Tucson Subaru - Service Center

Top-notch Service From the moment I entered the service lane to the point at which I left the dealership, I had a great experience. Wendy, my service adviser, was both From the moment I entered the service lane to the point at which I left the dealership, I had a great experience. Wendy, my service adviser, was both friendly and knowledgable. While waiting for my car's service, I had the pleasure of walking around the showroom and spoke with a few of the sales staff and young women at the front desk. Had I been in the market for a new vehicle, I would have driven one from the lot. Tucson Subaru is truly exceptional. I'll be back. A loyal Tucson Subaru customer, Brad More

Outstanding Service 11/3/14 We called Tucson Subaru when our Check Engine light came on along with Cruse Control and another light.. I had done all the things in the 11/3/14 We called Tucson Subaru when our Check Engine light came on along with Cruse Control and another light.. I had done all the things in the manual, plus checked the fluid levels. Wendy Angelini felt it was safe to drive and asked us to bring it in. We made an appointment, brought it in and within a short time the problem, a minor one was diagnosed. The lights were fixed and a new part was ordered and was received within a couple of days. Wendy called and we made an appointment. Again a quick fix. The entire staff is clean, friendly, helpful, and willing to assist their customers. The lounge is comfortable, assuring a pleasant wait. It was the best dealership service experiences we have had. Mary & Mike Boggia More

Outstanding Service Rep Wendy Angelini Wendy is a truly exceptional Service Rep she personally worked with us when we had a problem pairing up our cell phones and solved a couple of our que Wendy is a truly exceptional Service Rep she personally worked with us when we had a problem pairing up our cell phones and solved a couple of our questions over the phone, saving us a 40 minute drive to the dealer . We have purchased our second Outback from Tucson Subaru based partly in part due to our experience with Customer Service and Wendy and plan to purchase our next Subaru from them even though we moved to another State based on our overall experience at Tucson Subaru. More

Rear Taillight/Dash repair You never want to have to bring your car in for service, especially multiple times, but Wendy makes the difference between a happy customer and an ann You never want to have to bring your car in for service, especially multiple times, but Wendy makes the difference between a happy customer and an annoyed one. It is almost like I am her only customer. The work was done well and very quickly. I know the actual guys doing the work are great as well, but Wendy is the face of Subaru Service for me and she makes the experience. More

Dealer succeeds where Insurance company fails Tucson Subaru's Service Dept. went Above and Beyond the call of duty. I had the misfortune to hit some debris on the road hidden by weeds. We return Tucson Subaru's Service Dept. went Above and Beyond the call of duty. I had the misfortune to hit some debris on the road hidden by weeds. We returned home and changed to the toy tire automakers call a spare and limped to the dealership 62 miles away. I stopped twice to make sure everything was OK, it was. When we got to the dealership the spare was sitting at a funny angle. All was not well. The Dealership started working with the insurance adjustors and we went on a scheduled trip to Virginia so I could officiate at my son's wedding. We kept in touch with the dealership and adjustors. For reasons best known to the insurance company, they insisted on a used part for some of the front suspension. I objected and became quite upset when the part turned out to be damaged and insisted on new OEM parts. The service department removed the damaged goods and installed new parts. Grades: Tucson Subaru A++++, Adjustors F---, Insurance Agent A. We finally received the repaired vehicle one week (and two loaner cars later) after we expected it. The adjustors tried to save less than $100 with the used part. It cost them my good will plus the extra fees for installing then removed damaged goods. Would you want used parts on your cars front end suspension system? I wouldn't, especially considering that most of our driving is high speed Interstate.. More

Great service! Wendy was professional, efficient, very pleasant and kept her promise, looking forward to my next auto service! My Subaru is running superb and the ca Wendy was professional, efficient, very pleasant and kept her promise, looking forward to my next auto service! My Subaru is running superb and the car wash voucher was a bonus. More

Service Excellent from the time I made my appointment to the time I picked up my vehicle after service. Staff was friendly, pleasant and ready to assist in a Excellent from the time I made my appointment to the time I picked up my vehicle after service. Staff was friendly, pleasant and ready to assist in all aspects of my service visit. Thank you!! More

Always courteous and fast Wendy Angelini has been a pleasure to interact with whenever I have had my FREE service work done. She and all the staff have been helpful and courte Wendy Angelini has been a pleasure to interact with whenever I have had my FREE service work done. She and all the staff have been helpful and courteous always. Now that I have to start paying for my service (after 24,000 miles), I will continue to go to Tucson Subaru. The new building is very nice. The amenities are enjoyable during your short wait for the work to be completed. And a shout out to Bob Wilson who took the time to show me your product and sold me on it. I'm very happy with my Subaru. CT Sullivan More

Great service Throughout my dealings with Tucson Subaru, they have always been professional and above and beyond. I have purchased numerous vehicles as well as used Throughout my dealings with Tucson Subaru, they have always been professional and above and beyond. I have purchased numerous vehicles as well as used the service department for major and minor services. I have no problem recommending them to all of my friends and family. More

Good service Wendy is friendly, and works hard to make sure you are satisfied with the job done. She goes the extra mile to ensure your satisfaction with service w Wendy is friendly, and works hard to make sure you are satisfied with the job done. She goes the extra mile to ensure your satisfaction with service work performed on your car. More