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Universal Mitsubishi
Sherman Oaks, CA
2,087 Reviews
If you're ready to answer the call of fun, style and peace of mind; be sure to contact us today. And prepare to have your expectations exceeded.
We offer our customers the utmost in quality vehicles, sales and customer service. Our highly-trained staff members are friendly, knowledgeable and happy to thoroughly answer any questions or concerns you might have regarding billing, payment options, vehicle financing, vehicle availability and more.
Our primary goal is to continue an ongoing commitment to superior service, ensuring the needs of our customers are always met. Please let us know if there is an area in which we can improve our business, as we constantly strive to enhance our Dealership for valued drivers like you.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 10:00 AM - 8:00 PM
Service
Monday 8:00 AM - 4:00 PM
Tuesday 8:00 AM - 4:00 PM
Wednesday 8:00 AM - 4:00 PM
Thursday 8:00 AM - 4:00 PM
Friday 8:00 AM - 4:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 4:00 PM
Tuesday 8:00 AM - 4:00 PM
Wednesday 8:00 AM - 4:00 PM
Thursday 8:00 AM - 4:00 PM
Friday 8:00 AM - 4:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 2,087 reviews
March 11, 2020
Very helpful and caring workers always look for ways to help as well as great customer service they get into details about your vehicle. Highly recommend. help as well as great customer service they get into details about your vehicle. Highly recommend. More
by Jsalcedo43
Employees Worked With
March 10, 2020
Saul and Tiki were honest and straightforward with the vehicle’s pricing (surprisingly this is very hard to find as many dealers lied to me) and they also provided great customer service after the vehicle vehicle’s pricing (surprisingly this is very hard to find as many dealers lied to me) and they also provided great customer service after the vehicle’s sale, dealing with various requests I had. It is refreshing to work with a dealer with this level of customer service, and who stand by their word More
by ChristianSChu
Verified CustomerMarch 09, 2020
I always have a fantastic experience at this dealership. Armen Y. and Paul always take care of me and are so knowledgeable, professional and nice. I’ve followed them to this location from the Glendale locat Armen Y. and Paul always take care of me and are so knowledgeable, professional and nice. I’ve followed them to this location from the Glendale location where they used to be. They have never ever tried to upsell or xxxxxxxx me; always very honest and informative. Ten out of ten. Thank you guys!!! More
by ZEBA RIAZI
Employees Worked With
Armen Yagubyan
March 08, 2020
Customer Service is obviously their #1 priority! Will take my car here as long as I own it! Honest about repairs needed and finished within 4 hours. take my car here as long as I own it! Honest about repairs needed and finished within 4 hours. More
by robin491
Employees Worked With
Armen
March 08, 2020
Paul is a great advisor. Honesty goes a long way in their line of business. Told me was needed vs recommended. He Did not try and high pressure tactics. their line of business. Told me was needed vs recommended. He Did not try and high pressure tactics. More
by s8op
Employees Worked With
March 08, 2020
The Advisor, Armen Yagubyan is very professional & knowledgeable about the service needed for my car. He is an asset to Mitsubishi. Excellent customer service. Keep up. knowledgeable about the service needed for my car. He is an asset to Mitsubishi. Excellent customer service. Keep up. More
by eboy62594
Employees Worked With
Armen Yagubyan
March 07, 2020
Paul had the best customer service of any worker I've met at a dealer. He was attentive, understanding, and did not appear to have any ulterior motives. at a dealer. He was attentive, understanding, and did not appear to have any ulterior motives. More
by B
Employees Worked With
March 06, 2020
Armen and Paul are always very professional, knowledgeable and genuinely interested in making sure you are pleased with your experience. I live 70 miles from this location but work near Duarte a knowledgeable and genuinely interested in making sure you are pleased with your experience. I live 70 miles from this location but work near Duarte and the guys always accommodate my last minute, on the fly requests for service. I will continue to be a customer this location for as long as possible. More
by CALEBSHIRK
March 06, 2020
My main reason for being a loyal customer for 25 years outside of price is the service I received. JC Gonzalez was helpful with Bobby & others outside of price is the service I received. JC Gonzalez was helpful with Bobby & others More
by arlenepoblador
Employees Worked With
March 04, 2020
My transmission had a problem and Paul was great he figured out what the problem was and he got it fixed with a new part figured out what the problem was and he got it fixed with a new part More
by MASTERACE
Employees Worked With
