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Universal Hyundai
Orlando, FL
4,249 Reviews
Dear Valued Customer,
Welcome to Universal Hyundai! Universal Hyundai is a thriving dealership that is constantly seeking better ways to service the dedicated Hyundai vehicle owners throughout Orlando and Central Florida.
Our Mission Statement
With Teamwork, we will continually improve the buying and servicing experience for our customers. We strive to remain the dealer of choice in Central Florida through proper training, innovation and commitment to the total customer satisfaction. Create a rewarding environment for our employees to operate with the highest levels of honesty, trust and integrity; Our goal is to insure the growth of profitability necessary to complete Our Mission.
Our e-Team Professionals
We have a strong and committed Internet Sales staff with many years of experience satisfying our customers' needs. Feel free to browse our inventory on-line, request more information about vehicles, set up a test drive, or inquire about financing!
Why Buy at Universal Hyundai?
During the process of researching the vehicles and dealerships that you would like to do business with, we wanted an opportunity to highlight to you why your purchase should be made here:
Location: Universal Hyundai is located just minutes from everywhere in the Central Florida Market. We are just north of 417 on South Orange Blossom Trail in Orlando.
Service: We consistently rank higher than the Southeast Region in the Initial Customer Satisfaction Index performed by Hyundai with all clients who drive home a new Hyundai from our dealership.
State of the Art Facility: Our immaculate showroom and Service Department are designed with you in mind. Hungry? Enjoy various dishes, sandwiches, desserts, smoothies and specialty beverages at "Nero's Table" our own in house eatery, on-site rental service available, comfortable service lounge and complimentary nail salon.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday 12:00 PM - 6:00 PM
Service
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 8:00 PM
Saturday 7:00 AM - 8:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 8:00 PM
Saturday 7:00 AM - 8:00 PM
Sunday Closed
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Showing 4,249 reviews
May 31, 2017
Enrique went the mile to help after light shutting down. He's a great worker and helped in many beneficial ways 😌I really appreciated how he gave coffee to went the mile to help after light shutting down. He's a great worker and helped in many beneficial ways 😌I really appreciated how he gave coffee to my mother... but by going to the gas station. Also for helping me find a wonderful car 😌 More
by Brittany
Employees Worked With
Enrique Zegarra
May 31, 2017
Car issues Universal Nissan went the extra mile to help me with my car issues. Trying to decide to fix my old car or by a new one.... Bought a new Rogue and am Universal Nissan went the extra mile to help me with my car issues. Trying to decide to fix my old car or by a new one.... Bought a new Rogue and am very happy with the service and expertise Chris and Jorge showed. Thank you! Sue More
by Sue
Employees Worked With
Jorge in service and Chris Oliva in sales
May 31, 2017
No Comment No comment in regards to service, car dealerships are what they are and will never change!!! You must go prepared to haggle and defend your ground! Th No comment in regards to service, car dealerships are what they are and will never change!!! You must go prepared to haggle and defend your ground! They work on commissions very very aggressively More
by efranklin_63
Verified CustomerEmployees Worked With
I'm not sure of the other name, Thor Thorrisson
May 31, 2017
Excellent Super happy with the service that Eric give to me I will recommend Universal Hyundai to my friend and family. Happy with my new Elantra Super happy with the service that Eric give to me I will recommend Universal Hyundai to my friend and family. Happy with my new Elantra More
by kwame.crawford
Employees Worked With
Eric Rivera
May 30, 2017
A little mentoring I asked that your sales managers be mentored , I don't feel I should take 3 and 4 price changes for a customer to accept your purchage price I asked that your sales managers be mentored , I don't feel I should take 3 and 4 price changes for a customer to accept your purchage price More
by mglasgow55
Employees Worked With
Steven Rivera
May 27, 2017
Great sales This was a great experience. I would reccomend Enrique to anyone. This was a great experience and they helped make it work. I felt valued. This was a great experience. I would reccomend Enrique to anyone. This was a great experience and they helped make it work. I felt valued. More
by dannyhosek
Employees Worked With
Finance Manager, Luis Narvaez, Enrique Zegarra
May 26, 2017
New Hyundai customer Frankie and Robert were knowledgeable and thorough and made our buying experience fun! We will definitely recommend Universal Hyundai and Frankie to f Frankie and Robert were knowledgeable and thorough and made our buying experience fun! We will definitely recommend Universal Hyundai and Frankie to family and friends looking for a new car! More
by jenalexander225
May 25, 2017
Love Universal Hyundai I've purchased three times from this dealership over the past 10 years and will continue. Not only because I love Hyundais but because of my sales rep I've purchased three times from this dealership over the past 10 years and will continue. Not only because I love Hyundais but because of my sales rep. More
by maxidix
Employees Worked With
Teodoro Seminario, Jose Quezada
May 25, 2017
Universal Hyundai....one story after another AFTER signing lease documents, the dealer told me they needed to know who was going to drive the vehicle BEFORE it could be delivered to me. I told t AFTER signing lease documents, the dealer told me they needed to know who was going to drive the vehicle BEFORE it could be delivered to me. I told them I have leased and owned many vehicles and this is the FIRST TIME I have ever been asked to supply this information. I told them their request was ridiculous and that they should tear up the paperwork. They agreed to do so. Following this, I spoke with the sales manager who indicated that this requirement came from hyundai and furthermore that hyundai insisted on seeing my latest paystub..............all of this AFTER they had me sign lease documents and taken my first month's payment. Again, I told them their request was ridiculous and that they should tear up the paperwork. They agreed to do so. Following this I received a phone call from the sales person who indicated there was a big misunderstanding and that he was prepared to deliver the vehicle. I told him I leased the vehicle elsewhere. More
by rfp1.1
Employees Worked With
May 25, 2017
Top notch salesman Jonathan treated us like family and got us not one but two vehicles the same day! Great experience and will be back! We will recommend him to all we k Jonathan treated us like family and got us not one but two vehicles the same day! Great experience and will be back! We will recommend him to all we know! More
by ChrisFarr
Employees Worked With
Jonathan Cruz
