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Universal Hyundai

Orlando, FL

4.5
4,267 Reviews
Dear Valued Customer, Welcome to Universal Hyundai! Universal Hyundai is a thriving dealership that is constantly seeking better ways to service the dedicated Hyundai vehicle owners throughout Orlando and Central Florida. Our Mission Statement With Teamwork, we will continually improve the buying and servicing experience for our customers. We strive to remain the dealer of choice in Central Florida through proper training, innovation and commitment to the total customer satisfaction. Create a rewarding environment for our employees to operate with the highest levels of honesty, trust and integrity; Our goal is to insure the growth of profitability necessary to complete Our Mission. Our e-Team Professionals We have a strong and committed Internet Sales staff with many years of experience satisfying our customers' needs. Feel free to browse our inventory on-line, request more information about vehicles, set up a test drive, or inquire about financing! Why Buy at Universal Hyundai? During the process of researching the vehicles and dealerships that you would like to do business with, we wanted an opportunity to highlight to you why your purchase should be made here: Location: Universal Hyundai is located just minutes from everywhere in the Central Florida Market. We are just north of 417 on South Orange Blossom Trail in Orlando. Service: We consistently rank higher than the Southeast Region in the Initial Customer Satisfaction Index performed by Hyundai with all clients who drive home a new Hyundai from our dealership. State of the Art Facility: Our immaculate showroom and Service Department are designed with you in mind. Hungry? Enjoy various dishes, sandwiches, desserts, smoothies and specialty beverages at "Nero's Table" our own in house eatery, on-site rental service available, comfortable service lounge and complimentary nail salon.
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12801 South Orange Blossom Trail

Orlando, FL

32837

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Showing 4,267 reviews

September 13, 2017

Exellent service I was very happy with my purchase and how I was part of the family I never feel stress and I came out very happy with my car! You guys went above and More

by Jules2660
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlos DeJesus
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 20, 2017 -

Universal Hyundai responded

Thank you for sharing this wonderful review. We are happy to hear that you had a great experience with us and made you car buying process hassle free. Congrats!!

September 12, 2017

Amazing service! Alexandra Martinez is amazing! I am so thankful she was able to help us purchase our vehicle. I will definitely come back to purchase another vehicle More

by haleygardner45
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alexandra Martinez
Sep 20, 2017 -

Universal Hyundai responded

Thank you for your kind words! Alexandra is a great employee. Glad to hear she was helpful.

September 12, 2017

Amazing and professional service!!!! I want to thank you for your great service and excellent effort to help us with the selection of our new vehicle. We are very happy with our new car. More

by leticia rodriguez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alexis Ramos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 20, 2017 -

Universal Hyundai responded

It's wonderful to hear that we was able to show you such a pleasant car buying experience! We strive to show our customers attentive, helpful and friendly service, and I'm so glad that you appreciated that from us, Thank you so much for taking the time to write this great review for us, and please let us know if there's anything we can do to ensure that you have a 5 star experience with us next time! Kind regards

September 11, 2017

Mel I would have liked help setting up the blue tooth will probably come in and have some one help me do it. I think it should have been done while ther More

by melgibson.girl
Customer Service
Recommend Dealer
Yes
Sep 20, 2017 -

Universal Hyundai responded

Mel, Thank you for sharing your review. We do apologize if your Bluetooth was not set up at time of purchase. We will be more than happy to assist you in our service department, we will see you soon!

September 08, 2017

Fantastic Experience If you stop at this dealership you need to go see Sabi. Extremely friendly and knowledgeable. The entire purchase process was extremely smooth. The de More

by al13
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sabi (sales) and Robert (finance)
Sep 20, 2017 -

Universal Hyundai responded

We're so happy to have been able to assist you and thank you so much for taking the time to let us know how everything went. We hope you're loving the new ride. Thank you again for the awesome kudos, we wish you all the best and are here anytime you need us!

September 07, 2017

Excellent salesmanship! Enrique Zegarra is the best salesperson you can meet when buying a car! He was professional, courteous and efficient. We had a great experience beca More

by mayramacaraig
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Enrique Zegarra
Sep 20, 2017 -

Universal Hyundai responded

Thank you for taking the time to leave a review. We're so glad to hear that Enrique went above and beyond to make sure your car buying process went smooth. Congrats!!

September 06, 2017

Sales team BAD, Sevice Team Pretty Good Be cautious of how they steer you and show you too many options in a short time, it is overwhelming. Their service dept is pretty good though, if not More

by kmc1868
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Adam Revak
Sep 19, 2017 -

Universal Hyundai responded

We would like to thank you for sharing your experience with us and voicing your concerns about our customer service. We strive to provide our customers with attentive, helpful and prompt service, and we will be sure to use your feedback to improve our processes. We hope to have the opportunity to show you a better experience in the future.

September 02, 2017

very good experience very very good experience...the only issue was the AC but am scheduled for a check up this weekend....nick gomez was very professional and i highly re More

by lawshark78
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
nick gomez
Sep 19, 2017 -

Universal Hyundai responded

Thank you for sharing your kind review with us!

September 02, 2017

Excellent customer service. When I buy my next Hyundai it will be at this dealership. The entire process was quick, efficient, honest and enjoyable. Highly More

by Janette41
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Cepeda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amine Saaidi, Thor Thorrisson
Sep 20, 2017 -

Universal Hyundai responded

Thank you for sharing this kind review!

August 31, 2017

Love the brand, love the service! Everything was great! I would recommend them to anyone! Friendly, professional and informative service! I feel confident in my purchase and will defin More

by roseflores1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Enrique Zegarra
Sep 01, 2017 -

Universal Hyundai responded

Thank you for the kind words and recommendations!

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