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2,266 Reviews of Tucson Subaru - Service Center
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September 19, 2017
Please work on your shuttle service communication I have been very happy with my Subaru purchase. Yesterday I took my car in for its first service. I was completely unsatisfied. It was going to take l I have been very happy with my Subaru purchase. Yesterday I took my car in for its first service. I was completely unsatisfied. It was going to take longer than I thought which was not a problem at all. They offered me a shuttle and gave me a ride home. They told me once my car was complete they would put me on a shuttle board for a ride. A long story short, I waited 2 hours and called once requesting an ETA. I was given no answers and ended up getting my own ride to the dealer. Upon arrival, the service person states they sometime use Uber. Uber was never offered to me, they were not very apologetic and still did not have an answer as to why they could not give me an ETA or anything. I hope my next experience is better because I won't own a car with a crappy service department. More
by AC
Employees Worked With
September 19, 2017
Unexpected but satisfying. We were going to pick up our 2015 Subaru from maintenance only. I wanted to check the new Subarus in the showroom. While there I fell in love with a We were going to pick up our 2015 Subaru from maintenance only. I wanted to check the new Subarus in the showroom. While there I fell in love with a 2018 Subaru with a Jasmine color. Wow ! A salesman offered to help but i said we were only looking cuz we were picking up our own Subaru. After a ride in the NEW subaru.....I was smitten ! But I wasn't dressed to go buy a new car!!!! Long story made short.....our salesman, Peter Thomas answered our questions & though we weren't sure of our emotions,,,,,we took our new Jasmin green Subaru home with us. Our 2nd Subaru......happiness ! More
by Jasmin18
September 18, 2017
Great service! I met a couple of the technicians & the lady who brought me a loaner car, but the only one that I specifically remember his name is Jason Mumma. He wa I met a couple of the technicians & the lady who brought me a loaner car, but the only one that I specifically remember his name is Jason Mumma. He was wonderful. I also met the gentleman in accessories sales who was also very helpful. More
by Linda
Employees Worked With
Jason Mumma
September 16, 2017
Dan Ford is the reason I own a Subaru I came in for a recall repair--Dan shared clear recommendations for other work and got it done for a reasonable price, including calling his sales rep I came in for a recall repair--Dan shared clear recommendations for other work and got it done for a reasonable price, including calling his sales rep to get me an extended warranty repair that had expired earlier this year. More
by AA
Employees Worked With
September 16, 2017
Came for an Oil Change Our Outback was scheduled for service, and we came to Tucson Subaru to do the deed. But when we got there, we decided to test drive a Crosstrek. We ha Our Outback was scheduled for service, and we came to Tucson Subaru to do the deed. But when we got there, we decided to test drive a Crosstrek. We had been talking for months about replacing our Saturn Aura. Steve Willis was very accommodating, taking us out on a test drive, and a couple hours later we left with a Crosstrek to go with our Outback. Thanks to Steve, and Curt, and everyone at Tucson Subaru for the user-freindly atmosphere! Pat and Jan Reed More
by patreed
September 16, 2017
Great Service I have dealt with Dan Ford for 5 years or more. He is great in finding out what is wrong and gets me involved if it is a new problem like needing a n I have dealt with Dan Ford for 5 years or more. He is great in finding out what is wrong and gets me involved if it is a new problem like needing a new radiator. I trust him to have my interests in mind when we set up an appointment. He will also try to find an alternative if I'm uncomfortable. I feel that he spends my money only were it gets the best results. Thanks More
by SubaruCustomerNice
Employees Worked With
September 16, 2017
Introduction to new vehicle Our new Subaru is loaded with complicated electronics and safety features. Darla walked us through them and taught us how to use each feature. As a Our new Subaru is loaded with complicated electronics and safety features. Darla walked us through them and taught us how to use each feature. As a result, I'm getting even more enjoyment out of driving the new Outback. More
by Desert Dude
Employees Worked With
September 15, 2017
A Stellar Service Department Experience We came into the service department without an appointment and in a panic due to a freak windshield crack. We were treated like valued customers from We came into the service department without an appointment and in a panic due to a freak windshield crack. We were treated like valued customers from the beginning. Jesse listened to our concerns carefully and with respect. His handling of our specific situation was complete and thorough. Every attempt was made to research our problem and contact all levels of Subaru, even extending beyond this dealership. Jesse's level of professionalism and follow through is outstanding. What a welcome difference in today's business world! We are very impressed with Tucson Subaru and the entire staff and look forward to having our 2017 Outback here for all future needs. More
by cindyk
Employees Worked With
September 14, 2017
First Service I had a great experience with the Tucson Subaru maintenance department for my first 6K mile service. Thank you Erin Barnard for the excellent custome I had a great experience with the Tucson Subaru maintenance department for my first 6K mile service. Thank you Erin Barnard for the excellent customer service and advice. More
by NewSubiOwner
Employees Worked With
Erin Barnard - Service Advisor
September 14, 2017
Prompt & Professional I came in to have the Xzilon coating done and was very happy with how quickly the job was done. The service center and Jason Mumma were outstanding. I came in to have the Xzilon coating done and was very happy with how quickly the job was done. The service center and Jason Mumma were outstanding. More
by Donb44
Employees Worked With
Jason Mumma
