Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Universal Hyundai
Orlando, FL
4,267 Reviews
Dear Valued Customer,
Welcome to Universal Hyundai! Universal Hyundai is a thriving dealership that is constantly seeking better ways to service the dedicated Hyundai vehicle owners throughout Orlando and Central Florida.
Our Mission Statement
With Teamwork, we will continually improve the buying and servicing experience for our customers. We strive to remain the dealer of choice in Central Florida through proper training, innovation and commitment to the total customer satisfaction. Create a rewarding environment for our employees to operate with the highest levels of honesty, trust and integrity; Our goal is to insure the growth of profitability necessary to complete Our Mission.
Our e-Team Professionals
We have a strong and committed Internet Sales staff with many years of experience satisfying our customers' needs. Feel free to browse our inventory on-line, request more information about vehicles, set up a test drive, or inquire about financing!
Why Buy at Universal Hyundai?
During the process of researching the vehicles and dealerships that you would like to do business with, we wanted an opportunity to highlight to you why your purchase should be made here:
Location: Universal Hyundai is located just minutes from everywhere in the Central Florida Market. We are just north of 417 on South Orange Blossom Trail in Orlando.
Service: We consistently rank higher than the Southeast Region in the Initial Customer Satisfaction Index performed by Hyundai with all clients who drive home a new Hyundai from our dealership.
State of the Art Facility: Our immaculate showroom and Service Department are designed with you in mind. Hungry? Enjoy various dishes, sandwiches, desserts, smoothies and specialty beverages at "Nero's Table" our own in house eatery, on-site rental service available, comfortable service lounge and complimentary nail salon.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday 12:00 PM - 6:00 PM
Service
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 8:00 PM
Saturday 7:00 AM - 8:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 8:00 PM
Saturday 7:00 AM - 8:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 4,267 reviews
September 20, 2016
Pleasant Two years checking out cars. This dealership was patient with is and gave us all info needed for a decision. We purchased a Santa Fe and love the vehi Two years checking out cars. This dealership was patient with is and gave us all info needed for a decision. We purchased a Santa Fe and love the vehicle. More
by pasjr.930
Verified CustomerEmployees Worked With
Juan Colon, Hector Pell
September 19, 2016
The lopez family Siempre volvemos por el servicio que nos brinda Jose Cepeda , tenemos 5 años comprandole carros a el y universal hyundai y el vendedor carlos garces t Siempre volvemos por el servicio que nos brinda Jose Cepeda , tenemos 5 años comprandole carros a el y universal hyundai y el vendedor carlos garces tambien nos a ayudado los ultimos 3 carros More
by julianpipe
Employees Worked With
Jose cepeda
September 18, 2016
Maria Franqui Adam Kariski was my sales person. He was excellent, professional, courteous, knowledgeable and sensible to my needs. Carlos De Jesus helped me the n Adam Kariski was my sales person. He was excellent, professional, courteous, knowledgeable and sensible to my needs. Carlos De Jesus helped me the next day that I had to go again to sign some documents. Even Though I was not his client he answered questions about the bluetooth. More
by mfranqui182002
September 17, 2016
Excellent service and efficient dealer Cesar Alegre was fantastic in every aspect of the sale: from being friendly, working with me on financial aspects and never giving up and making sure Cesar Alegre was fantastic in every aspect of the sale: from being friendly, working with me on financial aspects and never giving up and making sure I was happy. He was efficient, letting me drive the car to the gas station, and explaining how to use the car while patiently answering every question and concern I had! He made me happy in buying a new Elantra 2017. More
by amil20002000
Employees Worked With
September 16, 2016
Hyundai Veloster Great customer service, they worked with my needs and what I was looking for. They made sure to explain anything I was questioning and I'm overall ver Great customer service, they worked with my needs and what I was looking for. They made sure to explain anything I was questioning and I'm overall very happy with my purchase. More
by andreslopezz0102
Employees Worked With
Jonathan Cruz
September 16, 2016
Joe G.....review They need to review the financial services department. Had to return to sign paperwork. NOT GOOD. Sales Representative Jinny Min was on point. Very pr They need to review the financial services department. Had to return to sign paperwork. NOT GOOD. Sales Representative Jinny Min was on point. Very professional with a nice smile. More
by stfsgt1992
Employees Worked With
Jinny Min
September 16, 2016
perfect I am so happy with my purchase. It was by far the best service and salesman i have ever had The financial person helped me get the best interest rate I am so happy with my purchase. It was by far the best service and salesman i have ever had The financial person helped me get the best interest rate and kept me in my payment range. More
by carolelpz
Employees Worked With
Teodoro Seminario, Adam Revak
September 14, 2016
Love my car Loved my experince at Universal Hyundai. Im so In love with my new car!!! Everyone was so nice and very helpful. I want to thank my salesperson Hector Loved my experince at Universal Hyundai. Im so In love with my new car!!! Everyone was so nice and very helpful. I want to thank my salesperson Hector Pell for helping get my dream car and for also taking his time and being very patient with me. He was very understanding and helpful. More
by sheylianz
Employees Worked With
Hector Pell
September 14, 2016
Life Saver I few years ago I filled for bankruptcy due to a divorce. I was forced to buy a used and abused car for a ridiculous amount of money. Finally the car I few years ago I filled for bankruptcy due to a divorce. I was forced to buy a used and abused car for a ridiculous amount of money. Finally the car was getting ready to go to car heaven and I decided to check on Drivetime again. They were triying to contact me to trade my car and get a new one. For my surprise I stop by their dealer and they ofer a 69 thousand car cheaper than the one I had and close to $8000.00 more expensive. Long story short for the same payment I got a brand new car, 18 miles on the dash, road asistance, free oil changes for 3 years and a whopping 100 thousand warranty on a car that gets its first tuneup at 100,005 miles. No other word better than thanks will do. More
by RM Saved
Employees Worked With
September 13, 2016
Great service They made it so easy for me and my daughter to purchase. Pedro listened to my concern and put me in the right vehicle in a timely and efficient manner They made it so easy for me and my daughter to purchase. Pedro listened to my concern and put me in the right vehicle in a timely and efficient manner. No fuss no muss. More
by ahnna39
Employees Worked With
Pedro Tavares
