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Universal Hyundai - Service Center

Orlando, FL

2.7
169 Reviews

169 Reviews of Universal Hyundai - Service Center

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May 06, 2021

They doing a good job, they are professional and friendly, I always recommend to my friends and family, many year I but my cars in that dealer. More

by mirnacho@aol.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlos Mejia
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 10, 2021 -

Universal Hyundai responded

We appreciate this wonderful review and you taking the time to share your experience with us. Take care!

May 06, 2021

Rhoda was awesome! She got my car in and out as quick as possible. Very good experience and will come back again and recommend to others. More

by dpetr017
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rhoda Allen
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 10, 2021 -

Universal Hyundai responded

Thank you for such a kind review. We are delighted to hear about your great experience with us.

May 06, 2021

place oil changes before the required time the coverage was supposed to be 5 years or 75 thousand miles and I have 4 years and 58 thousand miles and they tell me that I have used up all the changes for tha More

by miguelfragiel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Carlos Mejia
2.0
This rating includes all reviews, with more weight given to recent reviews.
February 13, 2021

Will not be back for repairs. Came in to get ac coolant system fixed and was assured it was. When it was not I called back a week later , I explained as a teacher I could only come afternoons or Saturdays. More

by mweaver29
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Greg
Feb 15, 2021 -

Universal Hyundai responded

We apologize for the inconvenience you had in our service dept

December 04, 2020

313 dollars for a Hyundai Elantra Battery??? It’s called ripoff ! Universal Hyundai on South Orange Blossom Trail. My daughter went alone and thought this is normal. RIPOFF ! More

by Sylviamae33
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Rhoda Allen
3.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 04, 2020 -

Universal Hyundai responded

We apologize and we wanted to share that some batteries cost more because they come with a longer warranty, or they're manufactured to perform better.

November 23, 2020

Terrible customer service as previous Hyundai worker would not recommend this service department. From start waiting 35 min to even be spoken to with a schedule appt. to five days In shop with little to More

by kj34769
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Giovanni Perez
2.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 23, 2020 -

Universal Hyundai responded

We apologize for the inconvenience

May 10, 2020

Everyone at the dealership is very friendly, knowledgeable and helpful. Collin in service is my guy, he’s so nice. And Javon my salesman was very understanding and accommodating. I am very happy More

by JudyH
Recommend Dealer
Yes
Employees Worked With
Javon Ferguson
May 11, 2020 -

Universal Hyundai responded

We appreciate this wonderful review, thank you for sharing!

May 04, 2020

Rhoda is my service sales woman. She's fast efficient and always roles the red carpet out for me. My oil change was fast to fit my schedule thank you very much. More

by Kerry Mitchell
Recommend Dealer
Yes
Employees Worked With
Rhoda Allen
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 04, 2020 -

Universal Hyundai responded

Thank you Kerry, Its always great to hear of our customers positive experience and we appreciate you sharing it with the team!!!!

January 24, 2020

Great Service I recently brought my car in for major service repair. The attention and service i received were exceptional. My service adviser, Gregory Gilbert, is More

by procunier.m
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gilbert Gregory
Jan 27, 2020 -

Universal Hyundai responded

Thank you for the team shout out and we are happy to learn that your experience with us went great and we appreciate the review!!

December 08, 2019

Excellent visit this time. Chris Green was EXCELLENT! He was patient and considerate about what I was looking for since I was given the unexpected news about my car being on it’ More

by New Altima
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Green and don’t remember the name of the kind man in finance....the names above I do not recognize.....why are neither Chris’s names mentioned...?, Lori Bautista
Dec 09, 2019 -

Universal Hyundai responded

Thank you for sharing this awesome review and we appreciate you taking the time to share how your experience. We strive to make sure that our customers receive a good experience with us at all times and we are happy that you had that with us. If you have any questions don't hesitate to reach out to us, thank you and Congrats!

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