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Universal Hyundai

Orlando, FL

4.5
4,285 Reviews
Dear Valued Customer, Welcome to Universal Hyundai! Universal Hyundai is a thriving dealership that is constantly seeking better ways to service the dedicated Hyundai vehicle owners throughout Orlando and Central Florida. Our Mission Statement With Teamwork, we will continually improve the buying and servicing experience for our customers. We strive to remain the dealer of choice in Central Florida through proper training, innovation and commitment to the total customer satisfaction. Create a rewarding environment for our employees to operate with the highest levels of honesty, trust and integrity; Our goal is to insure the growth of profitability necessary to complete Our Mission. Our e-Team Professionals We have a strong and committed Internet Sales staff with many years of experience satisfying our customers' needs. Feel free to browse our inventory on-line, request more information about vehicles, set up a test drive, or inquire about financing! Why Buy at Universal Hyundai? During the process of researching the vehicles and dealerships that you would like to do business with, we wanted an opportunity to highlight to you why your purchase should be made here: Location: Universal Hyundai is located just minutes from everywhere in the Central Florida Market. We are just north of 417 on South Orange Blossom Trail in Orlando. Service: We consistently rank higher than the Southeast Region in the Initial Customer Satisfaction Index performed by Hyundai with all clients who drive home a new Hyundai from our dealership. State of the Art Facility: Our immaculate showroom and Service Department are designed with you in mind. Hungry? Enjoy various dishes, sandwiches, desserts, smoothies and specialty beverages at "Nero's Table" our own in house eatery, on-site rental service available, comfortable service lounge and complimentary nail salon.
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12801 South Orange Blossom Trail

Orlando, FL

32837

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Showing 4,285 reviews

January 10, 2016

put me in a turbo Great service I showed john the car I wanted and he helped get me into as promised. I highly recommend anyone to go to him. More

by Billy Mcgraw
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Booth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 10, 2016 -

Universal Hyundai responded

Hi Billy! Congratulations on your new Hyundai and thank you for letting us know that you enjoyed your experience here with John Booth! John does an excellent job of exceeding expectations and delivering an outstanding experience to his guests! Thank you for allowing Universal Hyundai the opportunity to work with you and earn your business!

January 09, 2016

2 cars so far with this dealer This dealer provide me with my first car and my second car, i will always be grateful for that. I will come back every week to get my car clean. :) More

by FCRAMOS.08
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jan 09, 2016 -

Universal Hyundai responded

Congratulations on your new cars! We truly appreciate your taking the time to share your review with us! We are always happy to hear feedback from our clients and love to hear great things about our reps! Adam always leaves an excellent impression with his guests. Thanks for allowing us the opportunity to earn your business.

January 09, 2016

Whata fantastic experience Working with Frankie was an awesome experience. He is extremely cordial and courteous. Never any pressure and very willing to go out of his way to ser More

by campbell7500
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Greg in Service is fantastic always willing to serve, Felix Matos, Juan Colon
Jan 09, 2016 -

Universal Hyundai responded

Thank you so much for your continued patronage and for taking the time to rate and review your experience here at Universal Hyundai working with Frankie, Juan and Felix! We truly appreciate all the fabulous feedback and love to hear that you have enjoyed us enough to encourage your friends and family to come work with us as well! Thank you for the brand loyalty! We look forward to helping you out for years to come!

January 08, 2016

Great Perfect service and good staff the facility nice and a lot of variety of cars to select the cafeteria is great nice nice nice nice More

by MARRERO000
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Jose cepeda Carlos Roman
Jan 08, 2016 -

Universal Hyundai responded

Thank you for taking the time to review our facility and staff! We appreciate all of the positive and encouraging feedback!!! So glad to hear that you enjoyed our beautiful showrooms and working with Carlos and Jose, such an outstanding combination of personalities from these two guys! Hope you have a phenomenal 2016!!!

January 07, 2016

Excellent customer service, excellent prices! This was the best car buying experience I've ever had! Mustapha Bernannou is the best salesman in the nation! He's extremely, courteous, professional More

by NJANEER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
P. Stanislov, Mustapha Bernannou
Jan 07, 2016 -

Universal Hyundai responded

Thank you so much for sharing your amazing review with us and for honoring Mustapha with such a phenomenal title! Congratulations on the purchase of your new Hyundai and welcome to the Universal Hyundai family of "Customers for Life"! We are definitely looking forward to helping you again in the future! Best wishes!

January 07, 2016

2016 One of the best dealers. I would recomend in the service deparment more refreshfment for customers while they wait. other than that everything is perf More

by CRUTAS77
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jan 07, 2016 -

Universal Hyundai responded

Thank you for taking the time to respond and review your services here at Universal Hyundai! We appreciate all of the feedback from our valuable guests and will be sure to share your suggestions with our management team! Best wishes to you and yours for 2016 from the entire staff and team at Universal Hyundai!

January 06, 2016

New Hyundai Santa Fe Jinny Min made this the simplest and the most pleasurable experience I have ever had buying a vehicle. From the start she was courteous and knowledgea More

by Wayne
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Guillermo Faria
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jinny Min, Jacob McNeely
Jan 07, 2016 -

Universal Hyundai responded

Hi Wayne! Congratulations on your new Santa Fe and thank you for taking the time to share your review on Jinny and Jacob! Jinny brings a refreshing and fun approach to all she does and it shows with all of the fabulous reviews she brings in just like yours! Hope you enjoy several years in your new Santa Fe and we look forward to helping you out when you are ready for your next Hyundai!

January 05, 2016

He is a excellent salesman great man I will tell my friends and family to go by him He did all he can to get me a new car awesome guy Thank u again for everything Klay More

by Gurl21
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Klayfhord Lazo
Jan 05, 2016 -

Universal Hyundai responded

We appreciate your taking the time to share your amazing review and experience with Klay! Congratulations on your new Hyundai, we are so happy that we were able to help you get the perfect car! Thank you for allowing us the opportunity to assist you. Wishing you all the best for 2016, the staff and team at Universal Hyundai.

January 05, 2016

New 2016 Hyundai Genesis I gave Universal 5 stars due to the ease of test driving, knowledge of my sales person Jinny Min. I was also impressed with how they dealt with me on More

by Scott P
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jinny Min
Jan 05, 2016 -

Universal Hyundai responded

Hi Scott! Thank you so much, not just for taking the time to share your review on Universal Hyundai, Jinny and Mike but for your patience during your purchase and allowing us to help you find the perfect car! Congratulations on your new Genesis! Hope that you enjoy your new car for years to come! Best wishes for 2016 from the entire staff at Universal Hyundai!

January 05, 2016

Our purchase was quick and easy Our new car purchase was quick and easy. Jinny made us feel welcome and answered all of our questions. She had our new car ready and even set up the B More

by Galfiz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jinny Min
Jan 05, 2016 -

Universal Hyundai responded

Thank you so much for sharing your review with us! Jinny has definitely raised the bar in customer service standards! We have certainly identified Jinny as one of the best and love to see all of the positive and encouraging feedback! Congratulations on your new Hyundai! We look forward to helping you again in the future and wish you all the best!

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