Twin Falls Chevrolet

WORST EXPERIENCE AT THIS PLACE!!! We drove to Twin Falls from Rexburg because they had an Escalade we loved. The salesman was new so we understood he had to keep getting help BUT when we went to sign my hus from Rexburg because they had an Escalade we loved. The salesman was new so we understood he had to keep getting help BUT when we went to sign my husband specifically asked about maintenance records for the vehicle. The finance guy went on and on about how all diagnostic tests are completed and all used vehicles go through the shop and are all cleared or they won’t sell them. He said this specific vehicle flew through all testing and was in great shape. He said that if there were any issues immediately then his mechanic would help us. A week later the Oil Pressure sensor was going off. We took it to Auto Zone to plug the Dyno up to it for a read out and all the power wires to the plug under the dash were cut. So therefore how did it fly through the shop with no problems and passed all diagnostic testing? Then the power steering pump and line were broken and we didn’t notice this until 2 weeks later when we lost all power steering. The line was in terrible shape and had obviously been broken awhile. Then the Stable Trak warning light came on and we lost all power and barely pulled it into our driveway where it died. We now have a $10,000 lawn ornament. We started calling the dealership week 1 of owning it. We were told by one person we had the wrong dealership because they've never had an Escalade in all the years he’d worked there. Then we called another time and we’re told they would have the lead mechanic call us back with all the testing done on the vehicle. This went on and on with tons of messages left and NEVER once did we get a callback. I was fed up and called after 4 weeks and insisted on talking to a manager. The manager on duty said he would call the General Manager and call us right back. We waited 2 hours then I finally called him back and he said that the GM said there was nothing he was willing to do because it was passed the 30 days. I tried to explain we had been calling for weeks and no one would help us but they didn’t care. He then said he would again have the mechanic call us to see if he had any suggestions. Well, months later I am still waiting for that call. I now pay for a vehicle that is not able to be driven. If I give it back to the bank we get bad credit so we are stuck. I understand you take a chance on buying used but this dealership said they stood behind their used vehicles and all are checked and pass all testing before being sold. THEN telling us to please call in if there were an major issues and they would see what they could do to help. How convenient of them to not speak to us until a 30 day window closed and just said too bad!!!! We are a family of 9. We work hard and live on a budget. Now we pay $369 for nothing. Not to mention we have to have insurance on it too. I will NEVER go here again and I tell anyone who is buying a car to not go here. We got ripped off!! More

poor customer service. made a 9 am apt for oil change that i drove 180 miles for waited 4 hours. i did get an apology. I will not recommend this dealership for service to any of my friends and it mak that i drove 180 miles for waited 4 hours. i did get an apology. I will not recommend this dealership for service to any of my friends and it makes me wonder about the dealership in general More

The service was great, but making the appointment was not a good experience . Thanks bye a good experience . Thanks bye More

Took over 3 hours to do a scheduled oil change. Was told to change the air filter but did not. to change the air filter but did not. More

They took over a month to pay off a loan from a trade in causing multiple issues with transaction. They took advantage of the situation. causing multiple issues with transaction. They took advantage of the situation. More

Had to stop into this dealership on our way out from Oregon to Nashville on the 2nd day of our trip pulling our 5th wheel trailer during the first week August 2020. We had some issues with our 2003 Ch Oregon to Nashville on the 2nd day of our trip pulling our 5th wheel trailer during the first week August 2020. We had some issues with our 2003 Chevy Silverado 3500 6.6 duramax diesel blowing excessive smoke and lost power. We pulled off the freeway and found an RV park in nearby Wendell on a Saturday. Called the dealership and talked to Alex Birch, one of the service advisors. He said they could look at it Monday morning. I was able to disconnect by trailer and drive the truck to the dealer on Monday around 8:00am and Alex was able to get me in right away. So, I went and had some breakfast down the street. About 45 minutes to an hour later, Alex called to tell me the bad news, and that was, I had some of my injectors that were bad, which is one of the few pitfalls of this truck from 2001-2004. Even though my truck has just 80,000 miles, it was unfortunately out of service coverage. Alex let me talk to Matt Bridges, the shop foreman who gave me a detailed explanation of the problem after he did an injector balance test. Luckily, they had the parts in stock and Matt was able to start work on my truck right away. He had my truck done by 4:30pm, so we were able to get back on the road on Tuesday morning and I could certainly tell the difference in my trucks performance right away. They were able to drive me back to the RV park and pick me back up later that afternoon with their shuttle service while they worked on the vehicle. Thankfully, we were only down for 2.5 days and that was because it all started on a Saturday and we had to wait a day and half for the service shop to reopen. Thanks Alex and Matt for great service and getting us back on the road so quickly. We are now back home and have logged 4,200 miles since the service and my truck is running great. More

Very transparent dealership! No hidden fees and they made car buying super simple. Katrina Escobar was very helpful and a blast to work with. Thanks car buying super simple. Katrina Escobar was very helpful and a blast to work with. Thanks More

Online appointments has issues. Call .Check engine light was on plus oil change. Even with appt issue had prompt and wonderful service.Thanks Rick V!! was on plus oil change. Even with appt issue had prompt and wonderful service.Thanks Rick V!! More

Amazing If it was possible to give a higher than 5 star rating this place would get it. Sam and the others worked so diligently to help me find the right car If it was possible to give a higher than 5 star rating this place would get it. Sam and the others worked so diligently to help me find the right car and went over and above to find the best financing so the payments stay within my budget. Thanks guys. More