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Two Rivers Ford
Mt Juliet, TN
847 Reviews
John Barker's Two Rivers Ford is locally owned and has been proudly serving Middle Tennessee since 1983. We are one of the top 50 Ford Dealers in the Nation. We sell at 1% over invoice all non-specialty new Fords, including custom orders. We have a non-commissioned sales team that offers a no-pressure, transparent buying experience.
Two Rivers Ford also stocks a huge selection of quality pre-owned vehicles--carefully chosen, inspected, and guaranteed.
And when it comes to work trucks, we have one of the top Commercial Vehicle Divisions in the Nation.
Two Rivers Ford is an A+ Member of the Better Business Bureau.
We make buying a vehicle fast, easy, and fun!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 847 reviews
August 29, 2023
2 FACE FORD June 19th I attempted to get an alignment on my vehicle and had slight wire showing on my front tires but the rears were new so I wanted to preserve them. I had 2 tires in my garage and intended my vehicle and had slight wire showing on my front tires but the rears were new so I wanted to preserve them. I had 2 tires in my garage and intended on changing the fronts. As the alignment is being done, a frantic woman called from Two Rivers. Her name was Mikayla, she continued to tell me alarmingly that all four tires were worn to the wire and that I need new tires immediately, she added that an alignment would be redundant and unnecessary. I had just put the back tires on 60 miles ago ($800) and was in shock. I told her and she said “they were so badly out of alignment that the highway just ate them up”. She continued and sent pictures of all 4 tires “apparently”. Sure enough, the tires were to the wire. I told her to continue with the alignment and hurried to the dealership. On the way there, I noticed the four pictures were of the same two tires and was EXTREMELY pissed at the fact that my entire day was ruined because some dealership was trying to screw me. I was currently on vacation and just wanted to get my tires aligned without the drama. As I arrive, I speak to Mikayla and she continues to lie about the event, I find this even more infuriating that she thinks im an imbecile. I take her to the car and she proceeds to say there’s wire, holding her original stance. I ask where, she says she found it as she feels around. and sure enough, it was not there as I pointed out. Then I show her the pictures and ask about the suspension on two pictures that control the steering, she confirms it is the front tires. Then, I show her the 3rd picture of a tire that has a 255 width imprinted on the tire. (My tires are staggered, backs are 275). She then realized she had been caught in her lie as she goes blood red and can’t look me in the eyes. I ask for the guy in charge and she gets “chris”, obviously not in charge on a Friday at 4:30. He was adversarial at best and told me to “get on with it, get to the point whats the issue. I don’t usually talk to people about these things” More wonderful customer service. He was intent on bulling through the situation and backing me down until I clearly showed him he screwed up. Then he says “oh Mikayla didn’t know what she was talking about, the technician didn’t say that”. Funny enough, Mikayla said she took the pictures WITH the technician. So what’s really going on here? I’m sure nobody will ever know since they speak out of both sides of their mouth. I even reached out to their team about the situation and was blown off. Avoid this place. Stereotypically sleazy dealership. I can go on and on about this. It was embarrassing as a first time customer of theirs that loves Fords and even spoke about buying a new Mustang they had on the lot earlier in the day. More
by 27abraham72
Helpful August 26, 2023
Two Rivers Ford is a top notch dealership with friendly staff. The entire experience was seamless and Tom Phillips was professional and wonderful to work with! Highly recommend!! staff. The entire experience was seamless and Tom Phillips was professional and wonderful to work with! Highly recommend!! More
by mike.munz731
August 09, 2023
Exceeded expectations, called back when he said he would and always was available when I had a question. and always was available when I had a question. More
by chris
Employees Worked With
July 26, 2023
This was the easiest experience that we have ever had at any dealership. This is the 3rd vehicle that we have bought from them. It didn't hurt that we had the best salesman "Tom Phillips " . Tommy has been any dealership. This is the 3rd vehicle that we have bought from them. It didn't hurt that we had the best salesman "Tom Phillips " . Tommy has been our salesman on Two of our three vehicles purchased from Two Rivers Ford. More
by cberry1000
Employees Worked With
July 16, 2023
Abe made the process of buying a new vehicle with 5 star service, engagement, and highest of integrity. The whole experience from Abe to the entire team was very professional and top notch. My easiest and service, engagement, and highest of integrity. The whole experience from Abe to the entire team was very professional and top notch. My easiest and best buying experience to date. This is how every car experience should be. Thanks Abe for making reality for me to be Bronco owner. Cheers my friend. More
by zgupta
July 16, 2023
Best buying experience ever! Lonnie is a no xx, knowledgeable, respectful sales rep. Everyone at the dealership was great! Lonnie is a no xx, knowledgeable, respectful sales rep. Everyone at the dealership was great! More
by Cobalts4me
July 13, 2023
I had a great experience with Tom and the Two Rivers Ford team. Very professional and patient. team. Very professional and patient. More
by patrickhawkins3
Employees Worked With
July 01, 2023
Joe Leming made this purchase the easiest we’ve ever experienced, we’ve purchased several cars through Ford dealerships and he’s the BEST! We even drove over 3 hours one way. experienced, we’ve purchased several cars through Ford dealerships and he’s the BEST! We even drove over 3 hours one way. More
by marsha0814
June 30, 2023
Tom was great to work with throughout the ordering and delivery, a true professional. This is the 4th new vehicle I bought from Two Rivers Ford delivery, a true professional. This is the 4th new vehicle I bought from Two Rivers Ford More
by Steven Willis
June 24, 2023
Great sales staff. John Q was friendly and helpful. Pickup/purchase process was very quick and easy. John Q was friendly and helpful. Pickup/purchase process was very quick and easy. More
by Nbarker08
