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Two Rivers Ford Inc - Service Center

Mt Juliet, TN

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92 Reviews

92 Reviews of Two Rivers Ford Inc - Service Center

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September 30, 2021

I am treated like high end vehicle dealer would. They compare to the service I receive from the Porsche dealership. Top notch. They are people you can have a relationship with. Personalized service. More

by marathon911@icloud.com
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Pate Dillard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 04, 2021 -

Two Rivers Ford responded

Thanks for the kind words and 5 star review. Our motto is to treat every customer like family, because you ARE family! Safe travels and see you on the road.

September 26, 2021

It would be great except for the wait. I tried twice and the wait was over 3 hours for an oil change and tire rotation. Third time the wait was an hour and a half so I stayed. If you would take appointment More

by sunniewood
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff Augustine
Sep 27, 2021 -

Two Rivers Ford responded

We are so sorry bout the wait. Thank you for your patience, and we want you to know we hear your concern, and are working diligently to recruit new employees to mitigate the wait times. We appreciate your business and your feedback.

September 25, 2021

Two Rivers takes care of all our vehicles. Service Department is best there is. We have been loyal customers for many years. More

by Bobby & Allison Eastland
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chuck Shelton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 27, 2021 -

Two Rivers Ford responded

Bobby and Allison, we appreciate you both so much. Thanks for being loyal customers, and thanks for the 5 star review.

September 23, 2021

Friendly staff, fast, efficient, knowledgeable service. A great place to buy from and get service on your car. I drive 50 miles to get this service and pass other dealerships on the way! Thanks! More

by lcmckvl
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tom Phillips
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Hess
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 24, 2021 -

Two Rivers Ford responded

We can't tell you how much this means to us! Thanks for being a loyal customer and for travelling the extra miles to see us. We promise we will always go the extra mile for you-- and for all of our customers. Thanks for taking the time to leave this review. We appreciate you!

September 17, 2021

16 years and counting! This dealership continues to provide outstanding customer service. Steve Hess and Kenny F are great to work with. More

by Gila06
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kenny Fitzpatrick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Hess
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 21, 2021 -

Two Rivers Ford responded

Thanks for your business for the past sixteen years. We are so happy to have earned your trust and your loyalty. Thank you!

July 10, 2021

Very professional, helpful, quick tuen around. Gave me great price, advice in a timely manner. I'll be back for all my service needs. Thank you More

by nedra_downs
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Pate Dillard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 14, 2021 -

Two Rivers Ford responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you for choosing Two Rivers Ford Inc, and we hope to see you again soon!

June 28, 2021

Pate the service advisor has been more than nice dealing with an issue we have dealt with for about months. Good follow up Take good care of me when come in for service. I do miss the Quick Lane but I w More

by Tandjbishop
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Pate Dillard
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 09, 2021

Thanks Pate for the quick and clean install of my Tri Fold bed cover for my New King Ranch. I was in and out in an hour. Great Service!! More

by swebb
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kenny Fitzpatrick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pate Dillard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 19, 2021 -

Two Rivers Ford responded

Thanks for the great review! Enjoy your mew ride!

May 30, 2021

was greeted early and taken in as soon as i got into service. truck was ready as promised and brakes were done. on drive back home everything with brake performance was awesome. calipers were all cleane More

by glegnon
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chuck Shelton
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 31, 2021 -

Two Rivers Ford responded

Hi Glenn, we're so pleased to hear that everything was completed so quickly and to your satisfaction! We hope to be of service to you again! Take care!

May 14, 2021

These are the greatest customer service people in the world. They are always friendly, professional and listen to your explanation of needs for their services. Always courteous and seem pleased that y More

by Linda12s
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Hess
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 17, 2021 -

Two Rivers Ford responded

Thank you so much for the wonderful compliment. Honestly, our customers put a smile on our faces everyday, so it's a two way street. We greatly appreciate your business and the kind words. Have a nice day!

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