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2,269 Reviews of Tucson Subaru - Service Center
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September 23, 2017
Quick & easy Had a few questions about our Outback navigation system. Darla answered them clearly and got us on our way. She is the go-to person for systems interf Had a few questions about our Outback navigation system. Darla answered them clearly and got us on our way. She is the go-to person for systems interface. More
by Polintus
Employees Worked With
September 22, 2017
Great service and customer care I took my car into Tucson Subaru for a battery. My older one was starting to give out with slow start ups and I was concerned taking it out of town on I took my car into Tucson Subaru for a battery. My older one was starting to give out with slow start ups and I was concerned taking it out of town on vacation. I didn't have an appointment which I usually do whenever i get service. The service advisors are always on the spot to help and Jesse met me as I got out. He listened to my my problem. He gave me a couple options and I decided just to get a new battery. Mine was old and a bit past the mileage. I didn't think it would be covered. He told me it would be about a half hour which was great without an appointment. I grabbed a seat in the lounge and five minutes later he walked over to me and said he had spoke with service manager and they were going to replace it good faith at no charge. I have to say I was surprised. Almost no business now days backs their products like this and no cars I have owned prior to Subaru ever has. This kind of service,quality and care for their customer is why I will never own anything other than a Subaru. Most dealerships just find ways to get more money. The crew at Tucson Subaru went above and beyond to help me keep mine. Outstanding service and customer care. In my opinion the best dealership in Tucson. Twenty minutes later I'm back in my car enjoying my vacation with a brand new battery. Great job team Tucson Subaru!! More
by JW
September 22, 2017
Recall on air bags. Filled tires They were gracious, knowledgeable and quick! Plus they shuttled me to a shopping area during the work being done. Very good experience! Thanks for They were gracious, knowledgeable and quick! Plus they shuttled me to a shopping area during the work being done. Very good experience! Thanks for taking me earlier than the scheduled appointment! More
by Subaru rating
Employees Worked With
Chris Fisher
September 21, 2017
30,000 mile service On 9/20/17 we brought our 2013 Subaru Forester for service at Tucson Subaru on Oracle Road. We were told it would be an approximate 4 1/2 hour wait, s On 9/20/17 we brought our 2013 Subaru Forester for service at Tucson Subaru on Oracle Road. We were told it would be an approximate 4 1/2 hour wait, since we were also having 4 new tires mounted and a new battery besides the regular service. It was discovered the lower control arm bushings were cracked and we elected to replace them. In spite of the added work, the Forester was ready to roll at 11:45. The mechanics and service staff are courteous, do not try to push you to have work done and even told us we could wait on the bushings until the next time we came in. The customer waiting area is clean, quiet and comfortable, with coffee, fruit and cookies available. Even water and kibbles for your dog. I highly recommend this dealership for its wonderful, caring staff. Chris Fisher handled our service and was friendly, caring and helpful with our questions. More
by Michael Boggia
Employees Worked With
Chris Fisher
September 21, 2017
Always a good experience. Jade made sure I received the correct service according to my service plan and was friendly, efficient, and professional as always! Will continue to r Jade made sure I received the correct service according to my service plan and was friendly, efficient, and professional as always! Will continue to return to this dealership for service. More
by Rshatto22
Employees Worked With
September 21, 2017
Air bag replacement Worked with Jade Hilliard and she was understanding, very gracious and thorough considering I have a 2007 Outback with some issues. I have never used Worked with Jade Hilliard and she was understanding, very gracious and thorough considering I have a 2007 Outback with some issues. I have never used Tucson Subaru Service as it is not convenient to where I live. But depending on how my current auto service provider handles the oil leak that was to have been taken care of last January, I may be back. My visit to your site was positive, staff were friendly and I really appreciate the loaner. More
by Subaru
Employees Worked With
September 21, 2017
Recalled Air bag replacement Recalled 2006 Legacy air bag replaced more quickly than scheduled and without problems. Chris Fisher was easy to work with and clearly communicated wh Recalled 2006 Legacy air bag replaced more quickly than scheduled and without problems. Chris Fisher was easy to work with and clearly communicated what had to be done and what schedule could be expected, Excellence is simply excellence. More
by David
Employees Worked With
Chris Fisher
September 20, 2017
great experience Everything went well. Thanks! No one is a fan of getting one's car serviced. But Tucson Suburu makes it all as painless and fast as possible. Everything went well. Thanks! No one is a fan of getting one's car serviced. But Tucson Suburu makes it all as painless and fast as possible. More
by Sarah Evans
Employees Worked With
September 20, 2017
Service Was Excellent Took Forester in for scheduled service. Chris Fisher took good care of us. Service was completed within time quoted. Chris was friendly and knowledgea Took Forester in for scheduled service. Chris Fisher took good care of us. Service was completed within time quoted. Chris was friendly and knowledgeable, while answering all questions. Coffee and cookies were appreciated as well. More
by subaruowner
Employees Worked With
Chris Fisher
September 20, 2017
Routine Service Jade was timely,efficient, professional, and with a sense of humor. being a routine service there was not much to explain but Jade made sure I had the Jade was timely,efficient, professional, and with a sense of humor. being a routine service there was not much to explain but Jade made sure I had the opportunity to ask questions. She stated the service would be an hour to an hour and 15 minutes. An hour later my car was ready. One of the most pleasant dealerships I've encountered. Steve More
by Steve T
Employees Worked With
