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Universal Mitsubishi

Sherman Oaks, CA

4.8
2,077 Reviews
If you're ready to answer the call of fun, style and peace of mind; be sure to contact us today. And prepare to have your expectations exceeded. We offer our customers the utmost in quality vehicles, sales and customer service. Our highly-trained staff members are friendly, knowledgeable and happy to thoroughly answer any questions or concerns you might have regarding billing, payment options, vehicle financing, vehicle availability and more. Our primary goal is to continue an ongoing commitment to superior service, ensuring the needs of our customers are always met. Please let us know if there is an area in which we can improve our business, as we constantly strive to enhance our Dealership for valued drivers like you.
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5015 Van Nuys Blvd

Sherman Oaks, CA

91403

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Showing 2,077 reviews

December 08, 2019

Easy to talk to team, great service Made me feel very welcome and were very helpful. My family and I will continue to be a customer are this location because of great customer service. More

by NANCYGONZA17
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Tokatlyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 22, 2020 -

Universal Mitsubishi responded

Thank you, It's rewarding when I hear about a positive experience. Stay safe, Carlos De La Luz

December 07, 2019

I wouldn't allow anyone else to service my car Love This Mitsubishi Service Center and Paul Tokatlyan he represents your company with respect for all your customers and his kindness helps us know More

by GODANPAM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Cashier lady can't remember her name
Jun 22, 2020 -

Universal Mitsubishi responded

Thank you for your kind words. We look forward to your next visit. Stay safe, Carlos De La Luz

December 05, 2019

Excellent Service Everyone was very welcoming and friendly. Definetely enjoyed the warm greeting of smiles. I would drive from Lancaster again to receive their service More

by LSTEVENS962
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Tokatlyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 22, 2020 -

Universal Mitsubishi responded

Lancaster...…. Thank you. We understand the importance of your time, and the effort you make to allow us to service your vehicle is priceless. Stay safe, Carlos De La Luz

December 02, 2019

Personalized and exceptional service from Armen Yagubyan Armen was amazing from start to finish. He immediately addressed my service needs when I called in and everything was exactly as described when I got More

by AREGOHANIAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Armen Yagubyan
Jun 22, 2020 -

Universal Mitsubishi responded

I'm glad we addressed and fulfilled your vehicles needs. We look forward to continuing to service your vehicle. Stay safe, Carlos De La Luz

December 02, 2019

Great I like friendly staff..exelent environment.good prices..costumer service is exelent.waiting time is very moderate.service advisor is great..nothing el More

by HTLOPE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Tokatlyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
JC Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Armen Avanessian
Jun 22, 2020 -

Universal Mitsubishi responded

I'm glad our Service department meet and satisfied your expectations. Stay safe, Carlos De La Luz

December 02, 2019

2nd lease Thanks for your help getting me in my 2nd lease — same team as my 1st lease! I’m very happy with the 2020 Outlander Sport SE More

by Tom
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tiki N
5.0
This rating includes all reviews, with more weight given to recent reviews.
Saul Turcios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 22, 2020 -

Universal Mitsubishi responded

It's our pleasure and thank you for choosing us to earn your business. We look forward to #3,4,5...….. Stay safe, Carlos De La Luz

December 01, 2019

Oil Change, tire pressure check & fuel cap replacement Armen and his crew never fails to give the best service for the last 7 years. I always leave with a smile on my face knowing my car is in good conditi More

by JAMESDEAN130
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Armen Avanessian
Jun 22, 2020 -

Universal Mitsubishi responded

Smiles are so important and best expression of job well done. We look forward to your next visit. Stay safe, Carlos De La Luz

December 01, 2019

Purchased a Mitsubishi eclipse cross. The transaction from beginning to end for purchasing a Mitsubishi eclipse cross went smoothly and easily with help from Tiki, internet sales and fina More

by TANCHAN168
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tiki N
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Patrick. He was the one mostly handled the tested drive and went over the vehicle, nicely done
Jun 22, 2020 -

Universal Mitsubishi responded

Fantastic, I am certain you'll enjoy your Eclipse Cross. It's unfortunate you can't get one every Black Friday... or can you??? Regardless, we look forward to your next choice. Thank you, Carlos De La Luz

November 28, 2019

Maintenance on my 2019 Mitsubishi Outlander They listen to customer and very easy to get your service here everybody was welcoming which is a plus for a small service dealership and they will fi More

by PSGEM.03
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Tokatlyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 22, 2020 -

Universal Mitsubishi responded

Thank you for your kind words, I hope it's a reflection of your satisfaction. We look forward to your next visit. Stay safe, Carlos De La Luz

November 28, 2019

MITSUBISHI CAR SERVICE Great service overall, I highly recommend car service here. Sadly it is very far but worth the drive compared to the original drive from Glendale More

by NICOLE.CORLETTO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Armen Avanessian
Jun 22, 2020 -

Universal Mitsubishi responded

I'm sorry you have to drive a bit further, but tremendously appreciate your patronage. Continue enjoying your vehicle and look forward to your next visit. Stay safe, Carlos De La Luz

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