Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Universal Hyundai
Orlando, FL
4,267 Reviews
Dear Valued Customer,
Welcome to Universal Hyundai! Universal Hyundai is a thriving dealership that is constantly seeking better ways to service the dedicated Hyundai vehicle owners throughout Orlando and Central Florida.
Our Mission Statement
With Teamwork, we will continually improve the buying and servicing experience for our customers. We strive to remain the dealer of choice in Central Florida through proper training, innovation and commitment to the total customer satisfaction. Create a rewarding environment for our employees to operate with the highest levels of honesty, trust and integrity; Our goal is to insure the growth of profitability necessary to complete Our Mission.
Our e-Team Professionals
We have a strong and committed Internet Sales staff with many years of experience satisfying our customers' needs. Feel free to browse our inventory on-line, request more information about vehicles, set up a test drive, or inquire about financing!
Why Buy at Universal Hyundai?
During the process of researching the vehicles and dealerships that you would like to do business with, we wanted an opportunity to highlight to you why your purchase should be made here:
Location: Universal Hyundai is located just minutes from everywhere in the Central Florida Market. We are just north of 417 on South Orange Blossom Trail in Orlando.
Service: We consistently rank higher than the Southeast Region in the Initial Customer Satisfaction Index performed by Hyundai with all clients who drive home a new Hyundai from our dealership.
State of the Art Facility: Our immaculate showroom and Service Department are designed with you in mind. Hungry? Enjoy various dishes, sandwiches, desserts, smoothies and specialty beverages at "Nero's Table" our own in house eatery, on-site rental service available, comfortable service lounge and complimentary nail salon.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday 12:00 PM - 6:00 PM
Service
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 8:00 PM
Saturday 7:00 AM - 8:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 8:00 PM
Saturday 7:00 AM - 8:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 4,267 reviews
November 30, 2017
Great It was my first time buying a new car and the sales person Thor was very helpful from beginning to end, he never gave up and he treat me like a person It was my first time buying a new car and the sales person Thor was very helpful from beginning to end, he never gave up and he treat me like a person, a friend and not like just another customer More
by Juancho1107
Employees Worked With
Amine Saaidi, Thor Thorrisson
November 30, 2017
Lightening Veloster After having a horrible first experience with you guys and then getting Cham as our salesperson, he really did a great job and I am very happy with my After having a horrible first experience with you guys and then getting Cham as our salesperson, he really did a great job and I am very happy with my new car!! More
by nikki.aguirre2
Verified CustomerEmployees Worked With
Felix Matos, Chris Cham
November 29, 2017
Gracias!! Agradeciada con Adam por su ayuda. Fui con unas especificaciones para el auto que queria y necesitaba. Y lo encontré. Enamorada de mi nuevo auto. Agradeciada con Adam por su ayuda. Fui con unas especificaciones para el auto que queria y necesitaba. Y lo encontré. Enamorada de mi nuevo auto. More
by Nilsa Rivera
November 29, 2017
Amazing The best experience I have ever had buying a car. Ramces was the best dealer i have ever worked with and gave me exactly what I wanted for a car and t The best experience I have ever had buying a car. Ramces was the best dealer i have ever worked with and gave me exactly what I wanted for a car and the right price point. More
by kmitchell2997
Employees Worked With
November 29, 2017
Had a good experience I didn’t feel pressured or talk down to. Sales person Ramcres Rivera was able to make me understand the difference between this model and my 2015. He I didn’t feel pressured or talk down to. Sales person Ramcres Rivera was able to make me understand the difference between this model and my 2015. He came off as friendly and knowledgeable. All together I had a great experience More
by Happy buyer
November 28, 2017
Condescending and Unhelpful Staff Went just yesterday to get something fixed on my shifter. It was a recall--mind you I've only had my Sonata 2011 for about five or so years but I've b Went just yesterday to get something fixed on my shifter. It was a recall--mind you I've only had my Sonata 2011 for about five or so years but I've been complete xxxx! Car ALWAYS has issues that need to be taken to get a recall for and wastes so much of my time. My mom has owned her car (not Hyundai) since 08 and hasn't had a quarter of the problems this car brings. If I were to give someone a word of advice it's to NOT buy a Hyundai. I deeply regret buying mine, and if I could sell it with no trouble, I would in the blink of an eye. I tell everyone who asks me, to not buy this junk car. It's all looks and not motor, but I digress--that had been checked before but the repair person who previously looked at it said that he CHECKED it and there was no issue with it. Clearly not the case! The problem arouse just the other day, so when I brought it to the repair man I told him that this issue was happening and I told him about the recall and how they said it wouldn't be an issue because my car didn't have a problem with it, he told me that the recall had been done and I'd just have to pay. What? No. You LOOKED at it and told me nothing was wrong. How are you going to fix something that wasn't even broken? I highly doubt that was the case, seeing as they don't like to waste their own time but love wasting yours. He used a very condescending tone with me too, and brought a list of the recalls that had been done--I knew it was quite a few but it was more than I imagined! It was close to (or possible over, because the page cut some off) 20 RECALLS. 20. THAT'S INSANE. I was blown away by the number of times I'd come to get this car recalled, and I asked to take a picture of it to show everyone just why they SHOULDN'T buy a Hyundai. Anyways, the staff kept being very snappy and unreasonable (mind you, the problem was so serious I couldn't shut my car off or lock the doors), and said he couldn't tell me how much it was to fix the problem. He could only tell me after they charged me $100 for a check up, and that it could be any amount. I left, and honestly, I never want to come back. More
by Guest C
Employees Worked With
I didn't jot down his name--but I should have!
November 27, 2017
Adam Easy, not stressful & sastified with the overall experience. I was very pleased with the car & how they assisted me since I was a first time buyer. Easy, not stressful & sastified with the overall experience. I was very pleased with the car & how they assisted me since I was a first time buyer. More
by kyleenyiri
Employees Worked With
Adam Revak
November 25, 2017
Easy going experience No pressure experience, James was very patient and caring for me and my situation. Any one interested in getting a car I reccomened James and his mana No pressure experience, James was very patient and caring for me and my situation. Any one interested in getting a car I reccomened James and his manager Jose. Also Felix was great with taking care of our finance. More
by strieter40
November 25, 2017
GREAT PURCHASE I'm so happy with my new sonata sport, it filled full my expectations it's so comfortable to drive, every single feature is amazing and also Gabriel a I'm so happy with my new sonata sport, it filled full my expectations it's so comfortable to drive, every single feature is amazing and also Gabriel and Carlos they know everything about hyundai's cars. More
by kdiaz468
Employees Worked With
Gabriel Carrillo
November 25, 2017
What an experience! Everyone at the dealership was extremely friendly, and attentive! Thor was incredibly patient, and helpful. We test drive 4 vehicles, and he took the Everyone at the dealership was extremely friendly, and attentive! Thor was incredibly patient, and helpful. We test drive 4 vehicles, and he took the time to understand what my husband and I were looking for. Everyone was so very helpful, I would definitely recommend this dealership. More
by anacgutierrez1
