Tynan's Volkswagen

I did express service. The service writer Calysta did a very nice job of keeping me posted and even though it was an afternoon service they did it quite expeditiously. The service writer Calysta did a very nice job of keeping me posted and even though it was an afternoon service they did it quite expeditiously. More

I went in for an oil change and a recall for a ECM the oil change was done and apparently the computer was down and they could not do my recalls on the ECM so they said once the computer is up and back on oil change was done and apparently the computer was down and they could not do my recalls on the ECM so they said once the computer is up and back online they would call me so I could bring in my car so they can fix an ECM I haven’t gotten a call yet my appointment was back in May 3 so I’m still waiting for the call More

This experience was very good because the wait wasn't too long and the front desk service man was so very polite and kind.They also washed my car and it looked great. long and the front desk service man was so very polite and kind.They also washed my car and it looked great. More

It’s always great to work with Tynans VW service center, especially with Cauther! He’s great! especially with Cauther! He’s great! More

Came in with no appointment as thought tire light on. Actually it was a read light that was out. They took care of it without an appointment needed. Actually it was a read light that was out. They took care of it without an appointment needed. More

Tynan’s have been very friendly and helpful. I’ve been in 3 times I’ve dealt with salesman, service manager, and mechanics and all of them have been great. I will definitely go back. Thank you Ty I’ve been in 3 times I’ve dealt with salesman, service manager, and mechanics and all of them have been great. I will definitely go back. Thank you Tynan’s your appreciated More

Gentleman at the parts department was very professional and personal which we don’t get that much these days so I really appreciate it it made me want to come back again I usually go to the one on 102nd bu and personal which we don’t get that much these days so I really appreciate it it made me want to come back again I usually go to the one on 102nd but I would definitely go back to you guys better,not only because you’re closer to me but also because of the friendliness at your dealership More

Every time I take my car in for repairs there is additional damage to something else. additional damage to something else. More

Good morning, The head of the service department has now told me twice that my car would not be done before end of day, when it is always done earlier. I understand the approach of protecting yourself “just told me twice that my car would not be done before end of day, when it is always done earlier. I understand the approach of protecting yourself “just in case” but imagine if having optimism at the start of the interaction could change the customer service relational quality? Yes, be realistic (“it could take more time”) and eager to put good customer service first (“we are committed to being early and appreciate having you today.”) I did get this at the end, however this was after the initial meeting with him where he indicated that I would have to leave my car with him until end of day (did not sound like a choice) and this was after being told on the phone that it would be two hours only. What this gentleman does not know is the optimism and kindness could have helped for this full-time working mother to have a bit of hope that she could see her 2 year old daughter before bath time. Instead, the negativity and pessimism created this initial sense of disappointment which resulted in a very negative experience. Customer service should entail the above mentioned components, otherwise I am ok with going to another location. Thank you for reading. Dr. Kaily Clark More

Everyone was friendly and offered great service. Service completed on time. Staff inspired confidence and were knowledgeable. Service completed on time. Staff inspired confidence and were knowledgeable. More