Tustin Lexus

Dave is a thoughtful person and really privide professional help. The price is reasonable and competitive. The person in this dealership are friendly and polite. professional help. The price is reasonable and competitive. The person in this dealership are friendly and polite. More

I talked to this guy Dave over the phone trying to put numbers on a ct 200h. He seems to be the most honest and straight person you can ever talk to. So finally, after a week of negotiating, he enticed me numbers on a ct 200h. He seems to be the most honest and straight person you can ever talk to. So finally, after a week of negotiating, he enticed me to visit their dealership; promised me he had the car that I want. I asked him upfront if he really had the car and said he had two of them with the matching color preference. So i hustled for a baby sitter to go there; and when I arrived at the dealership, they told me that the car was already sold an hour ago; instead, they started selling me other colors or they will just give me a call me once they get the color that i want. I was so disappointed I had to drive from Corona(25 miles),with all the traffic, just so they can lie to my face. I just talked to the most dishonest people. I have high respect to lexus but if these are the type of people i have to deal with then i might as well forget about it. More

Yes I would recommend this dealership and especially Peter Chan. We emailed constantly as he walked me through buying my 2010 Lexus RX350 from Tucson AZ. I flew in and he was at the gate waiting for m Peter Chan. We emailed constantly as he walked me through buying my 2010 Lexus RX350 from Tucson AZ. I flew in and he was at the gate waiting for me. Has called to see how the 7 hour drive went as well as registrating the car. I cannot say enough about his service. More

Great guy... I hope he is our guy to call about ours cars and friends and family. Thank you for everything Dave and I look forward for our next car! and friends and family. Thank you for everything Dave and I look forward for our next car! More

I talked with Joe Ruiz, Internet Sales Rep, regarding an advertised Lexus over the online-chat. I had a very specific question about whether or not the car in question had a rear entertainment system (DVD advertised Lexus over the online-chat. I had a very specific question about whether or not the car in question had a rear entertainment system (DVD overhang) that, as a mom, is crucial to occupy the minds of my little kids on long rides. He assured me it did have it, though of course when I got there, it did NOT have it. I specifically asked him 3 times, and 3 times he assured me it did. It obviously was a ploy to get me in the dealership, but I had already lost confidence in him as a salesman. After realizing his mistake, I got flipped to another salesman (Dave) who was really nice and knowledgeable. Had it not been for the less than perfect condition of the vehicle and the lack of the entertainment system, we probably would had purchased the car, but ultimately purchased from Lexus of Cerritos which had a pristine version of the car I wanted and very professional staff. More

We visited this dealer Sunday and will never step foot in that dealership again. The salesman, Vance, was the rudest person we have ever encountered at ANY car lot. We were shocked to say the least and it ha that dealership again. The salesman, Vance, was the rudest person we have ever encountered at ANY car lot. We were shocked to say the least and it has affected our view of Lexus in general. My husband has changed his thoughts about purchasing a Lexus after the treatment that was shown to us. I would not recommend Tustin Lexus to anyone and will be sure to tell everyone we know to stay away. More

I E-MAILED REGARDING LEASE OFFERS FOR THE ES350. AFTER SPEAKING WITH PETER CHAN AND GETTING SOME NUMBERS OVER THE PHONE, MY WIFE AND I WENT TO THE DEALERSHIP ON MONDAY NIGHT. THE NUMBERS GIVEN BY PETER O SPEAKING WITH PETER CHAN AND GETTING SOME NUMBERS OVER THE PHONE, MY WIFE AND I WENT TO THE DEALERSHIP ON MONDAY NIGHT. THE NUMBERS GIVEN BY PETER OVER THE PHONE AND DISCUSSED AT THE DEALERSHIP WERE 450 TO 460 PER MONTH LEASE WITH 3500 DRIVE OFF FOR THE ES 350 WITH NAVIGATION. WE DID NOT AGREE TO THOSE NUMBERS SO NOTHING WAS SUBMITTED. 6 DAYS LATER I SPOKE TO PETER AND DECIDED TO GO IN TO SIT DOWN AND DISCUSS THE NUMBERS AGAIN. I MADE IT CLEAR OVER THE PHONE THAT I WAS WILLING TO GO BACK ONLY IF THE DEALERSHIP WAS WILLING TO NEGOTIATE. NO PROMISE WAS MADE TO ME OVER THE PHONE, HOWEVER I WAS TOLD THAT THEY WOULD SUBMIT THE NUMBERS AND SEE WHAT HAPPENS. TO MY SURPRISE ONCE I WAS AT THE DEALERSHIP THE OFFER THAT WAS PRESENTED TO ME WAS 585 PER MONTH WITH 3500 DRIVE OFF. THAT WAS UNBELIEVABLE! IF I WAS TOLD THAT THE OFFER WAS FIRM FROM MONDAY NIGHT WHEN I FIRST WAS THERE, I PROBABLY WOULD NOT HAVE GONE BACK. HAD THEY EVEN HINTED THAT IT WAS GOING TO BE HIGHER, FOR SURE I WOULD NOT HAVE GONE BACK. THEY LIED TO ME TO GET ME TO GO BACK AGAIN. THEY SHOULD NEVER DISCUSS ANY NUMBERS THAT THEY CANNOT COME CLOSE TO. THE DEALERSHIP WASTED 4 HOURS OF MY TIME ON THE TWO TRIPS AND 2 HOURS OF MY WIFE'S TIME ON THE FIRST TRIP TO THE DEALERSHIP. WE HAVE YOUNG KIDS AND IT'S DIFFICULT FOR BOTH OF US TO ATTEND AND FIND SOMEONE TO WATCH THE KIDS. THE DEALERSHIP SHOULD BE RESPECTFUL OF OTHER PEOPLE'S TIME. AS I WAS LEAVING I TOLD PETER "PLEASE DON'T DO THIS TO OTHER PEOPLE" PETER RAISED HIS VOICE AND SAID "DON'T LECTURE ME, WE HAVE NO DEAL". I HAVE PURCHASED 5 NEW VEHICLES AND LEASED ONE OVER THE LAST 15 YEARS AND I HAVE NEVER HAD AN EXPERIENCE LIKE THIS. EVEN DURING THE LAST FEW WEEKS AS I WAS SEARCHING FOR A VEHICLE, I VISITED 12 OR 13 DEALERSHIPS, NONE TREATED US THIS WAY. I WOULD NEVER RECOMMEND TUSTIN LEXUS TO ANYONE, IN FACT I WOULD LET PEOPLE KNOW NOT TO TRUST TUSTIN LEXUS NOR PURCHASE FROM THEM. More

I bought my SC 430 in 2002 at this dealer, and it has been repaired at this dealer exclusively since then. All my dealings, from the purchase to every repair and maintenance, have always been profession been repaired at this dealer exclusively since then. All my dealings, from the purchase to every repair and maintenance, have always been professional, and everything that has been promised has been delivered. Their communication has been great also, always letting me know status of repairs and any issues that come up. I'd highly recommend them to anyone, and I'll use them again for my next purchase! More

One of worst EVER. They called me over the phone after my enquiry on an auto sales website. They promised to sale me a car at price and insisted that I visited them same day. They knew I would have to drive enquiry on an auto sales website. They promised to sale me a car at price and insisted that I visited them same day. They knew I would have to drive 1.5 hour each way and guaranteed the price. However, when I reached the location, I was told by the manager that the price was promised by the sales guy who is not authorized to promise such. They would sale the car but at $10K more than what was promised. Their behavior was rude and disrespectful, to say the least. I would suggest that nobody should bother to buy a NEW car from this dealership as they do not have good ethical standard as you would expect while buying a new car. More

The worst experience I've ever had for lexus service. I went in yesterday for an oil change and to get my brakes checked. My wait time was close to 3 hours! They tell me that I have to get my suspension went in yesterday for an oil change and to get my brakes checked. My wait time was close to 3 hours! They tell me that I have to get my suspension or strut or something fixed so I said okay. So, I finally got a loaner car and they sent me off. This morning I get a call at 10am and they told me my car was ready. I go there at 1pm to find out that the paperwork wasn't closed and my guy just stepped out of the office, so they were trying to contact different people to figure out how to close my paperwork. I had gone to Sprouts right before, so I had all my groceries with me too... so I was NOT happy to have to wait for an extra 20 minutes while my milk and fruits just sat there... Then finally I pay my over $1000 for everything and they tell me "okay your car will be pulled up." I get out there and I wait there for another 5 minutes before someone asks me "oh have you been helped?" and I say "Uh they told me my car is supposed to be pulled up right now..." The guy takes my receipt and 5 minutes later I finally get my car. In the meantime, I'm listening to another lady complaining to somebody on the phone about how she had come back to get her car, so dropped off her loaner car... but then they found out her car still needed work or something. But during that time, the loaner car she just had was just given to somebody else who was just driving off with it. So, she had to get another loaner car (probably the one that I just dropped off.) She was MAD. Well, then I asked to talk to the manager and I made my complaints, but who knows if it'll change anything. All I know is that I'm never going back there again. The quality of service was horrible, especially for how much I had to pay. More