Tulley BMW of Nashua

No BMW Experience, just embarrassment and disrespect I first off want to say that I "loved" this dealership. Friendly, honest, helpful. And for 99% of my experiences here, that's what I've gotten. Unfort I first off want to say that I "loved" this dealership. Friendly, honest, helpful. And for 99% of my experiences here, that's what I've gotten. Unfortunately as I went to trade-in my BMW for a newer one, the experience was anything but what I would have expected, which leaves me lost for words and in a confused state of how to proceed. I was working with an excellent sales guy in Don Partridge. He was kind, honest, patient, everything you'd expect from the "BMW Experience". My wife and I picked out the car we wanted, loved it, and price was reasonable. I submitted my offer (which was a few hundred within their offer) and while we were negotiating the final few details, Val Goldenberg came over to discuss things. Here's where things took a turn for the worse. Val became extremely argumentative, loud, and disrespectful (Val refuses it was disrespectful, as long as family insults aren't involved, I disagree). Val and I had our differences, and that's perfectly normal in a business negotiation. Why Val had to be aggressive and continue to argue with me? I have no clue. Not what you expect from the BMW Experience, and definitely not what you expect when you're spend many thousands on a vehicle. After many minutes of arguing back and forth, which at this point was getting us no way, I had to recuse myself from the situation. I took my credit card and keys, and proceeded to leave. As I said my final goodbyes to Don, Val then came back out in the middle of the dealership to go after me yet again. What did I do to deserve this treatment? Talk about how embarrassing on my end; the middle of the dealership in front of other customers and employees. Which by the way, this was occurring during a Customer VIP Event (which I was invited to) which was supposedly recommended by BMW Cooperate. Once Val was going at it again, he continuously said this is a private dealership and we can do what we want. He then said because of that, I refuse sale of the car to you. What exactly did I do again to be refused sale of a car, aggressive behavior, argumentative, and embarrassed in front of everyone? It got way out of hand, extremely quick. I literally came in here to drive away with a car, not experience this. Within 24 hours later, I received two phone calls from Tulley employees who were there, apologizing for how bad this situation got - apologizing for their General Manager and that it never should of happened. But shouldn't a General Sales Manager diffuse a problem in the first place, not create one and essentially lose a sale? In fact, I had a colleague of mine visit the shop the very next day only to have almost the exact same thing occur to a customer there. When employees are apologizing for their head manager and visibly frustrated, I think the problem goes above and beyond the issues I experienced - as embarrassing and bad as it was. I want to be clear that I don't think Val is a bad person, not one bit. In fact, he seems like a nice, helpful, and friendly person *at times*, but when he's losing multiple sales in one week because of his aggressive, argumentative nature, and ruining the "BMW Experience", there's just plenty of other dealerships around customers can go to. Val has a "My way is the Right Way and Only Way" type of attitude. And when you're in sales, that's the worst type of attitude to have especially trying to convince people to spend thousands on luxury vehicles. I'm at a loss for words because I want to continue to be a loyal Tulley customer, I'm just not sure how to overcome the disappointment, embarrassment and poor experience I had. More

Best car buying experience ever!! Felt welcome from the start. No pressure of any kind. We had Gloria show us everything in the showroom, spent more than 3 hours and a test drive, then Felt welcome from the start. No pressure of any kind. We had Gloria show us everything in the showroom, spent more than 3 hours and a test drive, then circled back to where we started with the first car we looked at. In the end, my wife and I actually gave her a hug. THAT'S never happened before. Gloria, Bob, Scott and Richard were all great. My first 3-series and already looking forward to my first 5-series next!! More

Professional I purchased a vechicle from Tully BMW. I was extremely pleased with the knowledge and professionalism of the sales team. I will recommend Tully to fam I purchased a vechicle from Tully BMW. I was extremely pleased with the knowledge and professionalism of the sales team. I will recommend Tully to family and friends. Again Thank you for providing me with a great experience on my new purchase. More

"Thank you Val Goldenberg & Team" - Ivo The purchase of my second BMW was smooth and rather pleasant. It was again enjoyable experience, got the price we were asking for. Thank you again. The purchase of my second BMW was smooth and rather pleasant. It was again enjoyable experience, got the price we were asking for. Thank you again. More

Easy and stress-free transaction! This is my third BMW lease with Joe and this dealership. I can't say enough good things about them! Joe always goes above and beyond and makes the ent This is my third BMW lease with Joe and this dealership. I can't say enough good things about them! Joe always goes above and beyond and makes the entire process pain-free and easy. There are no games when it comes to the pricing and they aren't like your typical dealership that keeps you waiting forever while they discuss price with their management team. If you're looking for a new BMW and looking for a great deal + great service, make Tulley your first and only stop!! Thank you Joe and Bob for making my new X2 happen for me! More

Jay's X5 This is the second BMW that I have purchased from Tulley BMW as well as Gloria. Gloria has been wonderful both times. Both Gloria and Bob Marcoux hav This is the second BMW that I have purchased from Tulley BMW as well as Gloria. Gloria has been wonderful both times. Both Gloria and Bob Marcoux have always gone out of there way to make sure that I am happy. More

Love my new BMW convertible My experience with Tulley BMW was great from the beginning to the end. Friendly and very helpful salespeople. Gloria took time to make sure that we My experience with Tulley BMW was great from the beginning to the end. Friendly and very helpful salespeople. Gloria took time to make sure that we were happy with our purchase. the sales manager Val was very down to earth and made us feel welcomed. Richard our BMW genius did a great job going over all of the horns and whistles with me. I am very happy with my new purchase. More

Great experience with Gloria Prosper Gloria was excellent to work with very professional, responsive, courteous, knowledgeable and I would recommend her to anyone wishing to purchase a BM Gloria was excellent to work with very professional, responsive, courteous, knowledgeable and I would recommend her to anyone wishing to purchase a BMW from Tulley Automotive Group More

Amazing Buying Experience! I can’t say enough about our experience at Tulley BMW of Nashua. Don Partridge was our salesman and he was fantastic. He single handedly made our expe I can’t say enough about our experience at Tulley BMW of Nashua. Don Partridge was our salesman and he was fantastic. He single handedly made our experience enjoyable, easy, and not a typical car dealership experience. The team at Tulley we’re amazing, they worked closely with us every step of the way, from test drives through signing final papers, they were by far our best experience buying a car. Don, Bob the sales manager, Tom the business manager, Seth the genius, and even Pete the recon supervisor were top notch. Absolutely outstanding! More

First BMW Gloria was an excellent woman to work with and I am happy to have purchased my first BMW through her. Gloria and was very knowledgeable and kind and m Gloria was an excellent woman to work with and I am happy to have purchased my first BMW through her. Gloria and was very knowledgeable and kind and made my car buying process an easy and pleasant experience. Highly recommend her to anyone walking onto the lot at Tulley of Nashua. More