Universal Mitsubishi

Every time I come to Universal Mitsubishi, Paul is always so courteous, friendly, and helpful. The waiting area is always clean and comfortable. And my car always drives better when I leave and it even gets so courteous, friendly, and helpful. The waiting area is always clean and comfortable. And my car always drives better when I leave and it even gets washed- a nice touch! More

Paul made my experience great! Came in on Monday with my car making noises and he demonstrated leadership and took care of me great! He’s the man! Highly recommended and definitely will be coming back becau car making noises and he demonstrated leadership and took care of me great! He’s the man! Highly recommended and definitely will be coming back because of Paul! -Eddie More

I took my daughters car in for recall. Paul was very helpful . He let me know when the car was finished and informed me of any maintenance they may be coming up on the car with no pressure to get it don helpful . He let me know when the car was finished and informed me of any maintenance they may be coming up on the car with no pressure to get it done there. Would definalty bring car back for maintenance needs. Thank you Paul for your professionalism! More

Took advantage of the home delivery option. Everything was just so easy! Nick was here during the time frame he provided. I received a text when he was here. I never felt pressured with time as I checked was just so easy! Nick was here during the time frame he provided. I received a text when he was here. I never felt pressured with time as I checked out my car. We went out for a test drive and Nick pointed out some great features in the car. He even offered to help setup my android play with the car. He also went through the warranty info and answered all my questions. The doc signing process was great and he took time to explain each document and gave me time to review the info. Overall, I love the car and the service. Thank you so much for making this process so easy! More

Armen was great, but I was disappointed with the lack of employees wearing masks. I know face masks aren’t required in Duarte, but Mitsubishi should be looking out for the health and safety of their employe employees wearing masks. I know face masks aren’t required in Duarte, but Mitsubishi should be looking out for the health and safety of their employees and customers. I’m now questioning whether I will return in the future, as I don’t feel like Mitsubishi is looking out for the best interest of its customers. I left the dealership with anxiety and frustration vs. having a positive experience. More

Excellent customer service. I would never want any other dealership to service my car than them. Service staff in the office esp.Paul are flexible and super accommodating with my budget and in customer deal dealership to service my car than them. Service staff in the office esp.Paul are flexible and super accommodating with my budget and in customer dealings! They deliver service with care and genuineness. Thank you so much! More

Paul is very knowledgeable and pleasant to work with.. service was great and on time. Techs took time to test drive car and suggest any other work needed service was great and on time. Techs took time to test drive car and suggest any other work needed More

Great service and friendly atmosphere. Went out of way to accommodate my needs. The service manager was most helpful in securing me a way to pay for the services. accommodate my needs. The service manager was most helpful in securing me a way to pay for the services. More

BEST SERVICE EVER! KNOWLEDGEABLE STAFF AND FAIR PRICES! I am a customer for life now after the excellent service provided by Paul Tokatlyan. He took the time and explained things throughout. Highly recommend am a customer for life now after the excellent service provided by Paul Tokatlyan. He took the time and explained things throughout. Highly recommend this service department! More

We've come to expect & do receive the best service from Armen & team. That is why we drive 88 miles there each time we need a service. Armen & team. That is why we drive 88 miles there each time we need a service. More