love-Encore Delivery One of the best presentations I have been a part of. Darla was great, very professional and explained everything in detail. Love the car. Outstanding One of the best presentations I have been a part of. Darla was great, very professional and explained everything in detail. Love the car. Outstanding More
by Azsunto
Employees Worked With
October 12, 2017
Informative and Fun Darla helped me learn more about my new Subaru Outback and all the new technology in the car; car play, Siri vs the car voice, etc. The hands free te Darla helped me learn more about my new Subaru Outback and all the new technology in the car; car play, Siri vs the car voice, etc. The hands free texting application is so awesome and safe. Upon the completition of my learning session, I was presented with a gift card making the session even better. I also picked up a few dog toys. How fun is that?!!! More
by ljbtucson
Employees Worked With
October 11, 2017
Part inventory I purchased a 2016 Subaru from this dealership. The experience was very good and when I brought the car in for maintenance, I have had a great experi I purchased a 2016 Subaru from this dealership. The experience was very good and when I brought the car in for maintenance, I have had a great experience. Here is my issue. Recently the passenger seat airbag sensor went on. I have been told it will be a month or month and a half before they have the part. I have owned numerous cars and have never heard of this. I actually had two issue with a Toyota Avalon and Hyundai Gensis I owned and the Toyota dealer fixed the car for free even though it was out of warranty and the Genesis Regional Manager took care of me because my car was in the shop for a month. I was given a loaner by the Dealership and I can than Dan Ford, but it's not the same as my car. I have asked Gil Warren the salesperson numerous times to give me the names of the dealer manager or district manager and all he wanted to do was sell me another 2018 Forester. And not for a great price! Gil has totally refused to give me the names or numbers of anyone that I can elevate this issue to. If you call the Dealership you have a choice for sales, service or if you know the extension enter it. I could not talk to anyone. This issue is more about the company than the dealership but they sure are not escalating the issue to anyone in the company. More
by Dallas
Employees Worked With
Gil Warren
October 11, 2017
Service with Jason Mumma Jason was personable, professional and kept in touch while my car was in service. Radio was ordered and they even did a one time good will replacemen Jason was personable, professional and kept in touch while my car was in service. Radio was ordered and they even did a one time good will replacement of USB port. Will always stay with a Suburu because of customer service and quality vehicle. Used courtesy shuttle and appreciated Floyd’s customer service as well. More
by Ann15
Employees Worked With
Floyd Lancaster, Jason Mumma
October 11, 2017
Great Service Dan Ford, my service advisor, listened to my concerns about my battery, ran a battery drain test as well as a battery test and replaced my battery. F Dan Ford, my service advisor, listened to my concerns about my battery, ran a battery drain test as well as a battery test and replaced my battery. From the beginning I felt he was there to resolve any issues ---and he did. More
by Jim
Employees Worked With
October 11, 2017
Great Service br Jason Mumma Since I have purchased my car, I have been in to service my vehicle twice. After reading the instruction manual and consulting with friends and fellow Since I have purchased my car, I have been in to service my vehicle twice. After reading the instruction manual and consulting with friends and fellow mechanics, I decided to take the vehicle in for its first major(30,000 mile) maintenance. I hinted around at possibly just doing an oil change and Jason was quick to point out how beneficial and critical it was to perform its first complete major maintenance for not just the car, but for the warranty as well. Thank you for not shopping out of your pocket and recommending the absolute best for me and my vehicle. Since our first interaction months ago, you have treated me beyond fair and have been very straight forward. Tucson Subaru is quite fortunate to have you. Thanks, -Vincent Castro More
by 1775USMC
Employees Worked With
Jason Mumma
October 10, 2017
Great Experience Highly recommend this dealership! I have worked with all of them here in Tucson and they are the best! Great service team and sales department. Highly recommend this dealership! I have worked with all of them here in Tucson and they are the best! Great service team and sales department. More
by JTHEADWEST
Employees Worked With
Christopher Bowden
October 10, 2017
First oil change! Everything went smoothly. Happy with the service. Free Car wash included! Friendly staff. We even have time to browse for our soon to be new car in th Everything went smoothly. Happy with the service. Free Car wash included! Friendly staff. We even have time to browse for our soon to be new car in the house. More
by Lizaura
Employees Worked With
