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Universal Hyundai
Orlando, FL
4,247 Reviews
Dear Valued Customer,
Welcome to Universal Hyundai! Universal Hyundai is a thriving dealership that is constantly seeking better ways to service the dedicated Hyundai vehicle owners throughout Orlando and Central Florida.
Our Mission Statement
With Teamwork, we will continually improve the buying and servicing experience for our customers. We strive to remain the dealer of choice in Central Florida through proper training, innovation and commitment to the total customer satisfaction. Create a rewarding environment for our employees to operate with the highest levels of honesty, trust and integrity; Our goal is to insure the growth of profitability necessary to complete Our Mission.
Our e-Team Professionals
We have a strong and committed Internet Sales staff with many years of experience satisfying our customers' needs. Feel free to browse our inventory on-line, request more information about vehicles, set up a test drive, or inquire about financing!
Why Buy at Universal Hyundai?
During the process of researching the vehicles and dealerships that you would like to do business with, we wanted an opportunity to highlight to you why your purchase should be made here:
Location: Universal Hyundai is located just minutes from everywhere in the Central Florida Market. We are just north of 417 on South Orange Blossom Trail in Orlando.
Service: We consistently rank higher than the Southeast Region in the Initial Customer Satisfaction Index performed by Hyundai with all clients who drive home a new Hyundai from our dealership.
State of the Art Facility: Our immaculate showroom and Service Department are designed with you in mind. Hungry? Enjoy various dishes, sandwiches, desserts, smoothies and specialty beverages at "Nero's Table" our own in house eatery, on-site rental service available, comfortable service lounge and complimentary nail salon.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday 12:00 PM - 6:00 PM
Service
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 8:00 PM
Saturday 7:00 AM - 8:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 8:00 PM
Saturday 7:00 AM - 8:00 PM
Sunday Closed
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Showing 4,247 reviews
May 07, 2021
It was really fast, and Jennifer's attention is the best, she always makes all the things easier and makes me feel comfortable during my visit. she always makes all the things easier and makes me feel comfortable during my visit. More
by kirilangeloff
Verified CustomerEmployees Worked With
Jennifer Macias
May 07, 2021
The service was awesome and professional. Keep up the excellent work. I have been a vehicle owner for 11 years and the service throughout the many years were super so much so that I bought a new vehicle excellent work. I have been a vehicle owner for 11 years and the service throughout the many years were super so much so that I bought a new vehicle recently More
by ALLANSALFARLIE
Employees Worked With
Gilbert Gregory
May 07, 2021
Giovanni was exceptional. He took me earlier than my appointment and prevented me from waiting extra time for my service appreciated him for Stella customer service appointment and prevented me from waiting extra time for my service appreciated him for Stella customer service More
by CGLINTZ
Employees Worked With
May 07, 2021
Didn’t have part when I arrived had to come back second day. Then fixed the wrong thing charged my warranty. Then they forgot to order the part I needed. Chased her for another three weeks. She said I cou day. Then fixed the wrong thing charged my warranty. Then they forgot to order the part I needed. Chased her for another three weeks. She said I could have a loaner then when I asked she said they didn’t do that. Terrible customer service. You should be ashamed. Just another reason after four purchases at this dealership I traveled 90 miles from my home to purchase with another dealership. Love the car, your dealership needs help. More
by SKANDERS0702
Employees Worked With
May 07, 2021
Excellent Service. Ms Yami Amador is a great individual. Cordial, friendly, and knows her job. I wouldn't go to any other place. No doubt she's a great asset in your company Cordial, friendly, and knows her job. I wouldn't go to any other place. No doubt she's a great asset in your company More
by Miamidayamy
Employees Worked With
Yami Amador
May 07, 2021
Buen trabajo y profesional excelente trato . El señor Buen trabajo y profesional excelente trato . El señor José Barbastefano muy amable recomendado fue fácil Gracias a su carisma todo fue mas fácil y r Buen trabajo y profesional excelente trato . El señor José Barbastefano muy amable recomendado fue fácil Gracias a su carisma todo fue mas fácil y rápido Gracias 👍 More
by RAFAELYMABE
May 07, 2021
made appt for oil change and didn't get car back for 3 hrs! I was there at 0900 for a 0915 appt and didn't get to service writer until 0930! That's just crazy... also got the car back with oil prints on t hrs! I was there at 0900 for a 0915 appt and didn't get to service writer until 0930! That's just crazy... also got the car back with oil prints on the hood, engine cover and door handles on BOTH sides of the car. also the mechanic working on my car took FIVE tries before he figured out what the correct size of my oil bolt was!! Seriously?? He also took off the engine cover for some reason and also left my + battery terminal cover open... Wonder if this was his first time changing oil.. More
by LMC50
May 07, 2021
Great customer service.Carlos Mejias fulfill all my Great customer service. Carlos Mejias fulfill all my questions and requirements. Service time should be less.,waiting time is extremely longer for t Great customer service. Carlos Mejias fulfill all my questions and requirements. Service time should be less.,waiting time is extremely longer for the kind of service . More
by alpardo1
Employees Worked With
May 07, 2021
Very good service nice employees and the quality of the service in my car was very profesional thank you all i am satisfied see ya
