Two Rivers Ford Inc - Service Center

We have bought our Fords from Two Rivers for many years. Two Rivers services all our vehicles. Service department is top notch. Chris always makes sure we are taken good care of. Two Rivers services all our vehicles. Service department is top notch. Chris always makes sure we are taken good care of. More

the moble service was great. i cannot get around as easy as i used to having the work done without having to go out was a lifesaver for me. the men who came and did the work were very good at their jo easy as i used to having the work done without having to go out was a lifesaver for me. the men who came and did the work were very good at their jobs as well as just being nice. thank you FORD More

Kept my truck for two days and did not even get it brought in to the shop area to be looked at let alone be repaired. Received no communication about what was going on and was given laughable excuses brought in to the shop area to be looked at let alone be repaired. Received no communication about what was going on and was given laughable excuses for why they never bothered looking at it. Never have good service from the representatives, however no complaints about past work done by the mechanics. More

Great Service We have been dealing with Two Rivers Ford for over 30 years and just when you think they can't get any better, they do. Chuck met when I drove up, wro We have been dealing with Two Rivers Ford for over 30 years and just when you think they can't get any better, they do. Chuck met when I drove up, wrote up the service ticket and had our truck back to me in less than 2 hours. . I'm talking replacing a major hose on a F250 Diesel. Two Rivers Ford is the Best dealer in the Nashville area, Period. More

Excellent Care and Service My CPO 2017 Escape Titanium needed service and I always take it to Two Rivers Ford, from where I purchased it. Their service team is exemplary, their My CPO 2017 Escape Titanium needed service and I always take it to Two Rivers Ford, from where I purchased it. Their service team is exemplary, their sales and marketing teams always provides the personal touch, and their management team makes it a point to greet you by name and take the time to talk with you. They truly care for their customers. I love this dealership! More

Chuck always does a great job keeping me informed of what work is being completed on my Raptor. Two Rivers always has a loaner for me when I bring it in for service. Thank you Lance Vail work is being completed on my Raptor. Two Rivers always has a loaner for me when I bring it in for service. Thank you Lance Vail More

Two Rivers Ford has been caring for my Fords since I moved to Tennessee four years ago. Great service department. When I needed a new car, I was introduced to Lonnie. Lonnie walked me through the lot an moved to Tennessee four years ago. Great service department. When I needed a new car, I was introduced to Lonnie. Lonnie walked me through the lot and sold me a used Ford Edge. His knowledge and style of delivery were and still are the best. No pressure just good listening and recommendation based on my expressed needs. Lonnie is one of the best sales consultants I've met. He continues to be interested in my experience with my Edge. Who does that anymore? Lonnie Fox is a credit to Two Rivers who by extension are a credit to Ford Motors Sales. Thank you Two Rivers and thank you Lonnie! More

My 2017 Ford C-Max had a tire pressure sensor fault that I could not resolve. Two Rivers Ford took my car in, analyzes the issue, and gave me a quote for replacing the faulty sensor. I was most surprised wh I could not resolve. Two Rivers Ford took my car in, analyzes the issue, and gave me a quote for replacing the faulty sensor. I was most surprised when they completed the repair, and told me my part and repair were still under warranty. I trust Two Rivers Ford with my vehicles. More

First of all Steve Hess is a wonderful human being and has my respect. My wife’s 2016 Ford Explorer Sport has now been in for one failure or another approximately 8-9 times. For reference it’s 6/27/2020. has my respect. My wife’s 2016 Ford Explorer Sport has now been in for one failure or another approximately 8-9 times. For reference it’s 6/27/2020. The Explorer has 42,000 miles. Has blown through 5 or so injectors leaving my wife and kids stranded several of those times. It usually works out that I’m at the firehall while my wife’s alone with the kids for 24hrs. Well Steve always has taken care of the situation sending a tow out to get her. He’s been understanding and very personable. Just this past week the cameras went out on this lemon and of course the warranty doesn’t cover that. Well Steve found a way. Great dude. If it weren’t for Steve I’d probably never deal with Two Rivers or Ford again. This coming from someone who still drives a 1993 F-150 and grand father worked for Ford for 42 yrs. We all Drive Ford. It’s sad. Just want them to do the right thing. We can count on Steve to. Thanks buddy. More