Tucson Subaru - Service Center

EXCELLENT SERVICE!! Courteous, friendly, Jesse was truly great. Definitely best dealer in all of So AZ. great. Definitely best dealer in all of So AZ. More

The dealership itself has a lot to offer, but a bit expensive. Customer service is very good. expensive. Customer service is very good. More

Efficient, clean. Has a seemless operation from start to finish. Honest. Didn’t try to do work not needed finish. Honest. Didn’t try to do work not needed More

Great service: 1. Pre appointment call to confirm Great service: 1. Pre appointment call to confirm service actiivities. 2. Assigned maintenance tech (MATT) greets you and reviews services to be pe Great service: 1. Pre appointment call to confirm service actiivities. 2. Assigned maintenance tech (MATT) greets you and reviews services to be performed; and reviews completed work and results/recommendations. 3. Electronic updates are provided during the work. Final written/electronic report provided and reviewed with you (MATT) at completion. 4. Complementary car wash ticket provided at completion. 5. Interior waiting area is spacious, clean, climate controlled, and stocked with numerous free beverages and food items. 6. Appointment starts on time, finishes quickly, and gets you back on the road (MATT). More

Just to preface, I'm fairly handy in a garage and know at least a little bit about what goes on beneath the hood of a car. Being new to the area and just finishing a cross-continent drive in my 2014 Crosstre least a little bit about what goes on beneath the hood of a car. Being new to the area and just finishing a cross-continent drive in my 2014 Crosstrek, I decided to get an oil change and coolant flush on top of figuring out why my A/C went kaput halfway across the country. I called the dealership and asked for availability regarding the above services, and was pleased to find they could get me in within two weeks and have a courtesy car/loaner available so I could get other things done while the car was there. Beyond this, apparently one of the components for the rear brake lights was recalled, and they were going to replace the part. Sounded good! During the lunch hour, I received a call that several things beyond what I had asked for were in need of repair, and on top of that they wanted to replace the hoses for my coolant system. I was not about to double the day's bill when I could do the hoses myself at a much reduced cost, so said over the phone to pass on that. I did ask why they suggested as such, and was told that the hoses were completely fine and that it was simply regular maintenance (more on that later). Upon going back to the dealership, I was glad that I did not elect to pursue anything beyond my original goal: the suggested repairs/maintenance would have cost me in excess of $5000, and none were nearly immediate and were avoidable through regular maintenance. The A/C repair they diagnosed was that an o-ring within the compressor was broken, and I was loather to pay close to $400 to get that fixed when it was clear that the diagnosis stopped at the o-ring and they refrained from checking the rest of the system (and there very well could still be other issues). Cue a little under a day and a half later, when upon parking the car I noticed vapor coming from under the hood. For the first time since leaving the dealership, the hood was opened to find that my upper radiator hose had been slashed and clear blade marks were visible. I duct-taped it to limp to work the next morning, then replaced the hose (and had to re-flush my coolant system completely) as soon as I could after. I repeat, clear blade marks and a three-inch slash through my upper radiator hose in a place that would not be subject to a pressure burst, and the last time a human had seen under the hood was at the dealership. I had checked under the hood and the coolant system before going there to make sure I did need the oil and coolant replaced the night before, just in case, and there was nothing wrong with and no damage to the hose at that time. The damage to the hose had to have taken place during the car's stay at the dealership. Cue tonight, the next day, and now one of the the same brake lights they replaced a part for due to the recall is no longer functioning. I will be fixing that myself, thank you very much. In short: I would not go there for service, ever. Not if the staff are willing to sabotage your car to get you to come back. I would not trust them with my vehicle after this. I ended up having to redo everything they were supposed to do except change the oil. If you do have to go there, make sure they repair the car where you can see them do it. More

This is simply one of the most professional place to deal with particularly during Covid times. The staff is always welcoming and accommodating. with particularly during Covid times. The staff is always welcoming and accommodating. More

Thanks to Matt and his team they found the source of my flow tire leak that my tire shop was unable to find. Outstanding customer service flow tire leak that my tire shop was unable to find. Outstanding customer service More

Darla did a great job explaining and answering questions She adjusted her schedule to an earlier appointment for us because we came in from out of town. She adjusted her schedule to an earlier appointment for us because we came in from out of town. More

Brandon explained everything to me, and made sure I understood. He was available for questions. Friendly and professional. understood. He was available for questions. Friendly and professional. More