Tulley Automotive Group - Service Center

Service Dustin was awesome. This was a major drivetrain service, and they kept me informed of the status all the way. They got me a loaner vehicle which was Dustin was awesome. This was a major drivetrain service, and they kept me informed of the status all the way. They got me a loaner vehicle which was great. I'd recommend this dealership to anybody. More

Great service department! I appreciate the fact that I deal with the same service professional each time I go there (Dustin) and that he remembers me, my car, and my car's hist I appreciate the fact that I deal with the same service professional each time I go there (Dustin) and that he remembers me, my car, and my car's history. Also Jack is great (and a very safe driver) if I ever need a lift during a service visit. And, when something unexpected came up at my last oil change; they were able to arrange a loaner vehicle so I could go on with the rest of my hectic schedule while the car was getting fixed! Thanks Dustin and all! More

Customer Service The Customer Service staff is awesome! They get to know you, your car, and make sure you know all that needs to be done and why. My rep is Dustin Cas The Customer Service staff is awesome! They get to know you, your car, and make sure you know all that needs to be done and why. My rep is Dustin Castanella, or sometimes Chris, and both of them are efficient and make me feel special. They greet you with a smile and don't rush you or treat you as if you're just another ticket number. The mechanic who works on my car (Pat) is terrific, explains things to me, if necessary, and I never have to bring the car back for the same problem.The drivers who drop me off at work and/or pick me up are always on time, courteous and friendly...especially, Jack. Who wouldn't want to feel that their service is personalized? I trust Tulley for car repair and car purchases. More

Tie rod recall Car had recall work on front end and delivered the car back out of alignment...don't use this dealership!!! Insinuating the car needed an alignment fo Car had recall work on front end and delivered the car back out of alignment...don't use this dealership!!! Insinuating the car needed an alignment for the recall but never informed me. So this free recall is costing me $90 for an alignment..I don't think so!!! More

Awesome Dustin , Brandy and the whole service team are awesome. As always ! I referred my husband here to buy his new company truck (with Dave Penney) and he Dustin , Brandy and the whole service team are awesome. As always ! I referred my husband here to buy his new company truck (with Dave Penney) and he had a great buying experience. Been with Tulley since 2003 . There is a reason why ... Debra Bailey More

Exceptional "White Glove" BMW Service! I wanted to take the time to write a review for my service experiences at Tulley BMW Nashua. To begin, I purchased my 2011 BMW 335xi at a Lexus dealer I wanted to take the time to write a review for my service experiences at Tulley BMW Nashua. To begin, I purchased my 2011 BMW 335xi at a Lexus dealership still under BMW factory warranty in the fall of 2014. I brought it in to Tulley BMW Nashua right after purchase and was assigned to Jason Morrow, one of the service advisers, and I would say “experts,” at the center. Jason took the time to bring me up to speed about the ownership of my BMW and took the time to make sure I knew everything I needed to know about the 335xi – and, to be honest, I knew very little about owning a BMW and the associated care & service. Jason, at this initial appointment, also had my BMW thoroughly inspected and driven to make sure everything was perfect for my “new” ownership experience. Jason & team did find some small issues and they were promptly & professionally taken care of all with great attention to detail – essentially “white glove” concierge service. Since this initial appointment back in the fall of 2014, I have been working with Jason at Tulley BMW Nashua for the care and service of my BMW. Jason has continued to make my ownership experience a great one! Recently, I needed to bring my car in for scheduled maintenance as well as a BMW replacement windshield. Jason was able to coordinate the scheduling of both appointments into my schedule as well as provide me a loaner for my convenience. This process was so seamless and everything was completed as promised with the “white glove” level of service that was expected. Jason is truly the example of what exceptional BMW service stands for. Jason takes the time to build a relationship with all of his service clients, which brings the overall service experience to a greater level of professionalism and enjoyment. Owning a BMW has been an amazing experience for me thus far, and moving forward, Jason and Tulley BMW of Nashua will be the only team I will work with for my BMW needs – present, and future. More

Great Service All Around On September 16, 2015 I went to Tulley BMW for service on my 328i. I had made the appointment earlier and told them I would be waiting for the vehicle On September 16, 2015 I went to Tulley BMW for service on my 328i. I had made the appointment earlier and told them I would be waiting for the vehicle. The service from the beginning, from the phone call to schedule the appointment, to the completion of the appointment was fantastic. My service advisor Nick MacMaster was extremely knowledgeable and accommodating. The service was completed in a very reasonable time. I highly recommend their service center. More

Bad bad bad service and sales I bought a certified preowned BMW recently. The car I bought had existing " bent tires", not even sure what that means. I brought the car in for se I bought a certified preowned BMW recently. The car I bought had existing " bent tires", not even sure what that means. I brought the car in for service for the first time after adding only 5,000 miles to the odometer, for an oil change and inspection. I informed the technician that the car shakes at speeds of 70 miles per hour since it was purchased. Their "diagnosis" was "bent tires" after likely hitting a pot hole. What are the tires made of, plastic? They asked us to pay $540 to fix this problem. "Luckily it is something we can fix." I thought to myself, "luckily", what does that mean? I thought BMW was "the ultimate driving machine." I thought their mechanics went to a special BMW school. Is this a real conditions? Perhaps BMW is losing it's quality and durability. I've never had "bent tires" on any other car I've owned. The technician informed me that it is " no big deal, it happens all the time, luckily we can fix it." The car is "certified preowned" and this problem was already existed when we purchased the car. What does "certified preowned" really mean? Is it a slick way of adding $10,000 to the price? Also the manager of the Tully BMW, Val Goldenberg was unprofessional, unintelligible. He did not provide a remedy to the problem. In the process of purchasing the vehicle no word was mentioned about bent tires. In my line of business this is withholding information and it warrants a full return. This car was purchased for my wife, who happens to have two 20 month old children, who needed a reliable car and we do not have one with the BMW. More