Alexis Ramos

Terrible experience not only was the actual buying process terrible. The finance department charge me for a new tag even though I requested a transfer now months later the air condition has gone out i process terrible. The finance department charge me for a new tag even though I requested a transfer now months later the air condition has gone out in the vehicle and I cannot get a single reply from the dealership. Very very poor customer service. More

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I was fine until he disregarded what I asked of him which was the bow. It's the little things. Plus, no follow-up calls etc. no paper work. Selling a car is easy. It was ok. Alex made it happen. I genuinely was the bow. It's the little things. Plus, no follow-up calls etc. no paper work. Selling a car is easy. It was ok. Alex made it happen. I genuinely appreciate him. I will see him in about 6 to one year to swap my car. you're the man!! More

by jessya573 Verified Customer Verified Customer

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It’s always a great experience to have a professional team of people that will work with us on getting the best cars in the market. team of people that will work with us on getting the best cars in the market. More

by Manuel Valentin Padilla Verified Customer Verified Customer

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Purchased a 2024 Hyundai Santa Cruz in Dec 2024 with 6,000 miles on it from universal Hyundai. Leased vehicle I was told..... Now 3,000 miles later the harness for all electrical went out and they a 6,000 miles on it from universal Hyundai. Leased vehicle I was told..... Now 3,000 miles later the harness for all electrical went out and they are telling me they are working on it, however I just found out it was replaced at 34 miles! This was not disclosed to me when purchased or on its Carfax report. This tells me it's a lemon, but they just say they will fix it and call me when it's ready. No refund of course for this truck I paid cash for! A car with now 9,000 miles and the whole electrical system is blown and they want to FIX IT? WTH?? DO NOT BUY FROM THIS DEALERSHIP!!! More

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Loved the Customer Service by Carlos Escobar and Alexis Ramos. Calm, no rush, no pushing to buy a car without having all of my questions answered. Ramos. Calm, no rush, no pushing to buy a car without having all of my questions answered. More

by chefsira Verified Customer Verified Customer

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Always great working with Fabio, he really takes care of. Was great to work with Alexis as well, really made the deal work right! Was great to work with Alexis as well, really made the deal work right! More

by TRAVISGRIFFIN12 Verified Customer Verified Customer

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It’s was so easy and fast! My wife and I found what we wanted. She loves the car, I highly recommend Universal Hyundai. My wife and I found what we wanted. She loves the car, I highly recommend Universal Hyundai. More

by MINNANGISAAC Verified Customer Verified Customer

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We recently bought a car for my son, and the experience was exceptional thanks to Miguel. He was amazing from start to finish — incredibly truthful, super knowledgeable, and never once did we feel pressure was exceptional thanks to Miguel. He was amazing from start to finish — incredibly truthful, super knowledgeable, and never once did we feel pressured. Miguel went above and beyond to make sure we found the perfect car, answering all our questions with patience and expertise. I highly recommend him to anyone looking for a great car-buying experience! More

by FCOSTA.RN Verified Customer Verified Customer

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Once they have your money they don’t call back. Ignore problems. Buy somewhere else. Ignore problems. Buy somewhere else. More

by SABONSJAMES Verified Customer Verified Customer

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Very professional and kindly person. Know your jobs and had fully trained and experienced in your industry Know your jobs and had fully trained and experienced in your industry More

by MIKERODRIGUEZ1992 Verified Customer Verified Customer

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