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Nick MacMaster
Nick MacMaster, BMW Service Advisor, Tulley BMW
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Nick MacMaster

BMW Service Advisor

Tulley BMW

147 Daniel Webster Highway
Nashua, NH 03060

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3 Reviews of Nick MacMaster

April 14, 2016

Dealership Rating
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Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees

"Consistently poor service"

- Cobalt Guy

This is a great sales organization. The problem is the post sales service is terrible. BMW acknowledges it and Tulley makes excuses for it. I own two other premium cars, and can tell you their service is far superior to Tulley. The ability to get a "comparable" loaner for warranty work is next to impossible. The communication and follow up is terrible. They have never met a deadline, or called proactively to let me know that they didn't finish. If you want a premium brand experience... try Mercedes (Flagship) or Cadillac (Long Cadillac)

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Recommend Dealer
No
Apr 27, 2016

Tulley BMW responded

I apologize for your less than premium service experience. We have a fleet of 50 loaner vehicles but unfortunately and quite often they don't return when expected. We do provide alternative transportation for our service customers through Enterprise Rental. If you would like to speak about this further, please call me directly at 603-821-8750. Thank you for your feedback. John Murphy, General Manager

September 16, 2015

Dealership Rating

"Great Service All Around"

- kingkojak

On September 16, 2015 I went to Tulley BMW for service on my 328i. I had made the appointment earlier and told them I would be waiting for the vehicle. The service from the beginning, from the phone call to schedule the appointment, to the completion of the appointment was fantastic. My service advisor Nick MacMaster was extremely knowledgeable and accommodating. The service was completed in a very reasonable time. I highly recommend their service center.

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Recommend Dealer
Yes

Other Employees Tagged: Raena Gotham

May 19, 2015

Dealership Rating

"Great Dealership"

- PM

If your looking to purchase a BMW, go to Tulley. The entire Tulley team treated me great particularly my sales person Gloria Prosper. I've purchased vehicles from other dealerships, but none compare to my experience at Tulley, Thanks.

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Yes

Other Employees Tagged: Gloria Prosper

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