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Universal Hyundai
Orlando, FL
4,265 Reviews
Dear Valued Customer,
Welcome to Universal Hyundai! Universal Hyundai is a thriving dealership that is constantly seeking better ways to service the dedicated Hyundai vehicle owners throughout Orlando and Central Florida.
Our Mission Statement
With Teamwork, we will continually improve the buying and servicing experience for our customers. We strive to remain the dealer of choice in Central Florida through proper training, innovation and commitment to the total customer satisfaction. Create a rewarding environment for our employees to operate with the highest levels of honesty, trust and integrity; Our goal is to insure the growth of profitability necessary to complete Our Mission.
Our e-Team Professionals
We have a strong and committed Internet Sales staff with many years of experience satisfying our customers' needs. Feel free to browse our inventory on-line, request more information about vehicles, set up a test drive, or inquire about financing!
Why Buy at Universal Hyundai?
During the process of researching the vehicles and dealerships that you would like to do business with, we wanted an opportunity to highlight to you why your purchase should be made here:
Location: Universal Hyundai is located just minutes from everywhere in the Central Florida Market. We are just north of 417 on South Orange Blossom Trail in Orlando.
Service: We consistently rank higher than the Southeast Region in the Initial Customer Satisfaction Index performed by Hyundai with all clients who drive home a new Hyundai from our dealership.
State of the Art Facility: Our immaculate showroom and Service Department are designed with you in mind. Hungry? Enjoy various dishes, sandwiches, desserts, smoothies and specialty beverages at "Nero's Table" our own in house eatery, on-site rental service available, comfortable service lounge and complimentary nail salon.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday 12:00 PM - 6:00 PM
Service
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 8:00 PM
Saturday 7:00 AM - 8:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 8:00 PM
Saturday 7:00 AM - 8:00 PM
Sunday Closed
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Showing 4,265 reviews
March 26, 2017
Excellent car buying experience Fast, comfortable & excellent car buying experience. Would definitely recommend to others. It was the best experience I've heard while buying a car. E Fast, comfortable & excellent car buying experience. Would definitely recommend to others. It was the best experience I've heard while buying a car. Everyone was very nice from the moment I walked in the doors until I left with the car. No one pressured me into anything, only accommodated my needs. More
by yarypr27
Verified CustomerEmployees Worked With
March 26, 2017
Great experience at Universal Hyundai I have not been to a car dealership since my previous new vehicle purchase back in 2003. This was my first experience in over 13 years. My demanding I have not been to a car dealership since my previous new vehicle purchase back in 2003. This was my first experience in over 13 years. My demanding work schedule and my personal ability to maintain the previous new vehicle (2003) prevented me from prior visits. I had previous experience with the dealerships brand (Hyundai) from prior rentals during vacations or for personal use. This gave me a strong idea of the vehicle I was interested in. The experience at Universal Hyundai was exceptional in my opinion. My sales associate (Enrique Zegarra) was extremely professional, courteous, and very respectful. I am not bi-lingual, (english speaking only); but my salesman was and this WAS NOT a factor in the sales experience. I am very satisfied with the entire experience at Universal Hyundai and would highly recommend this dealership to any individual considering the purchase of a new vehicle!! More
by fldetor
Employees Worked With
Carlos Garces, Enrique Zegarra
March 26, 2017
Excellent car buying experience, from internet sales to finance they were helpful and honest with no pressure! I would definitely buy here again, they were gr car buying experience, from internet sales to finance they were helpful and honest with no pressure! I would definitely buy here again, they were great! More
by ffmoss81
Employees Worked With
Juan morales
March 26, 2017
Why I love Universal Hyundai and my Hyundai Elantra I have found Universal Hyundai sales and service people to be very professional and personable Carlos DeJesus answered all my questions about the beau I have found Universal Hyundai sales and service people to be very professional and personable Carlos DeJesus answered all my questions about the beautiful new Elantra I was interested in and answered some questions I didn't know to ask I enjoyed the experience of buying this new Elantra thanks to Carlos DeJesus and can't wait to recommend my friends and family to Universal Hyundai More
by rondalee08
March 25, 2017
Red 2016 In dealing with Miguel Resto for s second time I found him found him to be Responsive ,courteous professional and attentive. Will definitely recomm In dealing with Miguel Resto for s second time I found him found him to be Responsive ,courteous professional and attentive. Will definitely recommend him to friends More
by sawyer.phyllis
Employees Worked With
March 25, 2017
Trust needs to be earned Steven did a great job and was knowledgeable. However, having to come back to the dealership 2 times (in which my appointment was never recorded)to g Steven did a great job and was knowledgeable. However, having to come back to the dealership 2 times (in which my appointment was never recorded)to get a scratch evaluated is ridiculous. After arriving the salon had said the scratch cannot be taken out. Another appointment would have to be made to correct the scratch. Note: my commute is about 40 minutes each way. Completely unacceptable. More
by lkratochvil2
Employees Worked With
Juan (auto salon), Steven Rivera
March 25, 2017
EXELENTE SERVICIO EXCELENTE SERVICIO ESTUVIMOS MUY CONTENTOS CON LA COMPRA DEL VEHICULO EL CUAL FUE UNA GRAN OFERTA Y GRACIAS A LOS VENDEDORES Y TODO EL STAFF PUDIMOS C EXCELENTE SERVICIO ESTUVIMOS MUY CONTENTOS CON LA COMPRA DEL VEHICULO EL CUAL FUE UNA GRAN OFERTA Y GRACIAS A LOS VENDEDORES Y TODO EL STAFF PUDIMOS COMPRAR Y LLEGAR A UN ACUERDO SATISFACTORIO. More
by gmillan_2
Employees Worked With
Teodoro Seminario, Jose Quezada
March 24, 2017
Good experience My sales person Badr went above and beyond to give me a satisfying and positive experience buying a new car. The car is everything my family needs and My sales person Badr went above and beyond to give me a satisfying and positive experience buying a new car. The car is everything my family needs and exceeds expectations. More
by marian.viscer
Employees Worked With
Badr Bouchnafa
March 24, 2017
Why isn't my trade-in paid off yet? purchased a much lesser car with higher interest rate, higher insurance costs, higher monthly payment. Bought purely on Hyundai's reputation. Salesma purchased a much lesser car with higher interest rate, higher insurance costs, higher monthly payment. Bought purely on Hyundai's reputation. Salesman assured me the price of my auto insurance would be lower since I traded in an SUV for a smaller Elantra GT, even after I got a price quote from my carrier the first day I came. On the second day, he gave me a business card for someone who was to get me the lowest quote of all insurance companies. When I didn't get a return call, my husband called them and they quoted me $235 a month when I was paying $135, and now paying $169. Salesman suggested I raise my deductibles, no way. He should learn the facts before he makes statements saying my insurance should be lower. More
by cbelesky
Employees Worked With
finance person not listed above told me about my GAP refund being used, Steven Rivera
March 24, 2017
Great Experience Abraham went above and beyond to meet my vehicle needs. I will deffinitley be reccomending all my friends and family to this dealership! Thank you so Abraham went above and beyond to meet my vehicle needs. I will deffinitley be reccomending all my friends and family to this dealership! Thank you so much!! More
by abaunza.ashley
Employees Worked With
Abraham Hernandez
