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Universal Mitsubishi
Sherman Oaks, CA
2,088 Reviews
If you're ready to answer the call of fun, style and peace of mind; be sure to contact us today. And prepare to have your expectations exceeded.
We offer our customers the utmost in quality vehicles, sales and customer service. Our highly-trained staff members are friendly, knowledgeable and happy to thoroughly answer any questions or concerns you might have regarding billing, payment options, vehicle financing, vehicle availability and more.
Our primary goal is to continue an ongoing commitment to superior service, ensuring the needs of our customers are always met. Please let us know if there is an area in which we can improve our business, as we constantly strive to enhance our Dealership for valued drivers like you.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 10:00 AM - 8:00 PM
Service
Monday 8:00 AM - 4:00 PM
Tuesday 8:00 AM - 4:00 PM
Wednesday 8:00 AM - 4:00 PM
Thursday 8:00 AM - 4:00 PM
Friday 8:00 AM - 4:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 4:00 PM
Tuesday 8:00 AM - 4:00 PM
Wednesday 8:00 AM - 4:00 PM
Thursday 8:00 AM - 4:00 PM
Friday 8:00 AM - 4:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 2,088 reviews
June 16, 2020
Liked the service, They did a full inspection and found a few problem with the car that I wasn’t aware. Paul was very clear with the things my car needed and prices. few problem with the car that I wasn’t aware. Paul was very clear with the things my car needed and prices. More
by abecastle1
Verified CustomerEmployees Worked With
June 15, 2020
Service Department just kept my 2003 Montero running great for over 10 years. Great service, they know my car really well, and im well informed for every services to be done. great for over 10 years. Great service, they know my car really well, and im well informed for every services to be done. More
by alexb
June 13, 2020
Dude was great at his job and consistently had my back. I live in Koreatown, Los Angeles, but I think it is worth it to drive all the way to Duarte to get this superior service. 👍 live in Koreatown, Los Angeles, but I think it is worth it to drive all the way to Duarte to get this superior service. 👍 More
by Patrick G
June 13, 2020
I had excellent service at Universal Mitsubishi. Paul is thorough and engaging and his mechanics always do a great job. I’ve had my vehicle serviced several times and each time the service was completed in thorough and engaging and his mechanics always do a great job. I’ve had my vehicle serviced several times and each time the service was completed in the time and cost promised me. Thank you! More
by Carlos
Employees Worked With
June 12, 2020
Paul and Armen from the Service department have outstanding customer service and very accommodating. I did not have to wait long before Paul gave me an update of the needed repairs on my vehicle. outstanding customer service and very accommodating. I did not have to wait long before Paul gave me an update of the needed repairs on my vehicle. More
by ELSAMORENO3@GMAIL.COM
June 12, 2020
Armen, was one of the best service representatives I have ever worked with. He was nice, courteous and attentive. Will be back for my next service! ever worked with. He was nice, courteous and attentive. Will be back for my next service! More
by jackchalensouk
June 11, 2020
Great service. Paul takes the time to explain what is needed and what is urgent, as well as recommending the right service for different vehicles. I would recommend universal to anyone. needed and what is urgent, as well as recommending the right service for different vehicles. I would recommend universal to anyone. More
by Riley
June 11, 2020
The service was brilliant. Being my first visit, I was already impressed by their professionalism. The worry I had with my car completely dissolved as they assured me that everything is all right. already impressed by their professionalism. The worry I had with my car completely dissolved as they assured me that everything is all right. Thank you, Paul and team, for your outstanding service!! Universal Mitsubishi, you are awesome!! More
by JULIAHGOOLIA12
Employees Worked With
June 11, 2020
Great customer service never seems to fail me at all. Always being taken care of. The entire service department always goes out of their way thank you so much Always being taken care of. The entire service department always goes out of their way thank you so much More
by AVILARUDY03
June 10, 2020
Customer service at its best! Recently took my outlander for service and Arman was there to help and answer all my questions! He is knowledgeable and has great customer service!, S Recently took my outlander for service and Arman was there to help and answer all my questions! He is knowledgeable and has great customer service!, Staff is friendly. They included a free car wash! It would have been a bonus if vacuumed or washed/cleaned appropriately but overall great experience! More
by JUSTMEJESSELOPEZ
Employees Worked With
