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74 Reviews of Tulley Automotive Group - Service Center
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December 19, 2016
Very bad customer service I'll never go back to this dealers I bout a car over two months ago I had a good experience buying the car from the sales woman. I few weeks after I come to clean the car with a free cl I bout a car over two months ago I had a good experience buying the car from the sales woman. I few weeks after I come to clean the car with a free cleaning service they gave me and then everything went down south..I came to pick up my car and I see stains on the seats and the car is still dirty as when I brought it in.the sales manager bob that was so nice when I bout the car when I was telling him that my car is still dirty after the cleaning service tells me that why am I eating and drinking in my car?!well we get in a argument from me being disappointed that my car is dirty he basically he made it clear that I already bout the car and he mad his Commission on me.. so then comes the big Manager Val asking me not to wright a bad review and gives me a bother cleaning for free.. today I go in again to Bmw of Nashua to put on snow tires on my car they told me they'll have a car waiting for me when I get in they tell me there's no car left only a rental left I go to Val the big boss and start telling him the story that I was told that I have a car waiting for me and there is no car .. Val got offended that I was disappointed and not happy customer so starts raising his voice at me So I leave saying about this bad review .. to get to the point the service of this Bmw dealership is basically buy a car and after the sale they spit in your face!i love my x5 but do not recommend to buy from this dealership..! This is my story don't make yours the same bad experience.. More
by Leor
November 30, 2016
Great on time friendly service. Have been dealing here for 9 years and have been completely satisfied. Quality work and completed on time. Service rep explained the work that had bee Have been dealing here for 9 years and have been completely satisfied. Quality work and completed on time. Service rep explained the work that had been completed. More
by Guy
Employees Worked With
Dustin Castella
November 06, 2016
Happy long time customer Tulley Buick is the best bar none in both service and sales I have been a customer for over 30 years I can not say enough good about this ownership. Tulley Buick is the best bar none in both service and sales I have been a customer for over 30 years I can not say enough good about this ownership. More
by Don Lacross
Employees Worked With
Dave Breault sales Dustin service Justice service The ownership
September 20, 2016
Quick Came in to get oil change on my truck, was looking at last years models and left with new 2016 Buick Encore. Still not sure if I will miss my truck, s Came in to get oil change on my truck, was looking at last years models and left with new 2016 Buick Encore. Still not sure if I will miss my truck, so far so good.. More
by Quick Choice
Employees Worked With
Jay Tennis
September 11, 2016
Latest Service Appointment Inside drop of vehicle which is nice. Friendly greeting at my car to begin appointment. Nice clean and comfortable waiting room with free snacks and b Inside drop of vehicle which is nice. Friendly greeting at my car to begin appointment. Nice clean and comfortable waiting room with free snacks and beverages while you wait. Always a excellent service experience all around from arrival to paying and pick up of my car. More
by Eddieslove
Employees Worked With
Meliza Chan, Dustin Castella
September 06, 2016
Great Experience ending with a clean car Dustin overcommunicated and explained where my car was in the service process. He recommended options and let me know decide what to do after providi Dustin overcommunicated and explained where my car was in the service process. He recommended options and let me know decide what to do after providing all the info I needed. Surprised me by having my car cleaned and vacuumed at the end of the day. Great Service. Thanks Roland More
by rolofour
Employees Worked With
Dustin
August 21, 2016
New tires,oil change and inspection. I liked the service from that dept. very friendly and courteous to me and got an honest answer from staff. I have only brought my Buick Enclave for se I liked the service from that dept. very friendly and courteous to me and got an honest answer from staff. I have only brought my Buick Enclave for service for that reason and now bought a new Cascada from you at Tulley. I recommend to anyone for the sevice that I have received from Tulley. Thank You Gary More
by Gcweby
Employees Worked With
Bill Leblank he was the first to greet me and check up on me while I was waiting for my Car. Excellent keep up the good work. Thanks Gary
August 10, 2016
Airbag recall denial Tulley BMW denied my request for a loaner or rental vehicle until airbags were available to replace the airbag in my car that has been recalled for sa Tulley BMW denied my request for a loaner or rental vehicle until airbags were available to replace the airbag in my car that has been recalled for safety reasons. Instead of doing the right thing, they recommended I try another BMW dealership. There is a safety recall for a reason, and since my request doesn't include me buying a new car from them, they aren't interested. More
by airbagnotdone
Employees Worked With
The service manager
August 01, 2016
Outstanding Thank you to all involved. Appointment was handled on short notice as scheduled with little wait time. Thank you for a job well done!!! (word minim Thank you to all involved. Appointment was handled on short notice as scheduled with little wait time. Thank you for a job well done!!! (word minimum of 25 words is too high) More
by Jimmy Jammmer1
Employees Worked With
Don't remember their names, but all were exceptional.
July 21, 2016
Excellent Service I stopped in early one morning with no appointment and without calling ahead. The service writer welcomed me and kindly offered to take my vehicle in I stopped in early one morning with no appointment and without calling ahead. The service writer welcomed me and kindly offered to take my vehicle in for evaluation right away. I was provided a comparable loaner vehicle and sent on my way quickly and without issue. Throughout the day I was informed of the status of my repair and told the truck would be repaired and ready for pickup by the end of the day, thanks to the parts department pulling the necessary part from another dealer. I showed up after hours to return the loaner and retrieve my truck only to find that it had been washed and the issue had been fixed without any evidence that a repair had been made. I quickly visited the cashier to square up the paperwork, return the loaner keys and pick up my keys. She kindly asked if I knew where my truck was parked and sent me in my way. If my truck ever has an issue again, this is how I would like it to be handled. More
by Joel
Employees Worked With
Dustin Castellano
