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Universal Hyundai

Orlando, FL

Overview
Employees
Reviews
Vehicles
4.5
4,267 Reviews
Dear Valued Customer, Welcome to Universal Hyundai! Universal Hyundai is a thriving dealership that is constantly seeking better ways to service the dedicated Hyundai vehicle owners throughout Orlando and Central Florida. Our Mission Statement With Teamwork, we will continually improve the buying and servicing experience for our customers. We strive to remain the dealer of choice in Central Florida through proper training, innovation and commitment to the total customer satisfaction. Create a rewarding environment for our employees to operate with the highest levels of honesty, trust and integrity; Our goal is to insure the growth of profitability necessary to complete Our Mission. Our e-Team Professionals We have a strong and committed Internet Sales staff with many years of experience satisfying our customers' needs. Feel free to browse our inventory on-line, request more information about vehicles, set up a test drive, or inquire about financing! Why Buy at Universal Hyundai? During the process of researching the vehicles and dealerships that you would like to do business with, we wanted an opportunity to highlight to you why your purchase should be made here: Location: Universal Hyundai is located just minutes from everywhere in the Central Florida Market. We are just north of 417 on South Orange Blossom Trail in Orlando. Service: We consistently rank higher than the Southeast Region in the Initial Customer Satisfaction Index performed by Hyundai with all clients who drive home a new Hyundai from our dealership. State of the Art Facility: Our immaculate showroom and Service Department are designed with you in mind. Hungry? Enjoy various dishes, sandwiches, desserts, smoothies and specialty beverages at "Nero's Table" our own in house eatery, on-site rental service available, comfortable service lounge and complimentary nail salon.
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12801 South Orange Blossom Trail

Orlando, FL

32837

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Showing 4,267 reviews

October 09, 2015

Great customer service by Adam Karlski I went to Universal Hyundai after a negative experience with City Kia. I had a wonderful experience at Universal. The whole team was great. Salesma More

by Gladys G.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Guillermo Faria
Adam Karlski
Other Employees : Ron Thomas
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October 09, 2015

Another Great Deal I just purchased my 3rd and 4th Hyundai from Universal Hyundai and I couldn't be happier. The dealership and everyone working there did a great job fr More

by rbliven
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Walker, Klayfhord Lazo
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October 09, 2015

good deal got right car at right price, just took to long. salesman was very professional and courteous. would recommend my friends to buy at this dealership More

by TNEMICK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
luis martinez
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October 08, 2015

Customer Focus: None I experienced an engine part failure, which was under warranty, yet I was charged nearly $270.00 for collateral damage. In speaking with the service m More

by RJ Fl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Rhoda Allen, Patricia
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Oct 09, 2015 -

Universal Hyundai responded

Good morning. Thank you for taking the time to complete a review of your concerns with our service department. Please be advised that we take our client satisfaction seriously and want to help you resolve these issues. As your profile doesn't disclose sufficient information for us to locate your file, we invite you to contact us directly or provide a name or the last six digits of your VIN so that your file can be located and reviewed. You are also welcome to call us direct and request to speak with Mr. Tom Grabbe, our service director at (407) 926-7053. We view every concern like yours as an area to improve our reputation and client satisfaction. Thank you in advance for allowing us an opportunity to address this matter.

Oct 09, 2015 -

RJ Fl responded

Thank you for your response. If you and/or Mr. Grabble speak with Patricia (she never provided her last name) or Rhoda Allen, they will fill you in on my experience. To them, I am certain I am an ungrateful customer. In my text messages with Rhoda, I shared my disappointment AND my expectations for next steps. Because Patricia and Rhoda never responded to my requests for reimbursement, I spent a Herculean amount of time with Hyundai Customer Care and Corporate Headquarters. I should have NEVER had to escalate this or had to consider legal action over something that should have been resolved IMMEDIATELY. Just so you are aware, I NEVER disclose personal information on feedback because you were quick to point out that I didn't disclose sufficient information for you to locate my file. If you spent a little more time being inquisitive with your staff, you would have located my file. The fact that you didn't do that or that Patricia or Rhoda never shared my experience with Mr. Grabbers reminds me that when you're at fault (which you were otherwise I wouldn't have been reimbursed), it's best to keep secrets or pretend something never happened. When you locate my file, which you should be able to based on what I've shared, feel free to give me a call as I'd really like to know why I wasn't given the customer service expressed in Hyundai's Core Values.

Oct 13, 2015 -

Universal Hyundai responded

Good afternoon, again we would like to apologize that you had to take such measures to resolve this with Hyundai Corporate. Unfortunately, warranty coverage remains a delicate matter, it is expected of an experienced Service Adviser to fully communicate this with our guests. As with any warrantied item, a consumer must also adhere to a scheduled routine maintenance as outlined in an owner's manual. With this being said, we are taking corrective steps internally to ensure that there is a better line of communication between our Advisers, Service staff, and our clients so that we can minimize the delays and confusion created by lack of timely and efficient follow up. Again, if you require further assistance, Mr. Grabbe is always willing to make himself personally available to our guests.

Oct 22, 2015 -

RJ Fl responded

Good morning and thank you for your response. Fortunately, I have adhered to all maintenance schedules and items and although you deem warrantied items a "delicate matter," I deem them part and parcel of purchasing a vehicle from Hyundai. Your advertisements tout such a great warranty so it would be no surprise that when a warrantied item fails (as confirmed by your licensed service technician), I should expect it and anything damaged as a result of its failure to be covered. This is not unusual or delicate in any way, but standard practice in the industry. I shouldn't have to remind you of this and your response "dances around" the underlying problem that my poor experience had everything to do with poor communication from your team and no one acknowledging that I was correct. To this day, I have not received one call, one email, one letter from either Patrician or Rhoda apologizing for this mistake. Instead, I feel like you see me as the person at fault when all the proof (as confirmed by Hyundai Corporate Headquarters) demonstrates failure of your dealership adhering to the warranty established by Hyundai. Instead, which I think you would find humorous, I received a mailer from your dealership asking me to call and schedule an appointment to determine the value of my current vehicle so that I can use it toward purchasing a new one from you. If this is your approach to marketing, perhaps a real apology letter from those who made the mistake should be sent first before trying to garner additional business from me. This is something people in the business learn in "Marketing 101."

October 08, 2015

It was excellent I don't have anything negative to said. The treatment Of the guys were excellent. Also when I don't get the suv that I expected cause the price was To More

by GLO_ED08
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frankie Martinez
Other Employees : Juan Colon
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October 08, 2015

Totaled car came back for a new one. I unfortunately got into a car accident where I totaled my car. I actually bought my previous car through the Universal Hyundai dealership and came ba More

by vvelez5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas Patrick Brabec, Felix Matos
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October 07, 2015

It was a dream come true Went looking for, used car, good deal ,not too much miles and good monthly payment,and I was surprise I never thought I can get a new 2016 tucson that More

by ROSALOP36
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jacob McNeely
Hector Riquel
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October 07, 2015

Repeat Customer Universal Hyundai definitely worked hard for my business and I appreciate them taking the time and providing me with a great experience, great price, More

by rbliven
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Conklin and Chris Weber, Klayfhord Lazo
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October 06, 2015

Great Experience Both the salesman and the manager worked extremely well to help me purchase my car and trade in my old one. The car purchased was the Elantra More

by Coco1112
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juan Colon
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October 05, 2015

Experience at dealershop Was extremely happy with the purchase at this dealership except for the fact that I forgot my e-pass sticker on the windshield of my traded vehicle. W More

by LUVCATS14
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ernie Plaza
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