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Tucson Subaru - Service Center

Tucson, AZ

4.8
2,269 Reviews

2,269 Reviews of Tucson Subaru - Service Center

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November 08, 2021

Chris did an outstanding job. Very professional and was able to quickly sort out a remedy to my repair request. More

by tz
Recommend Dealer
Yes
Employees Worked With
Chris Valencia
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 08, 2021

EXCELLENT SERVICE!! Courteous, friendly, Jesse was truly great. Definitely best dealer in all of So AZ. More

by Claspers
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jesse Friedman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 19, 2021 -

Tucson Subaru responded

I Appreciate your review of our service provided. Always happy to help. Jesse Friedman

November 06, 2021

The dealership itself has a lot to offer, but a bit expensive. Customer service is very good. More

by aliciah1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brittney Ottaviano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 08, 2021 -

Tucson Subaru responded

Thank you so much for your kind words, it is truly appreciate, and I hope to see you in the future! - Brittney

November 06, 2021

Efficient, clean. Has a seemless operation from start to finish. Honest. Didn’t try to do work not needed More

by Carolynharrow
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brittney Ottaviano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 08, 2021 -

Tucson Subaru responded

Thank you so much for your kind words Mrs. Harrow, it was an absolute joy working with you! -Brittney

November 06, 2021

Great service: 1. Pre appointment call to confirm Great service: 1. Pre appointment call to confirm service actiivities. 2. Assigned maintenance tech (MATT) greets you and reviews services to be pe More

by Jerry
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matthew Felix Thwaits
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 08, 2021 -

Tucson Subaru responded

I am so glad you had a great experience, it is always our pleasure to provide amazing service! Thank you!

November 06, 2021

Just to preface, I'm fairly handy in a garage and know at least a little bit about what goes on beneath the hood of a car. Being new to the area and just finishing a cross-continent drive in my 2014 Crosstre More

by ikeyounglund
Quality Of Work
Recommend Dealer
No
Employees Worked With
Unable to recall the names.
Nov 26, 2021 -

Tucson Subaru responded

My name is Scott Gregg and I am the service director here at Tucson Subaru. I have tried multiple times to contact you by phone, text and email to discuss this with no response. Subaru recommends your coolant hoses at around 100,000 miles due to the fact that over time with the heating and cooling they start to harden and become brittle and can rupture just as yours did. I did review the video of the technician performing the recall on your vehicle and also doing the free multi-point inspection and at no time was anything done to your coolant hoses, nothing touched them. Recommending the coolant hose replacement due to 171,000 miles on your vehicle and original coolant hoses was exactly to try and prevent what happened with your hose rupturing. I am sorry that happened. We are an honest company and hold ourselves and all our employees to a high standard. I am very sorry you feel that we tampered with your vehicle but I can tell you with 100% certainty that no one did and nobody here would do anything like that. If you would like to discuss, please call me at 520-290-4243

November 06, 2021

This is simply one of the most professional place to deal with particularly during Covid times. The staff is always welcoming and accommodating. More

by Ronen More
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Artie Gonzales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Felix Thwaits
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 08, 2021 -

Tucson Subaru responded

Thank you so much for the review!!

Nov 08, 2021 -

Tucson Subaru responded

Thank you for taking the time to leave us great feedback! :) - Artie Gonzales

November 05, 2021

Thanks to Matt and his team they found the source of my flow tire leak that my tire shop was unable to find. Outstanding customer service More

by Donintucaz24
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matthew Felix Thwaits
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 08, 2021 -

Tucson Subaru responded

We are always here to help! Thank you for the great review!

November 05, 2021

Darla did a great job explaining and answering questions She adjusted her schedule to an earlier appointment for us because we came in from out of town. More

by Jerry
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Darla Muckley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jordi Acosta
Nov 05, 2021 -

Tucson Subaru responded

Thank you for the thoughtful words, I appreciate you. Darla

November 04, 2021

Brandon explained everything to me, and made sure I understood. He was available for questions. Friendly and professional. More

by Pjslattery51
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Boyka
Nov 04, 2021 -

Tucson Subaru responded

Thank you for the positive feedback and thank you for choosing Tucson Subaru. We look forward to working with you again!

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