Tustin Lexus

Derek always takes great care of me! This week I took my RX 350 in for its 65,000 mile checkup! Everything was checked out and I needed brakes and a belt change! Derek arranged a car for This week I took my RX 350 in for its 65,000 mile checkup! Everything was checked out and I needed brakes and a belt change! Derek arranged a car for me, since they needed time to work on the car! So nice to have this service! I received a text the next morning saying my car was ready! The service was exceptional!!! More

My car was recently serviced. The service representative was efficient and communicated clearly regarding the status of my car. The work was completed as promised. The new remo The service representative was efficient and communicated clearly regarding the status of my car. The work was completed as promised. The new remodel seems to have added many pluses to the service department’s efficiency. More

Always the best service and crew and absolutely loved the remodeled showroom and drive up drop off area. remodeled showroom and drive up drop off area. More

Courteous prompt. Didnot have to wait. The waiting area was very clean. I was told of the process in details. Didnot have to wait. The waiting area was very clean. I was told of the process in details. More

Courteous and professional personalized service. I was going to have to cancel the day I had my warranty service scheduled due to a funeral. They gladly offered me a courtesy vehicle and were so com I was going to have to cancel the day I had my warranty service scheduled due to a funeral. They gladly offered me a courtesy vehicle and were so compassionate and the car and timing ended up being perfect. I thank them, especially Brando for his compassion and making a tough day a little easier. More

Great customer service from Nick Nehrir! Had a very pleasant experience at Tustin lexus dealership Had a very pleasant experience at Tustin lexus dealership More

It's great to have a stock of high-demand model that I didn't have to wait too long to get it. Thanks to Rex Urasaki's excellent help and support. didn't have to wait too long to get it. Thanks to Rex Urasaki's excellent help and support. More

Dealership remodel was worth the wait. The nice surrounding and atmosphere makes you appreciate the great customer service they always have. Thank you Iman and the team behind you, more The nice surrounding and atmosphere makes you appreciate the great customer service they always have. Thank you Iman and the team behind you, more power to you all. More

I was so happy it was the first day that the waiting area was open and I could wait inside while my car was being serviced and that it only took 1 hour and 15 minutes=-) was open and I could wait inside while my car was being serviced and that it only took 1 hour and 15 minutes=-) More

I received a service department appointment quickly and at the time I wanted. Paul Kim was my service representative on my first Lexus RX 330 for several years. So pleased he still works at Tustin Lexus in at the time I wanted. Paul Kim was my service representative on my first Lexus RX 330 for several years. So pleased he still works at Tustin Lexus in the service department. The fellow that answered the phone was also very nice. More