Two Rivers Ford Inc - Service Center

Friendly service First come first service. I was skeptical. But the process was easy, wait for an oil change was only an hour. Very pleased with the work and price First come first service. I was skeptical. But the process was easy, wait for an oil change was only an hour. Very pleased with the work and price More

Service made easy I was met by Steve Hess at 7am. My regular service was done in just over an hour. Turned out I needed brakes. Steve informed me and rotors were resurf I was met by Steve Hess at 7am. My regular service was done in just over an hour. Turned out I needed brakes. Steve informed me and rotors were resurfaced and pads replaced in a couple of hours. I was out by lunch. I was very happy with my experience and thankful for Steve and Two Rivers Service Department. More

Again - A Dealership That Cares! I used to dread regular auto maintenance because it was always a harrowing experience...until we were making the move to TN and had to have our car se I used to dread regular auto maintenance because it was always a harrowing experience...until we were making the move to TN and had to have our car serviced while in town looking for our future home. We would NEVER think of going anywhere else. Two Rivers knows their customers, cares about their customers and treats them wonderfully. We didn't buy our car here. We purchased it a year or so before me relocated from Chicago to Mount Juliet. But that does not matter to Two Rivers and, because of that, when the time comes, we will go no where else to buy our next vehicle and ONLY GET SERVICE from Two Rivers. Can I give you 10 stars, please? More

Best Ford Service Team, Hands Down! Two Rivers Ford has been my family's Ford dealer of choice for over a decade. Even after we moved to Gallatin, we still bring our vehicles to Two Rive Two Rivers Ford has been my family's Ford dealer of choice for over a decade. Even after we moved to Gallatin, we still bring our vehicles to Two Rivers for service. Steve Hess is excellent, and always takes care of whatever we need. Steve, and the entire service team, consistently go above and beyond! More

Great service These guys are great they even helped me and gave a loaner after Franklin ford store would not and I bought it there !!! My next car will come from tw These guys are great they even helped me and gave a loaner after Franklin ford store would not and I bought it there !!! My next car will come from two rivers ford Chris the service director is the man!!! More

Top Notch I buy all my cars from Two Rivers, and will continue to do so. The service is impeccable!. Steve Hess is the BEST! Everyone is very kind and profes I buy all my cars from Two Rivers, and will continue to do so. The service is impeccable!. Steve Hess is the BEST! Everyone is very kind and professional. I've never had a bad experience. More

Exceptional Service Two Rivers Ford couldn't be a better place to have your car serviced. Steve Hess is attentive and detailed. I was told my vehicle would be ready in Two Rivers Ford couldn't be a better place to have your car serviced. Steve Hess is attentive and detailed. I was told my vehicle would be ready in a day and it was ready early that afternoon. I was amazed how quickly they were able to address all of the items on my service and repair list. Melanie is amazing, her staff is great. There is not a single thing that I would change. Keep up the great work. Other dealerships should learn from you. More

Customer service Steve Hess is totally outstanding. Professional, knowledgeable, and trust worthy. Great experience for 16 years and counting. Steve keeps my 06 f150 r Steve Hess is totally outstanding. Professional, knowledgeable, and trust worthy. Great experience for 16 years and counting. Steve keeps my 06 f150 running strong. Very happy with this dealership. More

Two Rivers Ford - “The Worst” Oil Change Service I took a 2014 Ford Explorer in on 5/28/19 for their “The Works” oil change service. I picked up the vehicle, drove home, and parked in my garage. Re I took a 2014 Ford Explorer in on 5/28/19 for their “The Works” oil change service. I picked up the vehicle, drove home, and parked in my garage. Reviewing over the invoice and all the vehicle checks performed I noticed they used the wrong oil for my engine, 5w20 instead of 5w30. I call the service department about this and they say they hit the wrong button on the invoice and they are sure they put in 5w30. That is Issue #1, well the next day I move the vehicle out of the garage and notice there are multiple oil drips in my garage floor. I then look under the vehicle and there is oil dripping from the oil filter, oil pan, and skid plate/splash guard (i have pictures). This is Issue #2 and I was under the vehicle the day before service and none of this was present. I take it back to Two Rivers and they deflect with statements like “it’s a 100k mile vehicle” and “I saw some rust under there last time” which I’m aware of and had no relevance to the oil change issue at hand. They then check and find that their tech had dumped a lot of oil from the filter change into the skid plate/splash guard and did not clean it up. Driving home caused wind to hit it and throw the oil all over everything under the vehicle. They cleaned it up, changed oil with correct oil, offered apology over the phone, but no refund was offered for my time wasted via calls and visits over 2 days. I pick the vehicle up and ask the clerk for a refund, she checks with manager and a refund is given. I ask the clerk if a manager would like to discuss this issue with me and I get a “No we’re ok” as a response. This is why this review exists. I was respectful and kept my cool with them throughout this experience. Original Invoice: 636785 Cleanup Mess Invoice: 636980 More