"Consistently poor service"
- Cobalt Guy
This is a great sales organization. The problem is the post sales service is terrible. BMW acknowledges it and Tulley makes excuses for it. I own two other premium cars, and can tell you their service is far superior to Tulley.
The ability to get a "comparable" loaner for warranty work is next to impossible. The communication and follow up is terrible. They have never met a deadline, or called proactively to let me know that they didn't finish.
If you want a premium brand experience... try Mercedes (Flagship) or Cadillac (Long Cadillac)
"Great Service All Around"
On September 16, 2015 I went to Tulley BMW for service on my 328i. I had made the appointment earlier and told them I would be waiting for the vehicle. The service from the beginning, from the phone call to schedule the appointment, to the completion of the appointment was fantastic.
My service advisor Nick MacMaster was extremely knowledgeable and accommodating. The service was completed in a very reasonable time. I highly recommend their service center.
If your looking to purchase a BMW, go to Tulley. The entire Tulley team treated me great particularly my sales person Gloria Prosper. I've purchased vehicles from other dealerships, but none compare to my experience at Tulley, Thanks.