Tulsa Hyundai

So here’s my story. Bought this car and loved it except for the transmission that shifted strange. It took me 3 years of complaining but they finally put their “transmis Bought this car and loved it except for the transmission that shifted strange. It took me 3 years of complaining but they finally put their “transmission expert” on the job and determined it needed to be replaced. Yay! The replacement was perfect, until I started hearing a whining like a bad wheel bearing on the drivers side front. I took it to the dealership and they said it wasn’t a wheel bearing but a bad transmission. So they replaced it again. This transmission shifts worse than the first one. It drops in and out of gear while in traffic, shifts rough at low speeds and also has a slight whine on the passenger side this time. I took it back to the dealership and explained the issues. They sent be the usual email with all the problems listed with the car, two of which I can prove weren’t actually checked, and when I denied all of the services they called me the next day and said my car was ready-no charge. When I started asking questions about specific problems, their guy, James, started giving answers that didn’t make sense and getting rude. I’ve had three transmissions in this car-two were bad and one was good. So I have something to compare to. I own a 2013 Elantra that shifts great. So I have something to compare it to. If I came to buy a new or used Elantra and it shifted like this, I would get out and go buy another brand. I know I’m only one customer, and I have a Hyundai and not a Genesis, and in the big scheme I don’t mean crap to them, but they have lost me as one of THEIR customers. I don’t think I’ll buy another Hyundai again because of this, but if I do, you can bet I’ll go to another dealership. More

Jeren was very helpful and accommodating when we purchased our vehicle. I would easily recommend him to family and friends purchased our vehicle. I would easily recommend him to family and friends More

They are highly professional. What they say will come true, no lying or guessing what they mean. Very accommodating. What they say will come true, no lying or guessing what they mean. Very accommodating. More

We had booked our oil change they still kept us waiting 2 and a half hours. Absolutely unacceptable. and a half hours. Absolutely unacceptable. More

Nice make over at the Genesis Dealership. Staff was very personable and helpful. I am looking forward to the Genesis Grand Opening event. Staff was very personable and helpful. I am looking forward to the Genesis Grand Opening event. More

Great customer service. Will be returning and requesting him as my service advisor. A great big thanks Will be returning and requesting him as my service advisor. A great big thanks More

They recommend these silly services and then I took it to our family mechanic and he said they were all xx our family mechanic and he said they were all xx More

The salesman was really nice and helpful. Financial manager was very nice as well and was not pushy Financial manager was very nice as well and was not pushy More

Everyone treated me so nice and was so helpful to take care of my problem on a timely manner care of my problem on a timely manner More

Could not get anyone in service to answer phone. Would get sent to voice-mail and never got return calls until I called after 2 days and was irritated. Would get sent to voice-mail and never got return calls until I called after 2 days and was irritated. More