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Universal Mitsubishi
Sherman Oaks, CA
2,088 Reviews
If you're ready to answer the call of fun, style and peace of mind; be sure to contact us today. And prepare to have your expectations exceeded.
We offer our customers the utmost in quality vehicles, sales and customer service. Our highly-trained staff members are friendly, knowledgeable and happy to thoroughly answer any questions or concerns you might have regarding billing, payment options, vehicle financing, vehicle availability and more.
Our primary goal is to continue an ongoing commitment to superior service, ensuring the needs of our customers are always met. Please let us know if there is an area in which we can improve our business, as we constantly strive to enhance our Dealership for valued drivers like you.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 10:00 AM - 8:00 PM
Service
Monday 8:00 AM - 4:00 PM
Tuesday 8:00 AM - 4:00 PM
Wednesday 8:00 AM - 4:00 PM
Thursday 8:00 AM - 4:00 PM
Friday 8:00 AM - 4:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 4:00 PM
Tuesday 8:00 AM - 4:00 PM
Wednesday 8:00 AM - 4:00 PM
Thursday 8:00 AM - 4:00 PM
Friday 8:00 AM - 4:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 2,088 reviews
October 15, 2020
Great service. Friendly and knowledgeable staff. Paul was very helpful. Finished the job quickly, I didn’t have to wait for long. They also washed my car so it was nice and clean. very helpful. Finished the job quickly, I didn’t have to wait for long. They also washed my car so it was nice and clean. More
by LINEAT5
Verified CustomerEmployees Worked With
October 15, 2020
I was given a car from their lot to use, while my car was being repaired. The service is great. The people are very professional and nice. being repaired. The service is great. The people are very professional and nice. More
by ERAWERWER
October 12, 2020
The timing belt of my 2006 outlander was replaced at Universal Mitsubishi recently. Paul at service department was very helpful, knowledgeable, and easy to communicate. I really appreciate his profes Universal Mitsubishi recently. Paul at service department was very helpful, knowledgeable, and easy to communicate. I really appreciate his professional work. More
by kxin
Employees Worked With
October 10, 2020
Tiki was great! Very helpful and got me a great deal on my new Mitsubishi Outlander Plug in Hybrid and a great offer for my trade in. Love the car, and had a great buying experience because of her! my new Mitsubishi Outlander Plug in Hybrid and a great offer for my trade in. Love the car, and had a great buying experience because of her! More
by Bsmith122
October 10, 2020
I went to do the minor service to my car , I think the waiting time was correct, very friendly staff , excellent service. Thank you f waiting time was correct, very friendly staff , excellent service. Thank you f More
by estradita
Employees Worked With
October 10, 2020
Excellent customer service. Armen Yagubyan, the Advisor is very personable & accommodating. He is an Asset to Mitsubishi. I will be proud to recommend Mitsubishi to my family & friends. is very personable & accommodating. He is an Asset to Mitsubishi. I will be proud to recommend Mitsubishi to my family & friends. More
by eboy62594
Employees Worked With
October 08, 2020
Paul is always helpful when bringing my car in. Kept me up to date on the status of the project and he and the dealership delivered top notch service up to date on the status of the project and he and the dealership delivered top notch service More
by Paul Kersh
October 05, 2020
Always great service! Paul and Armen are always professional, helpful and most of all, honest. I’ve been going to this dealership for years and followed them to the Duarte location after they moved professional, helpful and most of all, honest. I’ve been going to this dealership for years and followed them to the Duarte location after they moved there from Glendale because I refuse to go to any other dealer. The customer service from these two are the reason I drive further to this location. Thanks guys! More
by ZEBA RIAZI
Employees Worked With
Other Employees :
The other Armen, I don’t think he’s listed?
October 02, 2020
friendly，good sercive，every thing is so good ，only some service price so much high，overall is good，just review need 25 word minimum is not better service price so much high，overall is good，just review need 25 word minimum is not better More
by Jackie Chen
October 02, 2020
My Mitsubishi needed serviced with oil change, tire rotation, and 10 ,000 mile tune-up. All is in working order. Staff so friendly and accommodating. I really like the Mitsubishi Service Dept. rotation, and 10 ,000 mile tune-up. All is in working order. Staff so friendly and accommodating. I really like the Mitsubishi Service Dept. More
by CLRSANBORN
Employees Worked With
