Tynan's Nissan Aurora - Service Center

Super friendly, quick, and communicative. Very professional from the top down. Won’t go anywhere else to get my car serviced. Very professional from the top down. Won’t go anywhere else to get my car serviced. More

I have always loved coming here because they’re so nice. But this time just felt different. They were really busy which isn’t their fault, but they were giving only 1/2 effort honestly. I needed the wheel l But this time just felt different. They were really busy which isn’t their fault, but they were giving only 1/2 effort honestly. I needed the wheel lock for my car and they said it was extremely specific to my car and they gave me the wrong one which I paid 20$ for and they won’t give me my money back. They said it would be discounted on my next service but typically my car doesn’t need any servicing and I paid for 7 oil changes so I’m not going to get that 20$ back. More

My brakes are still squeaking after paying $375. Brought back up to shop and they sprayed my brakes with water and they were back squeaking the next day. Brought back up to shop and they sprayed my brakes with water and they were back squeaking the next day. More

Nice and Professional service the people who are working in the shop are impressive . Thanks working in the shop are impressive . Thanks More

I’m okay with your dealership, however after spending $800 two weeks ago for service on our Nissan I noticed my warning light for low window wash had appeared . I was a little annoyed that this was misse $800 two weeks ago for service on our Nissan I noticed my warning light for low window wash had appeared . I was a little annoyed that this was missed and whoever serviced the vehicle should have caught this. Not a high problem but,I know you’re better than that when it comes to service. More

Great experience. Very reassured I was getting honest feedback especially coming from another dealership where I felt I was being pushed into unneeded services Very reassured I was getting honest feedback especially coming from another dealership where I felt I was being pushed into unneeded services More

We’ve been loyal customers to Tynans Nissan for 8 years but had never experienced such poor customer service since we started coming here. We had an appointment for an oil change and transmission fluid exc but had never experienced such poor customer service since we started coming here. We had an appointment for an oil change and transmission fluid exchange and we were told it would take 2 hours. We were surprised at the lack of communication throughout the appointment when the service took over 4 hours to complete. When staff were inquired about the process, there was no explanation other than it would be done soon. Staff seemed uncaring and irritated that they were being asked. We just ask for professionalism. Don’t say something is going to take 2 hours when it’s going to take 4 hours. If there’s been an unexpected delay, then communicate the reason for the delay instead of avoiding the customer and acting irritated when the customer asks about the length of time. All the past times we’ve come here, we were cordially updated in person and over the phone throughout the process. If there were delays, it was communicated. This was consistent for the 8 years we’ve been coming here. This time was completely different. It was as though we came to a different place. When I called to make the appointment, the person I spoke to over the phone asked me to repeat myself several times because he would be talking to someone else while I was talking. I called again a few days later to see if I could make adjustments to the original appointment time and the same individual answered. He ended up doing the same thing he did a few days earlier where he would be talking to someone in the shop while talking to me resulting in asking me to repeat myself. I didn’t feel valued and I felt there was a lot of mismanagement going on. I feel the quality and customer service has drastically changed overall. It is amazing how 4 hours of terrible customer service can completely overturn 8 years of good, quality service. More

As expected, my experience with Tynan Nissan Dealership was great! My air conditioner went out on my car & with these extremely hot days, I needed it! Rich was able to get me an appointment quickly. My car was great! My air conditioner went out on my car & with these extremely hot days, I needed it! Rich was able to get me an appointment quickly. My car was finished the same day & the charge was very reasonable! I always have a very positive, professional & friendly experience each & every time I bring my car in for service!!!! More

Nice place with very friendly, fast, and fair service. However, a service advisor name Rich McAnally is so excellent and always very helpful and he is the main reason that I go there everytime and recomm However, a service advisor name Rich McAnally is so excellent and always very helpful and he is the main reason that I go there everytime and recommend him to everyone. More

Luke was friendly, professional, and knowledgeable. The quote was easy to understand and accurate. No hidden charges or excess labor charges for simple items (a different shop included 30-minutes of la The quote was easy to understand and accurate. No hidden charges or excess labor charges for simple items (a different shop included 30-minutes of labor to change the cabin air filter which is ridiculous). The work was completed quickly and on time. More