Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
172 Reviews of Universal Hyundai - Service Center
Sort by
May 06, 2021
I was waiting 1 hour on the line and no one tell me nothing or ask me nothing I got my Apple at 10:45 and I get services at 11:48 plus I have to show up because they don’t call me on time my car has mo nothing or ask me nothing I got my Apple at 10:45 and I get services at 11:48 plus I have to show up because they don’t call me on time my car has more then one hour ready More
by Mconcepcion0228
Verified CustomerEmployees Worked With
John
May 06, 2021
I know a lot people people bring their vehicles here, which is how I excuse this, but I just wish service was quicker. You have to cut a block of hours of your day to get something done. which is how I excuse this, but I just wish service was quicker. You have to cut a block of hours of your day to get something done. More
by ibchuck7
Employees Worked With
Jaid was great
May 06, 2021
Andrés solved my problem, he helped me more than I expected and he is always willing to help me. I think he is excellent in customer service expected and he is always willing to help me. I think he is excellent in customer service More
by SANDRAMILENAJM80
Employees Worked With
May 06, 2021
They doing a good job, they are professional and friendly, I always recommend to my friends and family, many year I but my cars in that dealer. friendly, I always recommend to my friends and family, many year I but my cars in that dealer. More
by mirnacho@aol.com
Employees Worked With
May 06, 2021
Rhoda was awesome! She got my car in and out as quick as possible. Very good experience and will come back again and recommend to others. possible. Very good experience and will come back again and recommend to others. More
by dpetr017
Employees Worked With
May 06, 2021
place oil changes before the required time the coverage was supposed to be 5 years or 75 thousand miles and I have 4 years and 58 thousand miles and they tell me that I have used up all the changes for tha was supposed to be 5 years or 75 thousand miles and I have 4 years and 58 thousand miles and they tell me that I have used up all the changes for that reason I am not going to return or change the car with you More
by miguelfragiel
Employees Worked With
February 13, 2021
Will not be back for repairs. Came in to get ac coolant system fixed and was assured it was. When it was not I called back a week later , I explained as a teacher I could only come afternoons or Saturdays. system fixed and was assured it was. When it was not I called back a week later , I explained as a teacher I could only come afternoons or Saturdays. I was told they couldn’t get me in for over a month! I ended up getting my car fixed elsewhere.Will not be back! More
by mweaver29
Employees Worked With
Greg
December 04, 2020
313 dollars for a Hyundai Elantra Battery??? It’s called ripoff ! Universal Hyundai on South Orange Blossom Trail. My daughter went alone and thought this is normal. RIPOFF ! ripoff ! Universal Hyundai on South Orange Blossom Trail. My daughter went alone and thought this is normal. RIPOFF ! More
by Sylviamae33
Employees Worked With
November 23, 2020
Terrible customer service as previous Hyundai worker would not recommend this service department. From start waiting 35 min to even be spoken to with a schedule appt. to five days In shop with little to would not recommend this service department. From start waiting 35 min to even be spoken to with a schedule appt. to five days In shop with little to no communication and find my car not sanitized and fuse box cap sitting in my door. $260, and had to wait to find out where my advisor was only to find out had to wait to find out where my car was when I texted the advisor 30 min in advance letting him know was on my day. Ohhh and now rental car company saying I didn’t drop the rental car off charging me for days!!!! More
by kj34769
Employees Worked With
May 10, 2020
Everyone at the dealership is very friendly, knowledgeable and helpful. Collin in service is my guy, he’s so nice. And Javon my salesman was very understanding and accommodating. I am very happy knowledgeable and helpful. Collin in service is my guy, he’s so nice. And Javon my salesman was very understanding and accommodating. I am very happy with my new Sentra. More
by JudyH
Employees Worked With
Javon Ferguson
