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Tucson Subaru - Service Center

Tucson, AZ

4.8
2,264 Reviews
Call Service Center (520) 721-2400

2,264 Reviews of Tucson Subaru - Service Center

Sort by
November 06, 2021

The dealership itself has a lot to offer, but a bit expensive. Customer service is very good. More

by aliciah1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brittney Ottaviano
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 08, 2021 -

Tucson Subaru responded

Thank you so much for your kind words, it is truly appreciate, and I hope to see you in the future! - Brittney

November 06, 2021

Efficient, clean. Has a seemless operation from start to finish. Honest. Didn’t try to do work not needed More

by Carolynharrow
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brittney Ottaviano
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 08, 2021 -

Tucson Subaru responded

Thank you so much for your kind words Mrs. Harrow, it was an absolute joy working with you! -Brittney

November 05, 2021

Thanks to Matt and his team they found the source of my flow tire leak that my tire shop was unable to find. Outstanding customer service More

by Donintucaz24
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matthew Felix Thwaits
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 08, 2021 -

Tucson Subaru responded

We are always here to help! Thank you for the great review!

November 05, 2021

Darla did a great job explaining and answering questions She adjusted her schedule to an earlier appointment for us because we came in from out of town. More

by Jerry
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Darla Muckley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jordi Acosta
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Nov 05, 2021 -

Tucson Subaru responded

Thank you for the thoughtful words, I appreciate you. Darla

November 04, 2021

Dishonest outfit tried to sell me $70 oil change, which had been done (elsewhere) on the previous day. I had only taken my car in for a manufacturer recall. Big racket going on. Beware or you will be bilke More

by Jadajing
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Brittney Ottaviano
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 26, 2021 -

Tucson Subaru responded

Hi, my name is Scott Gregg and I am the service director here at Tucson Subaru. I am very sorry that you feel this way but I want to assure you that we would never try and sell anyone anything they do not need. We do not do business that way, never have, never will. While performing the recall on your vehicle and doing the free multi-point inspection, the technician noted that it appeared the oil drain plug gasket was leaking. The only way to repair this would be to drain the oil and remove the plug and replace the gasket. This is what was recommended. It was obvious that your oil had just been changed, the only reason we recommended it to you was to resolve the leak. It is our responsibility to our customers to report what we find while doing an inspection on the vehicle. At that point it is completely up to you, the customer, to decide how you would like to proceed. We spoke about this on the phone and hope you do in fact feel better about us now. I want every customer to have an extraordinary service experience and we have a stellar reputation here at Tucson Subaru of honesty and integrity.

Nov 27, 2021 -

Jadajing responded

Dishonest! Enough said! Beware.

Nov 28, 2021 -

Jadajing responded

I did receive a response from The Subaru dealership service director. His view is that a miscommunication occurred, and nothing dishonest transpired.

November 04, 2021

Chris was helpful when I brought my car in for some minor issues. He contacted me to let me know that my headlights are self adjusting and can’t be manually adjusted and the issue with my Bluetooth could not More

by Cme_bowie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darla Muckley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Valencia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve Norris
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Nov 05, 2021 -

Tucson Subaru responded

Thank you so much for your wonderful review, We are here to assist if you need us. Darla

Nov 05, 2021 -

Tucson Subaru responded

Thank you for sharing your experience and for leaving a review! -Steve N

November 04, 2021

Brandon explained everything to me, and made sure I understood. He was available for questions. Friendly and professional. More

by Pjslattery51
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Boyka
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Nov 04, 2021 -

Tucson Subaru responded

Thank you for the positive feedback and thank you for choosing Tucson Subaru. We look forward to working with you again!

November 04, 2021

Fast helpful service. My car was ready earlier than I expected. Everyone was on the job More

by Amy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Mumma
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Nov 08, 2021 -

Tucson Subaru responded

Thank you for the kind words! Looking forward to seeing you next service! Jason

November 03, 2021

Professional and courteous with good time management. Kept me informed about status of the work preformed. More

by Bob
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Valencia
5.0
This rating includes all reviews, with more weight given to recent reviews.
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November 03, 2021

No no no no no no no no no no no no no no no More

by azemkay
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Boyka
Report | Print
Nov 03, 2021 -

Tucson Subaru responded

Thank you for the positive rating.

Nov 03, 2021 -

azemkay responded

I wrote a nice note. Because it was only 12 words, it was rejected and I could not move forward. So I gave you FIFTEEN words which was a commentary on the 15-word minimum. It’s sill, stupid, annoying, and unnecessary!

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