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Universal Hyundai

Orlando, FL

Overview
Employees
Reviews
Vehicles
4.4
4,314 Reviews
Dear Valued Customer, Welcome to Universal Hyundai! Universal Hyundai is a thriving dealership that is constantly seeking better ways to service the dedicated Hyundai vehicle owners throughout Orlando and Central Florida. Our Mission Statement With Teamwork, we will continually improve the buying and servicing experience for our customers. We strive to remain the dealer of choice in Central Florida through proper training, innovation and commitment to the total customer satisfaction. Create a rewarding environment for our employees to operate with the highest levels of honesty, trust and integrity; Our goal is to insure the growth of profitability necessary to complete Our Mission. Our e-Team Professionals We have a strong and committed Internet Sales staff with many years of experience satisfying our customers' needs. Feel free to browse our inventory on-line, request more information about vehicles, set up a test drive, or inquire about financing! Why Buy at Universal Hyundai? During the process of researching the vehicles and dealerships that you would like to do business with, we wanted an opportunity to highlight to you why your purchase should be made here: Location: Universal Hyundai is located just minutes from everywhere in the Central Florida Market. We are just north of 417 on South Orange Blossom Trail in Orlando. Service: We consistently rank higher than the Southeast Region in the Initial Customer Satisfaction Index performed by Hyundai with all clients who drive home a new Hyundai from our dealership. State of the Art Facility: Our immaculate showroom and Service Department are designed with you in mind. Hungry? Enjoy various dishes, sandwiches, desserts, smoothies and specialty beverages at "Nero's Table" our own in house eatery, on-site rental service available, comfortable service lounge and complimentary nail salon.
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12801 South Orange Blossom Trail

Orlando, FL

32837

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Showing 4,314 reviews

February 04, 2024

Very Disappointed with the entire experience from arrival through financing Felt like we were passed off and we were misled on price, accident history, trade in value, and finance was only about additional p More

by michrobn
Recommend Dealer
No
Employees Worked With
Cesar Alegre
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cesar Alegre
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Feb 05, 2024 -

Universal Hyundai responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Gina Nava Reputation Manager gnava1@universalhyundai.com

Feb 08, 2024 -

Universal Hyundai responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Gina Nava Reputation Manager gnava1@universalhyundai.com

February 04, 2024

I will recommend to my friends Universal Hyundai because I was treated very well and the personal was very professional in every way More

by PATRIALTERIO
Recommend Dealer
Yes
Employees Worked With
Jose Cepeda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jose Cepeda
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Feb 05, 2024 -

Universal Hyundai responded

We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience. We look forward to continuing to serve you in the future! Truly the better place to buy Gina Nava Reputation Manager gnava1@universalhyundai.com

February 03, 2024

The best I have ever had! Excellent salesperson and excellent customer support and great dealership More

by ejmorg41
Recommend Dealer
Yes
Employees Worked With
Errol Gillette, Errol Gillette
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Feb 05, 2024 -

Universal Hyundai responded

Thank you for taking the time to write this review! Our customers are our top priority and your feedback is greatly appreciated! All of us at Universal Hyundai are glad to have you as a customer. Truly the better place to buy Gina Nava Reputation Manager gnava1@universalhyundai.com

February 02, 2024

Very pleased with the service. And the Gong Show for the new car purchase announcement! More

by wjanine49
Recommend Dealer
Yes
Employees Worked With
Matthew (not sure of last name)
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Feb 02, 2024 -

Universal Hyundai responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Universal Hyundai. Truly the better place to buy Gina Nava Reputation Manager gnava1@universalhyundai.com

February 02, 2024

Carlos was fabulous! Carlos was very informative and took his time with us No Stop More

by Beckerfamily1105
Recommend Dealer
Yes
Employees Worked With
Simo Bassi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Simo Bassi
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Feb 02, 2024 -

Universal Hyundai responded

It's fantastic to hear that Carlos provided you with great customer service while assisting you with your new vehicle! We truly appreciate the opportunity to do business with you. Thanks for choosing Universal Hyundai! Truly the better place to buy Gina Nava Reputation Manager gnava1@universalhyundai.com

January 29, 2024

Omar and Jose Cepeda helped us out a lot. It's our sixth car we have bought in Universal. It's been a pleasure as always More

by Zorelix_1992
Recommend Dealer
Yes
Employees Worked With
Jose Cepeda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jose Cepeda
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Jan 29, 2024 -

Universal Hyundai responded

Thank you for your very kind review. Jose and Omar strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Universal Hyundai. Truly the better place to buy Gina Nava Reputation Manager gnava1@universalhyundai.com

January 29, 2024

Completely exiting, Adrian was great and he helped me out a lot in my process More

by JOSEMGV1809
Recommend Dealer
Yes
Employees Worked With
Jose Cepeda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jose Cepeda
Report | Print
Jan 29, 2024 -

Universal Hyundai responded

Jose, Thanks for your feedback on your recent visit to Universal Hyundai. It's great to hear that Adrian was able to assist you and that you had such a positive experience. Truly the better place to buy Gina Nava Reputation Manager gnava1@universalhyundai.com

January 28, 2024

Just felt pressured to get the deal accomplished. Felt that the cars that were shown to me were not what was offered. More

by TOMSJOBERG58
Recommend Dealer
Yes
Employees Worked With
JAVON
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Jan 29, 2024 -

Universal Hyundai responded

Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated! All of us at Universal Hyundai are glad to have you as a customer. Truly the better place to buy Gina Nava Reputation Manager gnava1@universalhyundai.com

January 26, 2024

Extensive variety Selection of vehicles and colors is awesome Very pleasant no haggle Very attentive More

by EFRATICELLI0
Recommend Dealer
Yes
Employees Worked With
Giovanni
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Jan 28, 2024 -

Universal Hyundai responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Giovanni met your expectations. Thank you again for choosing Universal Hyundai, we look forward to having you as one of our valued customers for many more years to come! Truly the better place to buy Gina Nava Reputation Manager gnava1@universalhyundai.com

January 26, 2024

Smooth and Ibrahim listened to what I was looking for and executed! Glad to go there More

by SPARKYONWHEELS16
Recommend Dealer
Yes
Employees Worked With
Eric Kristan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eric Kristan
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Jul 07, 2024 -

Universal Hyundai responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Truly the better place to buy Gina Nava Reputation Manager gnava1@universalhyundai.com

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